Good cuisine. Normal prices. Polite staff. Everything is timely and fast enough. There are broadcasts of various sports games on the big screen and TVs. A nice, cozy room. In general, the place is great. Well done
I tried to have lunch several times, but they have to bring food for money, and they bring water and crumbs. Why such small portions, I do not understand. The worst thing is that I liked the soup only once out of 5 trips. I don't understand why this institution exists - divorce?
It's a cozy, good place. With adequate prices, delicious cuisine, excellent service. Good music equipment has been installed. The atmosphere is homely. Thank you for the good services!
The level of service and principles of operation are beyond horror and lowliness. On Thursday eve, my wife called this "cafe" velour and clarified whether they would work tomorrow on Friday and whether there would be places for 5-6 people after 23-00. The administrator assured that they would work, there are several armor plates, but of course there will be places, "come", they also clarified that the kitchen will work until 22-00 and if you need anything, then call in advance to cook. Realizing the level of unreliability of the Belarusian catering service, the next day we called the administrator back from the same number around 17-00 to clarify, and once again confirmed that today we would arrive around 23-20, we would not need a kitchen, only a bar menu, drinks. To which the administrator once again confirmed the information and "come".
At the appointed time, we went to the door of the velour cafe, and it was closed!! without any additional information, the lights were turned off and the administrator's phone was not responding. Although according to the agreed rules, the cafe is open on Friday until 01-00. How extremely ugly and uncomfortable it was in front of people in the company and the time spent on moving to another institution.
On Monday, we called the cafe (there is a recording of the conversation) in order to get an explanation of the situation and accept at least an oral apology, but the same administrator did not admit guilt and blamed that she could not find our phone and call to clarify our reservation, and since there were no more visitors, they closed earlier than the scheduled time. Despite the fact that we called twice from the same number and clarified our presence. And the last call was 6 hours before. In a normal service, one call is enough, the first one the day before. According to her, we had to dial and confirm it ourselves again. It turns out that the client has to call every hour and confirm that he will come and hope that he will not be denied service? The question also arises – on what basis did the catering establishment stop working earlier than the working schedule agreed with the Minsk City Executive Committee? Due to complete irresponsibility, an official complaint has been prepared against Cafe Velour, as well as letters describing the current situation and requests to understand and assist the NGO "BOZP", the Ministry of Trade of the Republic of Belarus, the Minsk City Executive Committee. (Nothing will get better in this country as long as such an attitude towards the customer and similar establishments with a careless level of service exist in the industry)
The atmosphere is pleasant, but they have one unpleasant waitress...I have been a regular customer for a long time, because I worked in this building and had lunch very often in their cafe, and I celebrated one holiday with them, but one day I met with a client in their cafe and did not order anything. We talked with the client for 10-15 minutes, it should be noted that in the process of our communication, almost all the tables were not occupied, but the waitress made all the remarks and looked unhappy that I was sitting with them and not ordering anything...I consider this behavior inappropriate, given how often I went there for lunch. There is a residue left. I don't go to this cafe anymore!..
The atmosphere is pleasant. We went to lunch periodically, but after the institution, which positions itself as a CAFE, serves bitter fish and dried greens in a salad, we stopped appearing there. I don't recommend it.
I came there at 22:45 in bad weather to drink a delicious coffee and keep warm, and the cafe is closed, although it works until 1:00. By the way, it was Saturday, not Sunday!😠😠😠