Kazakhtelecom
149 reviews
January 22
The office is cool, of course, modern space, pleasant waiting area. In principle, experts understand how to solve the problem. In general, the company is moving in the right direction, but so far it is some kind of intermediate stage. The main thing to remember is not to try to solve your question through an operator or messengers, there is something that you will not be answered, and if they answer, they will rather offer some kind of non-optimal way to solve the problem. I've been trying to connect to the Internet since January 08, called, wrote, and eventually received information that they couldn't apply for me to connect, as they first had to hand over the old equipment at the old address. At first, they said that someone would come for the equipment, but they could not make an application. After 2 weeks, it began to dawn on me that the remote communication channels with the client were working crookedly and I had to go to the office. Today's quest number 2 is to find branches that work with individuals. These are two different business lines, and their company sets up such offices at different addresses. And how do you figure out where to go? In 2gis and Yandex Maps, it is not visually clear which offices are responsible for what. Gentlemen, do some kind of rebranding by Kazakhtelecom Home and for legal entities separately. And enter the information correctly into the help systems. Now the client has to focus on an A4 sheet glued on tape, on which it will be written that only 2 offices in Almaty accept physicists. Of course I was surprised, but okay. There are always 2 offices, I wonder which customer base is 1-2 million. Quest number 3 finally, I got to the office, they quickly sent me an application, they said that there would be a transfer of the address, wait for tomorrow. An interesting process of filling out an application is a completely electronic turnover, where you need to compare the street, house number and apartment. The pdf link is being sent via SMS, but just that day my phone rang and I couldn't open the application, and of course they made a mistake in the apartment number because they didn't ask again several times. And in general, it would be better if the installation address came in an SMS, some kind of conditional grandmother would not open the pdf file, but could read the SMS. Due to an error in the apartment number, the connection was 1 day longer. The technical support specialists were pleased, they arrived the next day and installed everything. Special thanks to them! All other items are lame until the moment of installation.
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September 27, 2024
I was at Kazakhtelecom the other day. It was necessary to sign a new contract for services. The queue, of course, is huge. Many left without waiting. The windows are not all working, apparently there is a shortage of staff. But Nursultan is working in the 10th window, a very competent, friendly and pleasant young man.
He solved all my questions without any problems. I picked up a tariff plan, explained everything in an accessible way. It remains to sign the contract on the 30th. Specialists like Nursultan Sukhanov need to be promoted in their careers! Handsome! God grant you good health!
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1
October 5, 2024
04. On 10.2024, I was in this branch of Kazakhtelecom.
I was sitting in line, and a few minutes later the manager came up to me and offered to go to her vacant "window".
Later I found out that the girl's name was Meldebekova Akzhan.
Akzhan is very correct, polite, and works promptly. With Akzhan, we discussed and resolved not only all the issues, but also Akzhan offered another good discount rate!
Thanks to,
Thanks to the high professionalism of Akzhan, we quickly resolved all issues, but also with the best possible conditions for me!
Akzhan, Kop Rahmet!
And my wish to the branch is to have as many specialists as possible in the branch, such as Akzhan Meldebekova!!
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1
March 3
The information in the pricing application is incorrect. I came to change the tariff plan, the price in the application was 7,600, actually 12,000. I just wasted my time. Kazakhtelecom, as always, is in its repertoire. Not only has he reduced the speed according to my current tariff, but he also misleads customers by providing incorrect information on his website.
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October 12, 2024
I called 165, after 5 minutes I was connected to the operator, asked my question, he switched me to the technical service, waited for another 5 minutes, music was playing, no one answered, as a result, I did not receive an answer to my question and the cost of 10 minutes of conversation with Kaztelecom together with the mobile operator was taken away from me.Anti-Corruption Service, please pay attention to this method of legalized fraud.With respect.I hope for mutual understanding.
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2
November 11, 2024
It's a nice thing to do on weekdays, especially in the morning. Polite guys at the computers. An organized queue. Surprisingly, I was satisfied with the service.
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September 10, 2024
It takes a very long time to serve. In the customer service room, many managers were not at their workplace. There were a lot of people, elderly people, women with small children. Seeing such a flow of people, why can't you put more managers in the hall. There was also no consultant who tells visitors how to use the terminal and get the right ticket. For example, elderly people do not know how to use such terminals. We waited in line for more than one hour.
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November 4, 2024
As usual, there are a lot of people, the service is 0, the level of digital service is like my grandmother's. A lot of time must be spent for simple operations.
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November 8, 2024
There were good polite staff. The man explained everything and helped to open the application. Thanks!
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October 2, 2024
Terrible service, low-level service! They send bills for non-existent services. I do not advise anyone to get involved with this monopolist! They made repairs in the building, but there is no sense,!
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2
October 19, 2024
A very bad company, they extorted a fee from me to turn off the phone, which was registered to my father, and he had been dead for several years.
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2
February 4
I haven't been here for a long time, I came to change the contract, but everything has changed so much.
The staff is working fast, and everything is processed quickly.
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January 19
The nightmarish service seems to be closed at the moment, I would like to improve the quality and integrity of all Kazak Telecom employees up to the higher management.
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August 17, 2024
If there are extra nerves, then their doors are always open. Every time, only one of the bunch of consultants works, or they sit and argue who will accept and who is more tired. The game is full. With any form of application, you will be refused or they will play football until you score on this question
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1
October 30, 2024
They work very slowly, as if they were a military institution from the 90s. And some of the windows don't work, the operators just sit and do nothing.
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December 14, 2024
The Internet is a complete madhouse when downloading a movie, everything gets up the whole Internet at the family, there is nothing you can do,
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1
July 18, 2024
Probably the last office for the reception of citizens in Almaty, the rest have been shortened. The clerks are all young and stupid, it takes a long time to figure out what needs to be done.
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1
November 23, 2023
Horror 3 times I went so that my payment on the phone was entered into the receipt of Alseco, as it was before, I had to apply already in writing, every month an alleged debt comes in the receipt, although for example I have already paid for November and yesterday I was told there is no debt, let's see what comes for December!!! Allegedly, I pay for a month later, check them out, they have already got it and All the people are sitting there in line on the same issue, there are 4-5 employees, and no one works with computers in their weight room! Or are dead souls working there and creating problems for us?
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2
August 15, 2024
I came to buy a Tarlan payphone card, waited in line for an hour, but it turned out that they now do not sell it, 3 managers from 20 tables work, the service is about nothing
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2
June 7, 2024
A comfortable and clean place, good staff. But even with a busy day, for some reason only a few windows work and the waiting time therefore increases.
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1
March 29, 2024
Almaty is a delightful city and everyone tries to match Kazakhtelecom it is pleasant to communicate with requests and get the desired result
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1
July 28, 2024
It is very good that they work on Saturday. We did everything promptly, thank you.
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1
January 11, 2024
There are a lot of operators working units. They are forced to wait, but it is not clear why, they do not immediately explain everything when the contract of ownership of the distributor is terminated with them and the Internet is turned off. At the end of the month, the debt came, although at the time of termination everything was paid. I am glad that we are no longer cooperating with them.
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2
September 24, 2024
The service is good. The Queue Is Automatic. But the stink in the toilet is terrible.
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January 16
Thanks for the help! Everything was done quickly .
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September 1, 2024
Terrible Internet, I decided to terminate it. People, you will go through all the circles of hell and still have to when you decide to terminate the contract.
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2
November 7, 2023
IT DOESN'T WORK! We arrived on 04.11.2023 to write an application for the removal of Internet equipment, we live in the Bostandyk district, and we had to go to Zhumaliev in Almalinsky .. they serve Kazakhtelecom very slowly, as always, in their repertoire.. nothing gets better from year to year..
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1
July 28, 2024
The Internet is full bottom, at the moment it is better to connect private providers because you will regret the speed of this Internet
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3
February 16, 2023
I strongly advise against this provider. The quality of services is disgusting. The Internet is unstable, it will work just a little bit normally and terrible lags begin. In the evening, and even during the day, it is no longer possible to use it. The most it's good for is to load a couple of pages in the morning. Support does not provide any help, of course. This is a spit in the face of all the users of this disgusting company. It's a pity that this was the only option for the whole house. The services are also expensive. Do not contact us here IN ANY CASE. I will look for other possibilities as soon as I find any other option to immediately disconnect from this horror.
upd. You can't even disconnect from them normally. The hotline promised to refund one amount of the remaining payment, came to the subscriber department, wrote a statement, they tell me another amount is 2 times less. Well that... They said they would return it in 2 weeks. It's been about a month, there's nothing. I came again, I was asked to write a statement again. They said the amount would be refunded within two weeks. Guess what? Of course, it's deaf again. In addition to the disgusting quality of services, this company also provides no service. Promises are not kept, money is simply stolen
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9
November 24, 2024
A dubious company in general. Monopolists. The service is on 1 out of 5. By phone, if you get through (chance 1 in 50), they provide one information, and another upon arrival at the office. There is no choice in our country.... Sadly.
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October 24, 2023
A private house, Turksib district, except Kazakhtelecom, no one wants to spend either for a fee or for free, they offered adsl in 13, 0 stability, support scored a year ago on us, hz, there is Internet, and why if 720 is lagging in YouTube.
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October 11, 2024
What would they get paid like that, as the dead Internet is served to us in the apartment
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January 22, 2024
Professional service
Impeccable attitude
No queues
It is light and clean
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2
July 19, 2023
A funny place got into the 20th century, a live queue. An elderly couple came to connect cable TV, they were told that they would not be connected without the Internet. I asked them to return the phone connection via copper, because the voice is pouring through the optics, it is impossible to speak, they said it was impossible.
I asked for a form to disconnect from their services, it turned out that it was possible to return the copper back🥲
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5
November 1, 2023
Maybe it would be better if the site wrote that the company does not work. And then she came and kissed the closed doors. Something like this. I had to spend time and money. For a trip to another department of Kazakhtelecom. And by the way, they didn't pick up the phone
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1
November 24, 2024
Polite staff, service is fast
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April 18, 2024
I thank Nurlybekov Kuanysh for the courteous and qualified service
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1
May 12, 2024
You want to waste time. Here. There is a very huge hall and few operators. They work slowly. I think it's for pensioners. It's easier for young people through online.
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1
October 30, 2023
HORROR!! It is clear why there are a lot of sofas to sit in line for three hours 🤦🏼♀️
There are 48 people in the hall (there was time to count) in front of me 41 😳 is incomprehensible to the mind!
4 windows out of 16 work
This is a real mockery!
Either do everything online, or recruit a sufficient number of employees!
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July 5, 2023
The Internet is disgusting.
In order to send a message in the messenger, you have to turn off Wi-fi and use the regular Internet from your phone.
The company does not give any guarantee for the speed through the router, the guarantee is only for maintaining the speed when using the Internet via cable.
Amplifiers for wi-fi don't help either.
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3
November 17, 2022
I applied for Internet access at 20 Zhualy Street several times, starting from November 7, 2022, it was canceled several times (or the address was mixed up, or something else). As a result, technicians came on 16.11 and connected access to the Internet. The next morning, the connection was lost. Support stated that there are no free ports, that is, the connection was made to the port of the current subscriber, now there are no free ports.
It was possible to establish that:
1. I was connected to a foreign port instead of an active subscriber.
2. They turned it off the next morning.
3. Technical support claims that it cannot solve the issue at its level and sends it back to the subscriber department.
4. The subscriber department is in no hurry to respond in WhatsApp, and is just stalling. The question is ignored.
5. Technical support offered to cancel the contract. We are not talking about expanding the capacity at home. As I understand it, the problem is massive.
It is an amazing fact that the company connected the subscriber and immediately disconnected, that is, active and inactive subscribers are not recorded, and the service is connected "blindly". Do you even have a quality department?
That's what's surprising: the company stubbornly does not want to make money, stubbornly does not want to increase its subscriber base. I ask you to contact me soon and activate the service for which the money was paid.
BOS number 11484212
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6
January 11, 2023
Or I haven't been to Kazakhtelecom branches for a long time, but everything was fine here. Quietly, calmly, accessible and professionally served and resolved all issues.
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4
August 17, 2023
Thanks to the employee Aizhan (Zharokova 189), she figured out my problem with payments, the issue was resolved. She was polite and prompt. Well done
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2
November 25, 2024
The quality of services and service is terrible.
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October 30, 2023
Service is fast and professional. If the client does not have any tricky requirements, then on the whole the services are provided in full.
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1
February 25, 2023
They were served very quickly. My question was resolved within 5 minutes. Employees go to the meeting as much as possible on any issues related to their company's services. I did not observe the queue at the time of my stay in this department.
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3
April 19, 2024
Thank you for the courteous and professional service..
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1
December 5, 2023
The office was opened after renovation. There is more space, fewer operators. Customer service is top-notch, as it has always been at Kaztelecom.
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September 11, 2023
The queue is alive, 2 managers out of 10 are working. To the question: Where are the other employees? They replied that there was no one to work.
That the rest of the seats are VACANT. Everything is very long and slow.
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1
April 17, 2023
This branch is currently under renovation. You can call 160. There is also a business account and an app. Unfortunately, it is almost impossible to solve some issue. Such a solid company, and the service is at 0.
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