There are no advantages, the organization is terrible, I sent parcels through them, I couldn't accept them myself, I call on the phone and ask the courier to take it to the specified address (on the parcel) and give it to the person at the address, they asked for a notarized power of attorney, it's just nonsense, they don't want to go to a meeting and help people, everything is done without giving a damn and to harm people. I would like to ask the staff a question, if you are so annoyed by your place of work and you don't like it so much, why do you work there? Get away from there and don't ruin other people's lives! Disgusting courier service!
My wife and I were sending a package to the USA. We really liked the service - they told us everything, showed us, explained, helped us fill out the address, picked up a suitable box. Well done quickly, clearly!!!
Very, very bad. We intercepted a package from the Subject that was supposed to arrive at Jana Post, and of course it was not delivered.... how can this be, I can't receive a package for a week, no one is responsible for anything, everyone is nodding at each other, it's very bad.
I need to ask the Subject so that they don't receive orders through the mail, I had Jean's post, why it got to the mail is unclear. Melancholy in one word. The service is not operational....
the service is disgusting, the tubes are thrown, my parcel is paid to the door, the status is "delivered", but no one delivered it!!!!! I don't know where the parcel is, I received a message that the parcel was delivered on 25/07 to Raimbekov's address, this is the address of the branch, and then they indicated in the status that they delivered it to me when there was no delivery!!!! the call center doesn't know anything either, the worst service!!!!
Terrible company! I was supposed to have two packages delivered to my address. I look at the tracking by the track code, writes that the parcels have already been delivered. I call the call center, where a woman says in an insolent tone and a hoarse voice - come and pick yourself up at 158B Rayymbek. I try to explain something to her, she hangs up. The service is just tin! I wonder why they haven't been closed yet!?
Horror. Horror. and bullying of the client. I have to drive across town to this branch. Time. The money is spent. But the package was not given out. They promised to send it by courier. Then you can't. It is impossible to redirect to a branch closer.What a mess this is. The client is not considered, calls are not answered. Put things in order. !!!
It's just terrible. I came for the package. I waited for 4 hours and didn't get it. The department is small, there is no order and digitalization. Everyone is angry, both employees and customers. It feels like I got to the post office in the 80s. Although even then there was more order.
They were supposed to deliver it home, a notification came that the parcel had arrived, 10 days passed-silence, went to pick it up-look on the shelf yourself, and there is a huge pile of other parcels...Find it yourself, bring it yourself, the service is at a low level
I didn't like the service, I stood for 1.5 hours to receive the parcel. As a result, they brought me home later, no one said that the parcel was handed over to the courier. Disappointed.
By mistake, I arrived in person, although the parcel was supposed to be delivered by courier. I did not specify beforehand. So it's not a minus of the company. In general, everything is fine, the parcel was delivered quickly enough, intact, with a seal. They gave us the courier's number, we contacted him, connected in time
To remove from the service market, and specifically the delivery of goods, I had to come and pick up the parcel myself after work, full of inadequate.
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3
Анастасия Будылова
Level 3 Local Expert
September 16, 2022
I paid for the purchase from next, it was supposed to be delivered to the address, in tracking it was allegedly delivered on September 5, they called the post office, a habalka works there, who responds that the parcel was delivered, refused to tell whom it was delivered to. I got through to the next one, it turned out that today is September 16 and she was never sent anywhere and she is still with them. People who work need to be fired because people are waiting and paying for their money, which they really earned, and not how they sit and lie. As a result, I do not have children's things, I gave 45 thousand tenge. The post office will only work when they start being fined with money. Now I'm thinking of writing a statement to the police and let them figure it out, because in my opinion this is fraud and the employees who work there should be responsible for their actions
I don't order things that often. But this time I received a package from Germany. EMS worked out clearly. I chose the pick-up option myself. He arrived, took out the parcel, signed, left. Of course, I would advise you to install a water dispenser for customers right now in the summer. That would be just fine.
The parcel arrived on 03.10.2021 (6 days from the sender). Today, on 12.10.2021, we still cannot receive it, no one can answer anything, contacts do not give! What are we paying for????