Never, for anything, tell the staff of Kaspi that you are from Crimea. At this point, the conversation with the person ends and the service is denied.
In the neighboring branch of Kaspi, saying any city in Russia for a lantern, they calmly gave me a card
A friend was denied a card because of his residence permit in Crimea, although if he had told any other city, they would not have refused. How does it work? The staff themselves can't explain it.