It's not very cozy. It's crowded. but there are no huge queues.
there are no complaints about the service and maintenance. managers react quickly and help in every possible way.
There was a long queue due to the influx of Russians, but in general, thanks to the electronic queue, we walked for a couple of hours and immediately received a card. And there was no need to wait for days.
They serve quickly, there are practically no queues, they explain everything clearly, they help.
I am a foreigner, and I was opened an account and issued a card in just 15 minutes.
Compared to other banks, this is super-fast.
I took the time to get to the branch to open an account, suddenly it turned out that IIN was needed in printed form and they themselves could not print it (when registering in the application, nothing was said about printing IIN). The "service" is below all criticism 🤡
Tiny, managers are far from pros, eternal queues (given the speed of how managers work, this is understandable) there are catastrophically not enough cashins, he is only one and there are eternal queues for him, there is no urn next to the department, so it is constantly dirty
I'm not familiar with Kaspi Bank, except for a child. I don't know who, how many people, the same number of opinions. And it suits me more than enough!!! The building on Temiryazev is large, bright, and spacious. At the reception, the girls, the guys, will always answer, because of the masks, you really can't see if they are smiling, they will help. The manager works quickly, even for 5 minutes of delay, they apologize. Kind people, if you take out a loan, be kind and repay the debt!! You have to pay for convenience.
Excellent terrible department, there is no place to park the car, for that all services can be obtained there. From issuing a card to receiving a loan.