RUS - They called about the package, Collected two into one. There is no queue as before. The girl helped me put it in the bag. Friendly and prompt girls, thank you so much!
The level of service has increased significantly recently. The staff has become much more polite, competent, friendly, more willing to answer questions, and it is pleasant to communicate with them.
It's an awfully long time you sit there, there are no employees, people are endlessly outraged and swear at the penny elements, you ask for more than an hour and a half, the service is terrible
The mail department works disgusting, there is always a queue. The queue was waiting for 2.30. Since it was serviced by one operator. On another day, all the operators came in general on sick leave, one head of the department was sitting. Only the parcels were released without payment.
The most lame service!
Today, on April 13, when paying the Alfa Bank account, I was not told a word that the payment would be made from 3 to 5 working days!!! I asked to make a refund, but they refused to cut me off in raised tones!!! I explain to them that I will have a huge penalty, but they DON't GIVE a SHIT AT ALL!!!!!
According to the idea, they should report how long the money movement will take. A Kazakh girl was dealing with my question, I had not seen her before on Lenin 52.
Dear administration of the post office on Lenin 52 and the administration of the city of Rudny, please take measures, the service and attitude of the post staff to the citizens of the city is unbearably disgusting!!!! Constant kilometer-long queues.
P.S. Install air conditioning in the room!
11.01.21 I came to the post office to pick up a parcel from Almaty. There is one queue, a kilometer long, and then at the checkout. The other windows are closed. The window for the delivery of parcels is closed. I wonder what the difficulty is in opening the windows, or at least for 2-3 of them to work. As a result, when the window for the delivery of parcels was opened after a while, two madams were sitting and drinking seagulls, they didn't give a damn about the delivery)) The work is at zero. The package was never delivered. My parcel is paid for, and the delivery is paid, and this madam did not even take her ID to check, she said go to the cashier and pay. I stood there arguing that it was paid for, I said check it, it's not in which one. Why should I pay if I paid for everything at once?????
I do not willingly go to this RUS, the fact is that I go there all the time to the department where parcels are delivered and the staff working in this department is always sleepy and reluctant to work with clients, one is sitting in a hundred, the other paints her nails, the third once she is in some incomprehensible matters unrelated to the client's affairs, adequate there are a couple of workers there and that's it, and they seem to be raking out the entire department for everyone.
One day I came to receive a parcel, waited my turn because only 3-5 people were allowed in due to the macaronavirus, I say that I need to pick up the parcel, called the address and I stand waiting, the girl sitting in the leftmost window disappeared for 10 minutes, okay, I patiently waited and heard that my parcel was not there, I say that I I received an SMS from your employees from the address Lenin Street 52. to which they replied: "Well, I didn't send you this SMS" and the girl from this window began to accept the next client and began to ignore me for my questions, I stood, thought and judged logically, if my parcel had not arrived at the post office, they would not have sent an SMS, I went to another window that is in the middle, the girl asked me for the address again, U.L. and ran away. Less than three minutes later, she came running and handed me my parcel, I looked in surprise at the girl who served me first, she saw the whole story and silently sits playing in a hundred.
The question immediately arises why this useless person (who sits in the leftmost window) is sitting in this post office at all, it's because of such workers that I reluctantly go to this RUS building. So gentlemen, read the good ones, think and take urgent action. One star is cool.
11/13/2020Additions to my review of the RUS building, There is no normal owner in this huge building, this is obvious, there is no head who would put things in order, the mess continues, yesterday I stood in line for a parcel from China, 1.5 hours. I specifically noted how much time it takes for one client, about 45 minutes for the delivery of parcels, and all because there is a mountain of different parcels lying around and the staff is rummaging through this mountain in search of one parcel for the client. She will find it, but this mountain needs to be reviewed and found the right one. Comrades ... on the 21st century street, is it really impossible to put this mountain on shelves and addresses and then everything will be faster. It's just some kind of Hack, you look at it and wonder, they worked like that back in 1970 and it continues to this day))) I don't understand that no one cares? Where is the leadership, where is common sense, 50 years have passed, and nothing has changed.
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Olga Petrova
Level 6 Local Expert
January 14
The old scary building has not been repaired for many years
There are always queues. The staff is angry. On Saturday, they were supposed to work according to the schedule until lunch. We came and waited, but it was closed.
Either I'm so unlucky or it's always like this, but there's always one cash register. Huge queues. But the staff is good. Despite the strong stress and negativity on the part of visitors, they remain calm and friendly.
As long as I go there, one cash register is constantly working, and employees are so reluctant to perform their duties, it is a pity that they often have to use the services of the post office
There is only one queue, is it really impossible to make a separate queue for receiving parcels? They work slowly. I stood in line for an hour and did not wait for the queue, as I took time off from work. So you can stand until the evening.