The hotel deserves 4 stars (even 4+), everything is at the highest level, I really liked it. Alone +++
Well, the minus for me is the old TVs (does not accept digital channels)
Decent interior, convenient location, but everything spoils the service: the booking service could not arrange an early check-in for a week. No one warned that on Sunday breakfast starts at 8 am, despite the fact that the night before I talked with the manager about early check-out :-(
The room turned out to be smoky and had not been ventilated for two days, maybe I was just unlucky.
The problem of all hotels in Kazakhstan is clogged sinks and showers. This hotel is no exception.
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Шолпан Я
Level 16 Local Expert
August 8, 2022
As always, it is very tasty. There is both national and European cuisine. There are even kurt, suzbe, sweet cottage cheese, zhent, etc. from the national cuisine. Fast service, polite and attentive staff. Good location.
The reception staff is friendly.
Breakfast is normal, for 4 people
The rooms are huge, The room is clean, BUT a big BUT: the rooms in the corridor on the 5th floor smell of smoking, although everywhere there are signs that smoking is prohibited and large fines for smoking. I didn't like it very much. In general, it was possible to put three here
A great hotel in the city center. The rooms are clean, the mini bar is paid, water is free, tea in the room and a kettle. The service is excellent. The breakfasts are great. The spa center is just space. The food in the restaurant is delicious and quickly delivered to the room.
Five stars for the fact that it is difficult to find a hotel with an optimal price/quality ratio in Astana. Zhumbaktas is one of the few such. As a minus, it is worth pointing out the lack of pleasant bonuses for regular customers, well, once a quarter there is an opportunity to upgrade the room category for free or some other buns. The kitchen is also good (not breakfast, but on the menu).
It's not worth the money. Very poor breakfasts. We lived in different rooms - not bad, but the price for accommodation is high. As a plus, the location.
Excellent hotel, rooms are always clean, service is at a high level!
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Костарев Лев.
Level 8 Local Expert
August 23, 2022
The hotel is wonderful, I recommend it. If you look at price-quality, then the quality is 30-40% higher than the price. It's clean and cozy, and the SPA with the pool is a blast.
The room is large, there is a toothbrush and a shaving kit.
Minuses:
It is impossible to open the windows (they are filled in tightly with sealant). The inflow of fresh air is zero. Ventilation does not work in the room.
Huge pillows, after which the neck hurts.
The hotel is well located,
With very large rooms.
Nice cafe in the hotel.
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Юрий Корничук
Level 17 Local Expert
August 15, 2022
I really liked the clean, polite staff, great location, everything matches the description!!!!We were given a spa as a gift!!!!The rooms are large and cozy.Look at the photo and everything will be clear)))
The location is convenient, in the center. The room is spacious and clean. A delicious breakfast buffet. There is everything you need. But there were shortcomings for the rating of 5, a set of towels for only one person. I had to ask for more. The air conditioner went into error after a few minutes, chipped on the dishes. Tea accessories (tea, coffee, sugar) were not added the next day.