I want to express my gratitude to the whole team of Caramel Flowers!!!
I often order flowers from you with delivery, because I live in Russia.
Always fresh flowers, they will help with the choice, delivery is carried out on time. And I also want to note important points for me that distinguish you from other flower shops: they work with a Russian card, free shipping, regular updates on Instagram along with the price, which allows you to make a choice much faster and pleasant prices
Thank you♥️
I have been constantly ordering flowers remotely for more than 3 years and I have never had any problems. I would like to express my great gratitude to the staff this year, because I had a small incident a few days before mother's day and had to postpone the delivery, the beautiful female employees calmed me down and on the right date in the morning the delivery pleased my mom with a delicious fresh bouquet of alstroemeria (previously I was advised to take this particular flower, because it was as fresh as possible). Everything is always clear, friendly and high-quality. I will contact you more than once, because I am always 100% sure of the quality and service.
I ordered a bouquet last night, the delivery was at 6:40 a.m. on mother's day, the florist said the flowers would be fresh, it was dark and not visible under the entrance, it was also not noticeable in the photo that was sent from the store, it is understandable that the phone blurs, I realized this when I started taking pictures for a review, in short, the bouquet is not fresh, the flowers are tired and wilted at the edges, tomorrow you can throw them out, after talking immediately with the florist, I was shocked, she tells me, I already chose larger branches, but I could not do this, although it is her job to create a beautiful bouquet and a holiday, she said you can come to the Soviet return with a deduction from the cost of delivery, i.e. I have to return it myself, so they will not return the money for delivery, although they did not bring a high-quality bouquet. service 0