Kazaktelecom has many subsidiaries. As of December 8, 2023, there were 5 of them:
Kcell JSC is the largest mobile operator in Kazakhstan.
Mobile Telecom-Service LLP is a mobile operator created as a result of the merger of ALTEL JSC and Mobile Telecom-Service LLP.
Almatytelecom LLP is a fixed telephony and data transmission operator in Almaty.
Digital TV LLP is a digital television operator.
KT Cloud Lab LLP is a cloud services operator.
In addition, Kazaktelecom owns 100% of the shares of Khan Tengri Holding B.V., which is the parent company for ALTEL JSC and Mobile Telecom Service LLP.
Thus, Kazaktelecom is a vertically integrated company that owns and manages various telecommunications assets in Kazakhstan. Signs of oligopoly in the telecommunications market of Kazakhstan:
A small number of players: As mentioned earlier, there are only a few major players in the mobile market, among which Kazaktelecom occupies a leading position.
High barriers to entry: Entering the telecommunications market requires significant financial investments in infrastructure and technology. This limits competition and allows existing players to maintain high prices.
Non-price competition: In an oligopoly environment, companies often compete not so much with prices as with the quality of services, advertising and marketing.
Interdependence: Oligopolists are aware of their interdependence and often avoid a price war in order not to harm themselves and other market players.
Evidence of Kazaktelecom's market power:
High market share: According to data for 2023, Kazaktelecom controls about 55% of the mobile communications market in Kazakhstan.
The ability to influence prices: Kazaktelecom can set prices for its services without fear of a significant outflow of customers.
Customer loyalty: Kazaktelecom has a large base of loyal customers who have been using its services for many years.
Vertical integration: Kazaktelecom owns its own infrastructure, which gives it an advantage over competitors.
According to the public procurement portal of Kazakhstan, in 2023 Kazaktelecom concluded the following state contracts:
In the amount of more than 100 million tenge:
2023-02-01 - State Committee for Communications, Informatization and Information Protection of the Republic of Kazakhstan - "Supply of technical means and services for the implementation of the project "State Integrated Information System "Electronic State"" - 1 243 574 200 tenge. There are a lot of people on state procurement there are a lot of state bodies
Thanks a lot to the master who came on Saturday to change the modem at home. I forgot to ask his name. Well done, a competent polite guy. There would be more of them in your company. THANKS
If you rate the building, then 4 out of 5 . If the service is 0 out of 10 . The service is not for customers. Template communication , at first they say one thing after the other . The Internet provided is of very poor quality. For relatively high money, the speed remains at the level of 5 years ago. No development . Just baking money . And the stupid monopolization of services . There is no competition .
I was there today and solved the issue of the personal account and witnessed several unpleasant situations. To summarize: people are irresponsible, but the blame is shifted to the employees of this branch. Communicating with girls in a rude way, allowing themselves to become personal is a nightmare. I liked the girls, they were polite and helped me solve the problem. Patience to them
The specialists did well. I came to the reception to be met. I thought there would be a big queue. Everything was worked out quickly. Well done
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1
dressfera
Level 20 Local Expert
August 17, 2024
Disgusting service!!! It's just a nightmare! We made out the Internet 4 years ago. We have completed the contract and closed the account. They sent an invoice for 12 thousand in 4 years also through a notary, although this address was not serviced by the Internet, they dragged in another 2 months of their unnecessary services and remembered and paid the debt. She terminated the contract again and sent the debt again. Did you go crazy there at all????
The lawyers of this organization have come up with a fraudulent scheme to generate income. So if the subscriber who signed the contract earlier died, they refuse to terminate the contract with him, referring to the fact that the deceased physically cannot terminate the contract. But in their opinion, he is obliged to pay the subscription fee from the other world. They wind up the debt and then hang it on the heirs. ***, it is necessary to file a lawsuit against them.
The place is not very suitable for legal entities!
The main manager arranges managers who soar your nerves and besides, they motivate people to take bribes, then you get a call on their tip, installers offer you services because of this, it's not up to the manager, we lost money for a whole week without the Internet)))
He lied to us brazenly, and as a result we had a connection in place and were told that we needed to lay cables and so on.
The installers lied too.
Maybe it's because I wasn't there and there was a woman talking to them.
A negative impression of Kazaktelecom, I advise you if you do not need a landline number, take a SIM card with a landline number.
Do not use their services, take another one!
The most terrible Internet that can be mobile data runs out after a week, you have to take a buster the Internet speed is terrible, television constantly slows down, for which we pay money is not clear, and if you want to give up this moronic Internet, you need to pay a fine or wait for the contract to end, we have the most expensive package, but for some reason mobile Internet is not unlimited as it is written in the description, only money can grab and no one wants to do their job, the Internet speed writes that there should be 500 there, but in the end there is not even a hundred. It is a pity that only Cossack Telecom can be connected to a private house if it were possible to turn on something else, this moronic Cossack Telecom would never have been installed in my life
There are no companies in Kazakhstan with worse customer service than Kazakhtelecom. Blown away by their own monopoly, they do everything in order to squeeze an extra penny out of the client and provide him with the most low-quality service. Well, the client has no choice. Where will he go?
A rare horror. The Internet does not correspond to the technical description of the word Internet, because it works as slowly as possible and with a lot of interruptions, and the payment for such a low-quality service is extremely overstated.
The worst company, it's better for you to only do communication, and leave the Internet to other providers, because you don't have that bad Internet, it's just missing.
It is unreasonably expensive, slow, of poor quality, if it were possible to put 0, it would be zero.
There are always queues in the service room, managers serve for a long time, apparently because the Internet does not load themselves
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8
Жанна К.
Level 11 Local Expert
April 19, 2024
The service is not at the level (As if they personally came to their house and got rid of the tea party)
The queue is created artificially. The windows and tables are empty, but no one is being called
Never turn off the Internet from Kazaktelecom, you can just throw money out of the window onto the street. The result will be the same. It's the worst Internet I've ever seen
It is expensive, secondly, in order to connect the Internet, it immediately concerns the home phone, they change the phone number, although the old number is already 15 years old,
I blacked out because I was sitting without an Internet connection and without a TV for 12 days. Calling the master is very difficult. 160 how many calls were useless