Kazakhtelecom

Rating 1.0
337 ratings
Rate this place

141 reviews

Ж
Level 7 Local Expert
September 10
It takes a very long time to serve. In the customer service room, many managers were not at their workplace. There were a lot of people, elderly people, women with small children. Seeing such a flow of people, why can't you put more managers in the hall. There was also no consultant who tells visitors how to use the terminal and get the right ticket. For example, elderly people do not know how to use such terminals. We waited in line for more than one hour.
See original · Русский
Level 8 Local Expert
September 27
I was at Kazakhtelecom the other day. It was necessary to sign a new contract for services. The queue, of course, is huge. Many left without waiting. The windows are not all working, apparently there is a shortage of staff. But Nursultan is working in the 10th window, a very competent, friendly and pleasant young man. He solved all my questions without any problems. I picked up a tariff plan, explained everything in an accessible way. It remains to sign the contract on the 30th. Specialists like Nursultan Sukhanov need to be promoted in their careers! Handsome! God grant you good health!
See original · Русский
1
О
Level 3 Local Expert
October 5
04. On 10.2024, I was in this branch of Kazakhtelecom. I was sitting in line, and a few minutes later the manager came up to me and offered to go to her vacant "window". Later I found out that the girl's name was Meldebekova Akzhan. Akzhan is very correct, polite, and works promptly. With Akzhan, we discussed and resolved not only all the issues, but also Akzhan offered another good discount rate! Thanks to, Thanks to the high professionalism of Akzhan, we quickly resolved all issues, but also with the best possible conditions for me! Akzhan, Kop Rahmet! And my wish to the branch is to have as many specialists as possible in the branch, such as Akzhan Meldebekova!!
See original · Русский
1
Д
Level 5 Local Expert
October 12
I called 165, after 5 minutes I was connected to the operator, asked my question, he switched me to the technical service, waited for another 5 minutes, music was playing, no one answered, as a result, I did not receive an answer to my question and the cost of 10 minutes of conversation with Kaztelecom together with the mobile operator was taken away from me.Anti-Corruption Service, please pay attention to this method of legalized fraud.With respect.I hope for mutual understanding.
See original · Русский
1
Level 15 Local Expert
November 11
It's a nice thing to do on weekdays, especially in the morning. Polite guys at the computers. An organized queue. Surprisingly, I was satisfied with the service.
See original · Русский
А
Level 4 Local Expert
August 17
If there are extra nerves, then their doors are always open. Every time, only one of the bunch of consultants works, or they sit and argue who will accept and who is more tired. The game is full. With any form of application, you will be refused or they will play football until you score on this question
See original · Русский
1
D
Level 9 Local Expert
June 7
A comfortable and clean place, good staff. But even with a busy day, for some reason only a few windows work and the waiting time therefore increases.
See original · Русский
1
Level 10 Local Expert
November 4
As usual, there are a lot of people, the service is 0, the level of digital service is like my grandmother's. A lot of time must be spent for simple operations.
See original · Русский
A
Level 19 Local Expert
July 18
Probably the last office for the reception of citizens in Almaty, the rest have been shortened. The clerks are all young and stupid, it takes a long time to figure out what needs to be done.
See original · Русский
1
Level 6 Local Expert
November 8
There were good polite staff. The man explained everything and helped to open the application. Thanks!
See original · Русский
Level 4 Local Expert
October 2
Terrible service, low-level service! They send bills for non-existent services. I do not advise anyone to get involved with this monopolist! They made repairs in the building, but there is no sense,!
See original · Русский
2
Level 9 Local Expert
August 15
I came to buy a Tarlan payphone card, waited in line for an hour, but it turned out that they now do not sell it, 3 managers from 20 tables work, the service is about nothing
See original · Русский
2
3
Level 8 Local Expert
July 28
It is very good that they work on Saturday. We did everything promptly, thank you.
See original · Русский
1
В
Level 3 Local Expert
October 19
A very bad company, they extorted a fee from me to turn off the phone, which was registered to my father, and he had been dead for several years.
See original · Русский
2
Level 5 Local Expert
July 28
The Internet is full bottom, at the moment it is better to connect private providers because you will regret the speed of this Internet
See original · Русский
3
5
Level 3 Local Expert
September 1
Terrible Internet, I decided to terminate it. People, you will go through all the circles of hell and still have to when you decide to terminate the contract.
See original · Русский
2
Level 8 Local Expert
November 23, 2023
Horror 3 times I went so that my payment on the phone was entered into the receipt of Alseco, as it was before, I had to apply already in writing, every month an alleged debt comes in the receipt, although for example I have already paid for November and yesterday I was told there is no debt, let's see what comes for December!!! Allegedly, I pay for a month later, check them out, they have already got it and All the people are sitting there in line on the same issue, there are 4-5 employees, and no one works with computers in their weight room! Or are dead souls working there and creating problems for us?
See original · Русский
2
A
Level 5 Local Expert
October 30
They work very slowly, as if they were a military institution from the 90s. And some of the windows don't work, the operators just sit and do nothing.
See original · Русский
Level 10 Local Expert
March 29
Almaty is a delightful city and everyone tries to match Kazakhtelecom it is pleasant to communicate with requests and get the desired result
See original · Русский
1
Level 8 Local Expert
January 11
There are a lot of operators working units. They are forced to wait, but it is not clear why, they do not immediately explain everything when the contract of ownership of the distributor is terminated with them and the Internet is turned off. At the end of the month, the debt came, although at the time of termination everything was paid. I am glad that we are no longer cooperating with them.
See original · Русский
2
M
Level 10 Local Expert
November 7, 2023
IT DOESN'T WORK! We arrived on 04.11.2023 to write an application for the removal of Internet equipment, we live in the Bostandyk district, and we had to go to Zhumaliev in Almalinsky .. they serve Kazakhtelecom very slowly, as always, in their repertoire.. nothing gets better from year to year..
See original · Русский
1
Level 2 Local Expert
October 24, 2023
A private house, Turksib district, except Kazakhtelecom, no one wants to spend either for a fee or for free, they offered adsl in 13, 0 stability, support scored a year ago on us, hz, there is Internet, and why if 720 is lagging in YouTube.
See original · Русский
Ю
Level 5 Local Expert
January 22
Professional service Impeccable attitude No queues It is light and clean
See original · Русский
2
N
Level 5 Local Expert
February 16, 2023
Категорически не советую этого провайдера. Отвратительное качество услуг. Интернет нестабильный, чуть-чуть нормально поработает и начинаются ужасные лаги. Вечером, да даже днем пользоваться уже невозможно. Максимум, на что он годится - это утром загрузить пару страниц. Поддержка никакой помощи, естественно, не оказывает. Это плевок в лицо всем пользователям этой отвратительной компании. Очень жаль, что это был единственный вариант на весь дом. Ещё и услуги дорогие. Не обращайтесь сюда НИ В КОЕМ СЛУЧАЕ. Буду искать другие возможности, как только найду любой другой вариант сразу отключить от этого ужаса. upd. Даже отключиться от них нормально нельзя 😂 горячая линия обещала вернуть одну сумму остаточного платежа, пришёл в абонентский отдел, написал заявление мне говорят другую сумму в 2 раза меньше. Ну чтож... Сказали, вернут через 2 недели. Прошло около месяца, ничего нет. Пришёл ещё раз, снова попросили написать заявление. Сказали в течение двух недель сумма вернётся. Угадайте что? Конечно же, опять глухо. Кроме отвратительного качества услуг данная компания предоставляет также и никакущий сервис. Обещания не сдерживаются, деньги просто украдены
9
Level 9 Local Expert
July 19, 2023
Забавное место попал в 20-й век, живая очередь. Пришла пожилая пара подключить кабельное ТВ, им ответили, что без интернета не подключат. Попросил их вернуть назад подключение телефона через медь, т.к. через оптику голос сыплется, невозможно говорить, сказали нельзя. Попросил бланк на отключение от их услуг, оказалось, что можно и медь назад вернуть🥲
6
Г
Level 3 Local Expert
November 1, 2023
Maybe it would be better if the site wrote that the company does not work. And then she came and kissed the closed doors. Something like this. I had to spend time and money. For a trip to another department of Kazakhtelecom. And by the way, they didn't pick up the phone
See original · Русский
1
Level 2 Local Expert
April 18
I thank Nurlybekov Kuanysh for the courteous and qualified service
See original · Русский
1
Level 12 Local Expert
May 12
You want to waste time. Here. There is a very huge hall and few operators. They work slowly. I think it's for pensioners. It's easier for young people through online.
See original · Русский
1
А
Level 8 Local Expert
October 30, 2023
HORROR!! It is clear why there are a lot of sofas to sit in line for three hours 🤦🏼♀️ There are 48 people in the hall (there was time to count) in front of me 41 😳 is incomprehensible to the mind! 4 windows out of 16 work This is a real mockery! Either do everything online, or recruit a sufficient number of employees!
See original · Русский
К
Level 2 Local Expert
July 5, 2023
Отвратительной интернет. Для того, чтобы отправить сообщение в мессенджере приходится выключать Wi-fi и пользоваться обычным интернетом с телефона. Компания не дает какую-либо гарантию на скорость через роутер, гарантия только на сохранение скорости при использовании интернета через кабель. Усилители для wi-fi тоже не помогают.
4
Level 6 Local Expert
September 24
The service is good. The Queue Is Automatic. But the stink in the toilet is terrible.
See original · Русский
Д
Level 5 Local Expert
November 17, 2022
Заявку подавал на подключение доступа в Интернет по адресу ул. Жуалы, д. 20 несколько раз, начиная с 7 ноября 2022, ее несколько раз отменяли (или перепутали адрес, или еще что-то). В итоге 16.11 пришли техники и подключили доступ в Инетрнет. Уже утром следующего дня связь пропала. Поддержка заявила, что нет свободных портов, то есть подключение было выполнено в порт действующего абонента, сейчас нет свободных портов. Удалось установить, что: 1. Меня подключили в чужой порт вместо активного абонента. 2. На следующее утро отключили. 3. Техподдержка утверждает, что не может решить вопрос на своем уровне и отправляет идти ногами опять в абонентский отдел. 4. Абонентский отдел не торопится отвечать в вотсаппе, и просто тянет время. Вопрос игнорируется. 5. Техподдержка предложила отказаться от договора. О расширении емкости на доме речь не идет. Я так понимаю, проблема массовая. Удивителен факт, что компания подключила абонента и сразу отключила, то есть учет активных и неактивных абонентов не ведется, и услвга подключается "вслепую". У вас вообще существует отдел качества? Вот что удивляет: компания упорно не хочет зарабатывать деньги, упорно не хочет наращивать абонентскую базу. Я прошу связаться со мной в ближайшее время и подключить услугу, за которую заплачены деньги. Номер ЛС 11484212
6
Level 10 Local Expert
January 11, 2023
Либо я давно не был в отделениях Казахтелеком, но тут все было отлично. Тихо, спокойно, доступно и профессионально обслужили и решили все вопросы.
4
Level 13 Local Expert
October 11
What would they get paid like that, as the dead Internet is served to us in the apartment
See original · Русский
Level 2 Local Expert
August 17, 2023
Спасибо сотруднице Айжан (Жарокова 189) , разобралась в моей проблеме с платежами, вопрос решили. Была вежлива и оперативна. Молодец
2
2
Level 10 Local Expert
October 30, 2023
Service is fast and professional. If the client does not have any tricky requirements, then on the whole the services are provided in full.
See original · Русский
1
Level 15 Local Expert
August 15
The absolute incompetence and boorish attitude of the staff.
See original · Русский
И
Level 2 Local Expert
April 19
Thank you for the courteous and professional service..
See original · Русский
1
Ю
Level 13 Local Expert
August 11
The company does not meet expectations, the service is disgusting
See original · Русский
В
Level 9 Local Expert
February 25, 2023
Обслужили очень быстро. Мой вопрос был решён в течении 5 минут. Сотрудники максимально идут на встречу по любым моментам связанных с услугами их компании. Очереди не наблюдала в момент моего нахождения в данном отделении.
3
Level 11 Local Expert
July 26
Polite, cultured service.
See original · Русский
Level 10 Local Expert
December 5, 2023
The office was opened after renovation. There is more space, fewer operators. Customer service is top-notch, as it has always been at Kaztelecom.
See original · Русский
F
Level 8 Local Expert
September 11, 2023
Очередь живая, из 10 работает 2 менеджера. На вопрос: Где остальные работники? Ответили, что некому работать. Что остальные места- это ВАКАНТ. Всё очень долго и медленно.
4
1
Level 2 Local Expert
December 9, 2023
Everyone promptly left a request for tomorrow, they have already installed and connected the numbers. The Internet is working with a bang
See original · Русский
1
Level 9 Local Expert
April 17, 2023
В настоящее время этот филиал находится на ремонте. Можно звонить на 160. Также есть бизнес аккаунт и приложение. К сожалению, решить какой-то вопрос почти невозможно. Такая солидная компания, а сервис на 0.
4
Z
Level 3 Local Expert
March 18
The Internet works terribly, it is not possible to reach them! Where can I complain about them? Please answer
See original · Русский
3
R
Level 9 Local Expert
October 16, 2023
K.T. As usual, there are more than one intelligent specialist in their repertoire, they run from table to table among themselves and ask what and how to do.
See original · Русский
2
Level 4 Local Expert
March 4, 2023
Отвратительный интернет-провайдер. Низкая скорость подключения, некачественное оборудование, непроходимо тупой персонал и ужасные операторы поддержки сделают все, чтобы за цену на порядок выше рыночной вы разочаровались в людях.
6
С
Level 5 Local Expert
October 20, 2023
They will connect quickly and without any problems! And as soon as you want to disconnect, it's all trouble! The company is called, take the problems!
See original · Русский
A
Level 6 Local Expert
December 23, 2023
The queue is like in Lenin's mausoleum, several tables are working, the rest are empty, there are no rooms, there is a live queue
See original · Русский
3