I often pick up parcels, I often ask questions, and everything is very fast and thought out. Sometimes it seems to me that this is the only place on earth where people honestly and lovingly do their job :)
Mail is like mail, it's bad that the parcels need to be personally picked up. They cleaned their lunch, as if they were robots and they didn't need lunch. Their work schedule is not convenient now until 17.00, before when they worked until 18.00 they managed to drop in after work and pick up parcels.