Like many branches of Kazpost, it is absolutely a dead point. The speed of work and customer focus are at zero. The only advantage is that due to the location there are not so many people in it.
The staff of this department rejected my request with all their might to resend my parcel to the post office I needed, so by mistake, for some reason the parcel was brought here. After a long phone argument, I had to drive across town to them. Not competent employees. But I want to note that my parcel has already been postponed for resending, although they told me on the phone to come to them, so if I was late for a while, I would have to ride even more
I use the services of Kazpost, everything is fine. Sometimes, they only serve slowly, but this is because of the systemic de-energization, the speed is small, you need to earn a lot. Note to system administrators. Thank you
There is a parcel supermarket. They provide postal services for sending letters, small packages and parcels, and banking services.
The only disadvantage is that there is no electronic queue
The work with the population is at a very poor level! You call them about some issue, they don't pick up the phone at all. If a parcel, parcel or registered letter has arrived, they will not notify you. And they don't call or answer the phone themselves...
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1
Татьяна Н.
Level 7 Local Expert
November 22, 2019
Russia, in particular, the city of Sochi, would do well to learn from the work experience. You can always receive your parcel quickly and practically without queues.
Polite, conscientious staff. And it's not their fault that Kazpost as a whole began to work disgustingly: in the middle of February, I received a parcel issued from Aliexpress back in November.
Express delivery works well. I went in, I got it, I went out. But it is inconvenient to look for your product in a common tray. There's nowhere to put what's not yours.