With the transfer of the delivery of all parcels there, you have to stand in line for a long time. This is not a parcel supermarket. Therefore, everything happens extremely slowly.
Kazpost is far from the smartest management, as in many other government offices. This is a problem of Kazakhstan. Why the delivery of parcels from the parcel supermarket was moved there is unclear. Except that this is outright sabotage in order to worsen the service and increase the already not the most loyal attitude of the people towards everything state-owned. I consider it as a diversion and pushing the people to go to rallies against the government. I recommend that you put things in order, and not provoke the population out of discontent. And so the situation is tense.
Polite staff, there is always no queue, you don't wait long, they give out the parcel quickly, even at the checkout the staff are polite, mostly pensioners are served at the Post Office, and I always notice the attention of the staff, friendly, polite, prompt, show, well done 👍🏻
To begin with, it's not the fault of the employees who work there. The post office, on Stepnoye-4, was closed because the lease period ended and all parcels that were previously issued there were forwarded to them. And this department itself is issued manually. That's why there are huge queues. The management of the responsible persons did not take care of the lease extension. In a word, they have a mess there. And the customers are suffering. But they don't really care. They are monopolists, after all.