Kazakhtelecom
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Айман
310 m
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38 reviews
December 18, 2023
Good morning! Congratulations to Kazakhtelecom on the end of the Year of quality!!!
Our Internet provider is Kazakhtelecom ID-net. Internet services are linked to the phone number 8 (7212) 34-66-61.
This is the situation that happened to us: On the evening of December 11, 2023, Internet access was lost. The phone, which was connected the old-fashioned way through copper, also stopped working. I checked: the modem is working fine, there is a wireless connection between the computer and the modem, WiFi is also working, but there is no Internet connection. We hadn't called 160 yet that day, we thought there was a temporary shutdown. The next day, on the 12th, I send a detailed description of the situation to Watcap -160, indicating my full name, phone number, and residential address.
And then the dialogue begins: choose the language of communication, an individual or a legal entity, on which issue the appeal is. And the strangest thing is the last question: specify the address, phone number and personal account number. Of course, I didn't remember the personal account number from memory. While I was trying to find out, the robot sent a message: try to contact me later.
In the evening, I had to contact Wattsap-160 again. The same questions again, and eventually the girl got in touch. After a few tips: restart the modem, check the contacts, etc., I realized that our problem would not be solved this way. I did all these things first.
I wrote that I need to check the line.
On the 13th, the exact same Wattsup dialogue begins again, only another girl answers. The same advice. But in the end we understood each other. And she said that they would send a specialist to us tomorrow and agreed for the first half of the day.
On the 13th, a specialist comes, changes the modem to a new one and says that the Internet will work in 3-4 hours. I came in after work, checked, there are no changes: there is a WiFi connection, but without Internet access. I call the master, he says that they probably downloaded the program badly. They won't do anything today, call me tomorrow.
On December 14, the Watsapp dialogue is going on again. Again, the same questions, plus which light bulbs are on, send a picture of the modem. Nothing has changed! We decided that the master would come tomorrow.
On the evening of December 15, the master appeared and talked for a long time with Almata. And he wrote me a piece of paper: that I need to report to Kazakhtelecom in the subscriber department for re-registration from the login to DNCR.
December 16 is a holiday, December 17 is Sunday, 18 - they work on Saturday, but they don't have a working day ...
That's what a Year of quality of service!
See original · Русский
2
February 29
Today I wrote an application to connect home .grandma doesn't need a phone, she doesn't know how to use a cell phone, so they sent an installation with a router, they didn't say anything at registration, the attitude was not competent
See original · Русский
1
October 28, 2022
Ужасный сервис. Мы платим по какому-то договору по 6500тг каждый месяц. Обещали хороший интернет. Прошло почти 3 года а интернет каждый месяц 19 числа перестает работать. Ничего не грузит. Звонила на 160 они направляют на 165. А 165 каждый месяц говорит одно и то же то что мы потратили весь трафик 200 гб. Хотя нас целый день дома нет мы с 7.00 до 22.00 на работе с мамой. Я проверяла ни кто на наш вай-фай не подключается. Каждый месяц 1 по 10 число и 19 по 30-31 число вай-фай не работает получается мы с мамой за 9 дней тратим 200 гб. Что за чужь. А для того чтоб отключить вай фай мне надо заплатить 53000 тг за не устойку. Короче говоря ужасный сервис и обслуживание и интернета. Вызывешь настройщиков они пихают свой ролтер за 7500 тг. Говорят что наш сломался и надо купить новый у них. Начальство казахтелеком куда вы смотрите?! У вас работают самые ужасные операторы в мире. Как оплату платить они звонят а как к ним звонишь с проблемой трубку кроме бота не кто не поднимает. Я звоню с мобильного на городской телефон и звонила сегодня с 13.00 до 17.00 и мне только ответили я потратила 2500 единиц на звонок и мне ещё нагрубили. Разберитесь с операторами. Я звоню в Караганду с п.Молодежный. А наш оператор Казахтелеком говорит что она не занимается подключением и отключением она занимается только финансовыми делами. Ужас просто позор какой то
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