Jelsomino
Business hours
24 hours
Directions
Business House Alma-Ata
226 m
Similar places nearby
145 reviews
July 6
The impressions are unpleasant.
At the moment we arrived, the hotel lobby was very pleasant, clean and well maintained. That's all.
The room was dirty and cold, the heating was not working and the window to the street was not closed. The administrator refused to help. In the shower, broken plumbing and a strange layout in which to open the door to the shower room is a whole quest. Hot water appeared 10 minutes after turning on the shower. There was no kettle in the room (although it is indicated on the booking), the administrator refused to do the wrong thing, said the wrong room category. As well as the second blanket, despite the wild cold.
Then it's more fun, the refund was a whole quest, accompanied by excuses, then there is no money, then there is no accountant, then wait until the evening, then a week.
Admin responsiveness is minus 10
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1
December 11, 2023
This time we were passing through Astana. The choice was made - we settled in the Gelsomino boutique hotel. Not the center, but the quiet location suited me - an acceptable price to the airport. We settled in at 13:00, we had to leave the next day. In a word, I liked it. A very stylish private hotel with traces of former luxury and wear. We are not pretentious people, but I did not get hot water until the morning. In the morning - a modest, but having a place to be breakfast. If anyone is interested, then you can also find a place to smoke. The staff is relaxed but sympathetic. Thanks to the hosts for the overnight stay.
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May 5
I fell for the reviews in the booking. It turned out, in vain. There is a smell in the room, the hair dryer did not work. They offered to wash my hair at home, then go dry it in another room, offered to move me to another room, they solved the issue for almost half an hour, as a result, I moved out on the condition that I would be refunded the full cost of my stay. I stayed in the room for 3 hours. They returned it. She moved out. After that, when I had already checked into another hotel, they began to call and demand a refund for the personal hygiene products used, or to be more precise, I used slippers when checking in. She explained that if the problem with the hair dryer had been solved, she would have safely moved to another room in the same slippers. Or she would have stayed in her room if she could have washed and dried her hair. They were outraged, but they stopped calling. One more thing... there's a cemetery 200 meters away, it turns out. Old, but still. If all this does not bother you, then you can move in) well, I don't set foot there anymore.
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2