Joinme Asia
Directions
Alatau
1.3 km
Rozybakiyeva street
191 m
11 reviews
October 8, 2024
The price for the tours is good! But if possible, take a tour in a mini-group in another company!
October 05, 2024.
Excursion - tour of Kolsai and Kayinda - beautiful sights - well-designed program.
BUT terrible transport and irresponsible attitude towards tourists.
1- there was a large group of 40+ and a big bus! The bus was very terribly uncomfortable! There is no air conditioner, there is no fan for cooling! It's +20 outside, +40 inside! The batteries are hot - you can't touch them. They asked the guide and the driver to turn on the air conditioner - a refusal, they said something with antifreeze, antifreeze, some kind of tap must be turned ... and nothing!
Look at the photo - and if you see that this bus has been served, ask for another tour!
Otherwise you will go to the sauna!
2- a foreigner was sitting next to me - he said that there were 6 people and they ordered another tour for 5 locations - as a result, there were not enough seats on the bus - and 4 of them went on 1 tour, and 2 others went on another.
There is a lot of writing about this in other reviews.
If you want to get on the tour for sure, don't be late and come early!
The guide Sanjik was attentive, told little, but competently and with humor.
Dear tourists, one more request: a large technical stop - all buses pass it in the direction of lakes and canyons! If you like dogs, please take some food for them. There are a lot of them and they are hungry. (There is even an alabai among them(((
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1
February 4
I do not recommend this travel agency, unfortunately we have had a negative experience.
I was in Kazakhstan for the first time, in Almaty for the first time.
I saw the offer "Horseback riding at the foot of Ile-Alatau" on the ticket.
I contacted the Joinme travel agency via WhatsApp on January 27 to clarify the details. But since it is non-local and there are no local bank cards,
it was more convenient to pay via a ticket rather than by transfer.
I paid for and booked 2 seats for Saturday, February 1st.
According to Vacap, they wrote down the full name, phone numbers and gave instructions on where to approach.
We arrived at the place in advance (parking at the circus). At about 7:55 a.m., we met 2 tourists from China, who also ordered through the Joinme travel agency.
The gathering was supposed to start at 8, at 8:15 departure.
The time is 8:15 a.m. There is no one there.
A minibus from another company arrived for the same tour. There was a hope that maybe we would be assigned there, but no.
The time is 8:30, I'm writing and calling WhatsApp to 2 numbers from a travel agency. Naturally, no one answers, since it's not business hours.
The girls from China had the number of a tour guide, who also did not answer the phone.
I call and write on Instagram, but no one answers.
We call directly - silence.
What to do, we wait in the cold until 9 and go to the office of the travel agency together.
At the office, we find out that they forgot about us, supposedly all the excursions have left, except for ours.
They offer to refund the money or choose another tour, since we simply won't have time for another tour, since we all flew out the next day, and after such an experience
, we didn't want to go on any tour with them at all.
I am very sorry for the wasted time.
This company responds quickly so that you book a tour, and then just ignore you.
I don't understand why 2gis has such a high rating. Maybe it was paid for.
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1
November 22, 2024
04.10.2024 I purchased a tour from Almaty in join me
The data for the transfer was sent to me by the manager (see attachment)
As it turned out later, the manager made a mistake in spelling the recipient's name, after which my struggle with join me dragged on for more than a month, since according to the manager, the transfer was not received by the recipient
During this time, the specialists never got in touch first, did not offer a solution to the problem, and did not even apologize
I contacted Sberbank specialists who advised me: to refund funds, they need an account statement from the recipient, which will show that the transfer from me has not really been received, after which Sberbank will be able to issue a refund to me, since all this time the transfer is listed as completed by Sberbank
I have repeatedly told the managers of this company about this, to which they replied: "the employees of this bank are not competent, they do not have the right to request an extract, contact another bank and another employee" (only 10 photos can be attached to the review, but I also have confirmation of these words)
For their part, the managers did not offer anything constructive except "contact your bank", to which I replied that the only option to receive a refund was to provide an extract from the recipient, but they were not satisfied with this
They also could not get through to Sberbank on their own to verify my words, saying that they can only write to them in WhatsApp, and Sberbank does not have support in this messenger
The only thing I was offered was to come to their office and re-purchase the tour with a discount
As a result, I was left without a tour, without 19,000 tenge and without nerves
. p.s. judging by the guide's calls at 7 a.m. on the day of the proposed tour, the managers did not even bother to warn their specialist that I "did not pay" for the tour, respectively, I did not go to it
or did not bother to warn me, that, despite their mistake, I am going on a tour, with the application of the data necessary to meet with the guide
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