Kapitalbank, branch
241 review
February 9
Long queues, but good service. Friendly staff, clean, warm building. But, as a client, I'm not satisfied with the prices. (High percentages for loans, not decreasing percentage of loan)
November 9, 2024
Not Bad. Many workers in order to deal with clients. Even though it seemed much many clients inside, they are served fast
October 8, 2024
Very terribly place with full of people, no accuracy
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October 13, 2024
A good banking system of uzbekistan
November 20, 2024
Very long queues.
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March 2, 2024
Super filial
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April 4, 2023
Excellent customer service
March 13
The accommodation is small, but it is very popular and because of this it is still cramped.
The branch has a window for applying for a car loan: most people stand there and the queue stretches for half of the branch.
The hotel has 4 cash desks for paying for various services. There's a live queue at all the ticket offices, and they can suddenly close for lunch right in front of your face, not to mention the people behind you. I understand that anything can happen, but it's still unpleasant to stand in the same queue twice. I could ask you to warn customers not to take up the queue during this window.
The branch has a cash desk for currency exchange, as well as about 10 other windows for solving banking issues.
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February 8
I came to get a HUMO card on January 24th, today is February 8th, they still don't give me a card! Every time they say that the card will arrive soon, and they feed me breakfast. It's been two weeks since I applied for the card, and I've paid for it, but there's no card. The man at the 8th window promises to give it to me every day, one day I sat there for 5 hours - he told me that he would arrive in 15 minutes. And so they still have my head.
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May 24
They work very quickly and smoothly - I received a card, changed the currency, everything is OK.
However, queues are still piling up during rush hours - apparently a popular place.
ATMs are fried in a kiosk on the street, there's just a sauna.
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May 27
This bank I have been using for 3 years. It is this branch that performs very high-quality work. Therefore, there are a lot of customers. But the parking problem could be solved. I advise you to come after placing the car 300-400 meters away. Because in a very neighborhood there is no place where sometimes a person walks. Non-stop travel between the car and the Mane both on the edges of the Mane. In addition, currency crushing is a look electronic queue, a look live queue. But they do a very good quandary.
See original · O‘zbek
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April 14
I took a foreign currency loan for five years, at the beginning I paid 254 dollars, they promised me that the amount would decrease a year has passed, now they demand 257 dollars from me, they take advantage of the client's illiteracy and charge additional interest
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April 11
A disgusting branch . I came to reissue the cards , I stood in line for an hour , and then the operator told me that your queue had passed , and another operator was calling you to go get the number again !!! And such an attitude, as if she came to his house.
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January 8
It's a complete mess, is it really so difficult to put an electronic queue machine for the cash register (it's like a live queue at the cash register, but still someone climbs without a queue, because of this they swear, they fight..)..? Please put an electronic queue machine..
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November 13, 2024
The issue was resolved quickly, but a very strange branch. All employees sit close to each other in the same room in an incomprehensible row, like a maze. The waiting visitors are standing right there. It turns out that you sit down with an employee to resolve the issue, and there is already a queue behind you at arm's length. It feels like it's not in a bank, but in a clinic.
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February 21
Kapitalbank is the best bank for dealing with dollars and visa. And this service point is one of the best. We found a solution to the problem on Saturday (a non-working day). Deserve 10/10
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July 4, 2024
Well, it was just a quiet horror ((( Guys, of course I try to look at everything with a little humor and philosophy, but in this case it wasn't enough. The space is very small, there are a lot of people, and the worst thing is a single exchanger. It is located outside, where no conditions have been created for customers. Gentlemen, the owners of the bank, I ask you to come here and feel the whole "atmosphere" for yourself. At least change the front door or something))) The melody of these sounds still rings in my ears. In short, such an attitude towards people does not suit such a bank.
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May 8
The crowd is always there, at any time. But there is water, coffee machines, benches - we tried to make life easier for the client as much as possible.
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April 6
I was there once to pay off a study contract. The service was good, the staff were all nice. But there was a queue at the checkout…
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December 7, 2024
I quickly and conveniently got myself a UZ card and a dollar visa, again I can pay for any services, a convenient bank application and transfers abroad)
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November 28, 2024
I liked the girls at the reception here. They're great. They explained it, failed and showed it. This is a good service. But the parking attendant screwed up as always. He asked for too much money. I stayed there for exactly 30 seconds. But despite this, the parking attendant asked for 10,000. But I have no complaints to the bank.
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April 22
Information for those who need to quickly issue Visa/MC/Uzcard cards. The receptionist said that in this branch all 3 cards can be made within 1 hour.
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August 3, 2024
The service is excellent. Friendly staff. A quick solution to your problems. Sensitive attitude to the client. Use this particular branch of the bank. I highly recommend it, you will be satisfied.
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August 15, 2024
There are a lot of people. It is better to leave the car on the opposite side of the street. Humo terminals for payment by bank details always work, unlike other branches of Bank Capital. There are always a lot of people, avoid going to the bank on Monday and Friday. On other days, the service lasts for 10-20 minutes.
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July 26, 2024
My experience with this bank left an unpleasant impression. A simple request that should have been processed within two days dragged on for as long as ten. The lack of efficiency and transparency in the work causes serious complaints. At the same time, the bank's employees were unable to provide an adequate explanation of the reason for the delay. Expectations have not been met, and I hope that in the future the bank will take into account its shortcomings and improve the level of service.
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January 25
Professionals in their field. Unlike other banks. The customer orientation is felt.
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December 19, 2024
They serve you quickly and efficiently. I was very surprised by such good service
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August 3, 2024
Very negligent attitude towards customers! 1.08, somewhere at 9:50-10:05 I arrived at the bank, wrote a statement about changing the number, window number 8, I do not remember the operator's full name, the girl served. 2 days have passed, they tell me that your application is not there, you need to come to the office again. I can't come back to the office. The result is that I will be without communication and without a card abroad!
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April 20
The worst bank…
Even their branch does not have ATM machines for issuing cash without interest. Out of 5, 1 works, which takes a percentage for the issue
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May 18
They work very clearly and quickly , courteous service
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November 8, 2024
There's always a crowd of people, a sooo small room. The queue is unrealistic, the bank's most specialists are not the "most specialists". But in general, banking services are satisfactory.
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September 12, 2024
The only drawback is the small parking area! There are a lot of customers, but the employees do their job promptly. Each employee is very polite, always answering additional questions. I highly recommend this bank for both individuals and legal entities!
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March 14
They opened bank accounts as non-residents. We arrived on Friday at 12 o'clock. We didn't get in line in advance, we were accepted almost immediately. We took our passport, PINFL, and registration with us (we did it at the hotel). After submitting the application and paying for the service, you had to wait 20 minutes. In total, we stayed at the bank branch for about an hour.
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February 26, 2024
There are a lot of people all the time, I don't understand why? Although the electronic queue is organized, it's still a bit of a mess, the scoreboard was not working that day, which showed the queue, maybe because of this.. the premises were narrow, there were not enough sofas, like a herring in a barrel, it was Monday, maybe because the bank had not worked for two days, people came running over the weekend..
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July 17, 2024
With the help of this bank, you can make yourself a viza gold international. Plus, there is an exchange of rubles for soums at the normal exchange rate. Queues are acceptable, you won't waste much time.
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November 11, 2023
A lot of people are crowding at the entrance. A strange scheme of replenishment of the account, first go to the manager, he will write out a piece of paper, and then go to the cashier give the money, and then return the spine to the manager, and then you can wait 50 minutes and the money will not come to the account, when calling the hotline, the girl will say now I will transfer to the bank and hurry, and only after that after 10 minutes, the money will be credited to the account.
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May 17, 2024
Operators are very slow to serve, they are distracted when working with clients. The money that I deposited to replenish the card was entered only after I called the helpline at the head office
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August 14, 2023
There have been a lot of customers lately. But the guys are coping.
It's a good bank, I like it.
The application works perfectly for both clients and corporate users.
Thanks to the team!
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June 20, 2024
The waiting time was terrible, I stood in line, only then they said that to withdraw cash from the card, you need to go to the cashier No. 1, while the second time was standing, the bank closed👍
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April 6
There are a lot of people. But bistros are working.
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January 18
There's always a long queue, and the staff is always annoyed.
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October 7, 2024
For the 3rd time I want to get a visa, I order a card Online. This is the third time I've been refused. I'm doing everything according to the instructions, what's the problem?
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June 10, 2023
All questions were clearly answered at the reception. The bank starts working at 9 a.m. People start crowding at the entrance from 8-30. Therefore, come earlier. Before the opening, a guard comes out and starts handing out electronic coupons according to the requests of the people standing. At 9 we went to the bank, there were a lot of windows, everyone was working. The crowd came in and immediately spread out through the windows. The manager gave me a full consultation. I liked.
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May 9
It's very crowded, the staff is great
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July 1, 2024
In the age of digital technologies, you can close and open an individual entrepreneur or an enterprise online on state services, but to close an individual entrepreneur's account in a capital bank, you need to bring a paper certificate from the tax service. An extract from the cabinet of state services on the absence of tax debts and activities is not suitable and you need to wander around the city. Digitalization in a private bank is worse than a state body. The paradox…
You come to the department, the staff ignores and mumbles it is unclear who is dealing with the application, they throw it on each other, you wait for hours. The worst bank for sole proprietors with zero quality of service.
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March 6
Customer service and courteous attitude
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April 8
We would put benches outside, it's also very stuffy inside
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December 18, 2024
The fastest service. I took a visa card in an hour
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April 23
The Monitoring Department is working promptly
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January 23
There's no talk to very cool bank employees who work
See original · O‘zbek
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