К3 Hair Spot
Contacts
+381 64 3505817
Show phone
Business hours
Opens in 2 min
Directions
Vukov spomenik
2.47 km
Краља Петра
172 m
5 reviews
November 28, 2024
I want to share my impressions about the salon, where real professionals work! I've been wearing makeup and getting my hair cut at Sasha's for a year now, and every time I get exactly the result I expect. This is very valuable, because finding a good master who will understand your wishes and take them into account is not an easy task, especially in emigration.
The cabin has an atmosphere of comfort and friendliness. You feel at home here, and the masters treat you with care and attention. My husband and son also come here. They are very happy with the haircuts.
In addition, the cabin is kept clean and all the rules are followed, which creates a sense of safety and comfort. I also make eyelashes here and get a great result.
I wholeheartedly recommend this salon to anyone who is looking for professional craftsmen and a cozy atmosphere!
See original · Русский
November 27, 2024
I want to share my indignation
The first time I came for coloring and bangs, the master asked inappropriate questions: "What kind of bangs? You came up with it yourself (and if you did, then what?) or did you and your past hairdresser have any ideas of your own? What kind of haircut? Is this a cascade, or again, did you and the hairdresser have your own vision? What city are you from? Oh, it's not far from the echelon of military operations, and if hahaha arrives ..." Followed by a short monologue about politics. Well, in my opinion, this is a complete tryndets. But I still decided to come back and try to trim his cascade. I signed up for 2 months, so I come on the appointed day, to which he responds to me: "And you are not registered with me." I show the correspondence with the appointed date, to which he tells me: "Well, I didn't write in plain text that I confirm the recording, our conversation just ended, you didn't like me, You told someone (of course, I'm not thrilled with inappropriate political jokes), well, if I'm unpleasant to you, then you're unpleasant to me, I won't serve you."
Customer orientation is aerobatics! 💩👍
See original · Русский
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October 28, 2024
A few words about politeness.
I will try to describe the situation without emotion (although it is difficult)
In mid-October, we suddenly notice that the salon page on my wife's Instagram has stopped opening. Knowing that at that time many people had problems with autobahns, we do not panic, but write from my account, maybe something happened - in response, total disregard for several days in a row. We find the Viber wizard, we write there - there is also no answer. It's very strange. Well, we are waiting. And then, by chance, another owner contacted us on a completely different issue - and we decided to ask him what happened. As expected, it turned out that they banned us themselves. But they didn't tell us about it. At the same time, we were told that we violated the rules 2 times, but this is not the case - the first "violation" actually corresponds to your own rules - we unsubscribed 4 days before the reception that we would not be able to come, I attached a screenshot of your own rules below - 2 days and more is not a problem.
Our second joint was really serious - I canceled the recording the evening before the session. But I immediately wrote that I was ready to compensate for all losses in any way, apologize, whatever.
As a result, when communicating with the owner, I apologized once again and wrote in an apologetic tone that we were once again ready to make up for all losses, and the next meeting, if possible, we are ready to fully prepay. And the owner, instead of responding to this message, simply DELETED THE CORRESPONDENCE WITH ME AND BLOCKED IT. I do not know how to relate to this.
The masters here are really awesome, the ones that I know. But working with a client, soft skills are just darkness. I really would understand if you said at any stage, "no, I'm sorry, the final decision, we won't work with you" - it's sad, but you don't feel like an idiot who knocks on personal accounts in an attempt to understand something. Well, deleting correspondence, especially since I was only politely trying to offer some kind of interaction scenario - the salon is really good, it's just the height of rudeness and disregard for the client.
I attach screenshots as evidence
1. cancellation in advance by the wife (in full accordance with the "problem-free" cancellation option)
2. Our problematic cancellation and your neutral response
3. "Silence" in my correspondence with you
4. Excerpt from the cancellation rules
See original · Русский
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