Hotel Zhibek Zholy
70 reviews
July 31
I really liked it! The room is comfortable, the air conditioning is working, there is water. The staff is polite, thank you very much!
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March 28
The room is nice, clean, the hotel is old, but good. The breakfast was not super varied, but sufficient for the morning.
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1
February 9
A great hotel. Very comfortable rooms, high ceilings, excellent renovation. There is room service and bathrobes, which, I believe, is a sign of quality. By Russian standards, the price is acceptable for 2022.
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August 14
Great living conditions at a reasonable price.
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May 6, 2023
Everything is fine there! Similar similarities in Astana as the King Hotel, good space, excellent service, breakfast at Auyz Ashar was organized at 4.00 am
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2
November 21, 2022
Terrible staff, it is necessary to leave an advance payment of 12 thousand tenge for the minibar, there is no such thing anywhere, when they said that we would not use it, they said anyway (well, at least they took the certificate as collateral), when they left when checking the room, referring to a dirty blanket, allegedly there was fat or something else, they fined us 5 thousand (it seems they should to wash the bed linen), the feeling that they want to tear off more from you, the sockets in the room do not work normally near the bed, the phone cannot be charged there
There were also in the room where there is no handle in the toilet, just a hole. The receptionist was also afraid that I would run away and did not give me my ID until the number was checked, I felt like a thief, a con artist and I don't know who else (
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1
March 23, 2023
Hello hotel and apartments room mini bar excellent staff polite clean order everywhere breakfast is very tasty I advise everyone
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1
February 15, 2023
It is surprising that upon check-in, the staff requires a certain amount as a deposit, in my case the deposit was 10,000 tenge. I have not seen such a practice in other countries. The rooms are passable, but there are disadvantages, for example, in my room the bathroom door was faulty. The staff is indifferent. The breakfast was more or less hearty, but there was no butter. The level of service does not correspond to four stars.
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October 27, 2022
A good hotel, I did not like one nuance. When calling the reception, the operator said that "there are only semi-suites and suites left! Oh no, sorry, only the suite is left!" And when you book from a booking, it turns out that even the standard is available twice as cheap as the suite! And they also ask you to cancel your reservation so that you don't pay the booking commission! They're lying themselves! And then they get arrogant and get dirty. The staff is not well-mannered: they can turn around and leave without explaining the reason, they can speak Kazakh, seeing that you are Russian. Not the level of a four-star hotel. The breakfast is normal, the rooms are spacious, there is satellite TV
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3
1
November 27, 2022
Well, what can I say, the disappointment is complete, first of all, cleaning is not done at all, it seems to me, so superficially, the linen is dirty, behind the bedside table and the beds there are generally lumps of dust, and someone's hair was found in the bed, in general they wanted to stop for three days, ran away after a day, not a foot there anymore, plus the audibility behind the wall is awesome, so if you have noisy neighbors, you will not have the opportunity to relax
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1
November 17, 2022
Terrible service. They change their shoes on the go. The price tag for visitors is too high. A separate price list for visitors. They refuse to settle from the booking office. Allegedly, they do not see the reservation. They are forced to book the most expensive room. Supposedly the rest are busy. Buffet breakfast for 3. You can not take anything with you to the room. If you don't have time, pay. The leftovers of the buffet will be brought out. The sockets in the rooms are falling out. It's a little dirty. The Internet is terrible. It turns off at times. They did not want to register at first, allegedly they could not, only after I told them that they were obliged by law, they registered immediately. I am attaching a photo of a delicious breakfast.
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3
1
September 30, 2021
The hotel corresponds to its price level both in service and in the interior.
There is parking, there were no problems with places.
The breakfast included in the price is quite varied, everything is delicious, the restaurant staff is loyal, I was late once, but I was fed.
Room cleaning was offered every day.
Air conditioning, TV, plumbing, everything is working properly. The linen is crisp, there are enough towels, slippers, a bathrobe, everything is there.
In general, I can recommend it.
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2
1
March 9
The rooms are dirty, one of the rooms had a used condom on the floor at check-in. The bed linen is stained with yellow spots, hair. The toilets are dirty. We reviewed 4 rooms, all in an unsanitary condition. Obviously, rooms are rented by the hour (for comfort). The administrator was not in place at 12:00 p.m. Don't waste any money or time.
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2
October 13, 2022
A good hotel, although room 203 is very noisy because there is no balcony, because of the noise coming from the street.
Breakfast buffet, delicious)
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July 29
Breakfast is not fresh, stuck
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May 1
the bed was dirty, I had to ask for a replacement, the breakfasts were delicious, otherwise ok
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1
October 19, 2023
The second time here is a great hotel. Service at the highest level. More customers for you.
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1
2
November 11, 2023
Clean, spacious rooms, polite staff, delicious breakfasts.
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2
December 10, 2022
Horror. The laundry is dirty, the toilet barely flushes, the sockets are all hanging out (also vertical - the charger from the macbook falls out), no one has ever cleaned the bed, the reception sleeps at night and does not answer the calls (although I warned that I would arrive at 4-5 a.m.). Also, a deposit of 10 thousand tenge is charged for a very meager minibar.
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3
December 14
It's not bad enough for such an amount))
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August 3, 2022
Cultural reception, always ready to help, very satisfied with the quality! I recommend comfortable rooms for every taste of the applicant!
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1
2
August 8
Great hotel
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October 18, 2022
The most disgusting place, fines are invented on the go, do not move the beds, do not go here, do not sit here, do not eat, do not stand here, do not drink coffee. The food is just terrible, the staff talks as if you came to their house without asking. I don't recommend it to anyone. Disgusting
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3
1
June 26, 2023
In general, the hotel is terrible, it does not match the price, there are almost no sockets in the room, at the beginning they were forced to put an advance payment for a mini-bar
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1
March 6
The hotel is so-so, exactly three stars can and pulls out of five.
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February 23, 2023
The responsibility of the 0 staff is the reception . Treats the client haphazardly. There is no hot water, the room was changed twice, I do not recommend it
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2
1
June 29
I recommend a good hotel
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November 1, 2022
Everything is civil! The price and quality are excellent
The food is delicious too🎈🤳🏻
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2
August 17, 2018
Probably a very good hotel by local standards. Spacious room, relatively new furniture, clean and comfortable bed, new plumbing, 24-hour restaurant. The quality of the cleaning suffers. I found an earring on the floor, most likely the previous guest. It's strange that the maid didn't notice her. I stayed in this hotel for 2 days, there was no cleaning, towels were not changed, garbage was not taken out. One window does not close, there are no thick curtains on the windows, in the bathroom in the shower with the door closed, there is a palm-wide gap through which water pours onto the floor, there are traces of leaks on the ceiling. Somehow everything is not thought out, not finalized and not well maintained.
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1
May 18
There are just super no words
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July 29, 2023
I advise everyone to have a great hotel
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November 8, 2022
A good hotel. Service, interior. But there are often no places
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1
2
February 7, 2022
The hotel is nice, clean, cozy, not cheap, but I advise you to take care of everything
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1
1
April 2
It's alright
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1
January 23, 2022
Everything is beautifully good, but the smell in the rooms is smoky as in the store, even the upper clothes smell until they are posters.
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3
1
October 11, 2021
The devil pulled my leg to stop here!
Far from the center and never close to the level of any average chain hotel.
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2
1
June 13, 2023
does not correspond to 4 stars
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1
1
November 23, 2022
If you do not take into account the staff, but everything is fine.
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1
March 25, 2021
Excellent hotel , cozy without smells , breakfast is not bad, friendly staff.
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3
November 5, 2023
The service is lame
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April 19
Liked
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1
February 14, 2023
Guests are allowed to smoke in the room
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1
2
June 1, 2022
A good hotel, but it was not possible to book by phone.
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3
September 21, 2019
The photos are surprisingly consistent with reality. And by the way, I found a hotel through booking, but the price there was 15,000 tenge, and the price from the counter was 12,000
It's good that I didn't book through booking;))
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3
2
May 16, 2021
The kitchen is not available. I was there last year. The rooms are spacious and cozy.
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1
April 14, 2023
I liked
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October 23, 2019
Everything is terrible, the bed is dirty, the staff works terribly! I do not advise anyone! Writes a regular customer, not envious, not enemies! Rather than worry about the bar and the money, it's better to match at least something... It 's very embarrassing 🤦♀️
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4
1
August 30, 2021
The rooms are good, the service could have been better, the kitchen sucks
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3
September 14, 2022
Vegetables have become more expensive
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1
November 9, 2021
The hotel is so-so. Untrained staff.
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3
1