Lazy but creative employees work in this department, they wrote on the sign at the entrance "parcel supermarket", I did not immediately understand what the point was, but the point is that they do not bother to go look for your parcel, but point their finger towards the box and send you to go dig and look for your parcel yourself.. This is the first time I've seen this..
The department is working well, parcels are being given out, the service is so-so, it feels like uneducated people have been recruited. The operators do not help to find their parcel and can still tease when you ask for help and can not find the right box (parcel)
Mail is like mail . The staff seemed to have been transferred from the last century . Obviously, nothing changes in the state structure of this type , well , except for technical means . Parcels are given according to the certificate. It is not possible to receive a parcel from a wife , husband , or children . Even with the provision of all documents ( marriage , certificates , birth certificates). Ask why? It 's a long time to write . On occasion , ask for yourself . They will briefly tell you a terribly intriguing story.)))
I do not know how they work in other post offices, maybe this is the norm for kaz mail. In this department, super slow-moving employees look at the computer monitor, as most of us did in the mid-90s. With one finger, they type the text on the Keyboard, carefully examining it, looking for the right key. If 2-3 grannies in front of you came to pay the communal service, you can immediately safely leave the room, walk for 2-3 hours, come back just the turn will do... If someone has brought a parcel, then all 2 employees of the post office begin to accept this parcel, it takes from an hour or more. In general, just send a letter, this one will take half a day, from 2 to 4 hours you have to sit at the post office if there are 3-4 people in front of you. Even just to put on a stamp and take 80 tenge per envelope from local employees takes 20 minutes, I answer. They start to look at something very slowly on the monitor. Although they do not knock out anything, no information. After that, they get the stamp and take the payment! By the way, it's still the old-fashioned way, payment is only in cash, no cards, QR codes, transfers and so on. In general, going to the post office is hell. Unfortunately, at work I have to send letters with documents, I compile them, collect them and go to the post office once a month
I've been going to this post office for a year. Previously, the staff were polite, quickly processed the delivered parcel. Now the mature woman is rude to the staff, she did not want to look for the parcel. Parcels are processed after delivery to the post office not immediately, but after 2-3 hours. This has never happened before.
Now the parcel can only be picked up by proxy, which costs 4 thousand TNG, and the parcel costs 500 tng.
Previously, a relative could calmly pick up having the track number and the original certificate in whose name the parcel was.
It smacks of the Soviet past. "Stand in a live queue to stand in another one. The girls are doing well, they are trying! But in general, it is possible to be more modern.
Terrible queues, they work very slowly. The employees are not to blame, there are just very few of them, it is clear that their work is not automated, they drive everything slowly and manually. You come in and you won't understand where to get in line, what to do to send the parcel. Because of this commotion, the queue is chaotic and takes a very long time to move forward.
The department of receiving parcels 5+, the department of sending parcels, letters - 2 (one operator out of 2 is constantly working, queues, very slowly)
The post office, it is also the post office in Africa. I remember the time when this department was even lower down Prokofiev Street by 100 meters! Peace and quiet!