I DO NOT RECOMMEND ANYONE TO CONTACT THIS AGENCY! I contacted Sergey's manager in the Viber group with a request to see tours on certain dates. He refused in a rude way, writing a bunch of insults. I explained that there was no time to come to the agency, I wanted to first see what the agency offered and if an option was suitable, then come and pay. As a result, he wrote me a bunch of insults. He sent me to others. Of course, there is no desire to contact this agency anymore. It's just not conceivable to communicate with customers like that!Of course, I turned to another adequate agency, where they immediately threw off the options and picked up a ticket! And to you, dear SERGEY, I wish you to continue to wipe your pants in the office and lazily wait for customers to come to you, to see your options. THE 21st CENTURY is IN THE YARD and now the one who knows how to find an approach to customers and wants to earn money earns. And you sit on the floor straight ahead. DON'T FORGET THAT THE CUSTOMER IS ALWAYS RIGHT, NOT YOU.It's the client who feeds you, not you. The competition in your niche is huge. It's very stupid to sit and wait for someone to come to you when other agencies will be happy to pick up a tour, drop offers, and call you themselves. That's how you want to pay. And with such a "customer-oriented" approach as yours, you will not last long in the market. good luck to you
Polite staff, always an individual approach, always tell us the specifics of the country to which the tour was purchased. It was very nice that they were interested in how the vacation went.
We want to express our gratitude to Sergey! For the attention throughout the rest, courtesy to customers and the selection of a good hotel (price quality).