For many years, we used the services of Ivushka, everything was always fine, small, not significant errors that were quickly resolved. But the last situation spoiled all the positive impressions ...
We bought a concrete mixer, they brought it quickly, when we assembled it, the marriage of the crown turned out to be, it bit hard. After the call, they were picked up a few days later...today, on 29.01, they called and said that it was fully functional, we came to look at it and the problem REMAINED in its original state. The crown is snacking.
Warehouse worker Alexander behaved rudely in general, started yelling, swearing and accusing us that we "don't fucking need her and we just decided to return her for no apparent reason" and "it's not part of my responsibilities at all." Well, I'm sorry, if 17,000 is not money for someone and he can give it to the store, then please, I don't have such an opportunity.
The seller, I don't know what the name is, the one sitting on the right hand of the girl, also showed his complete dissatisfaction and sent us to "pick up our money."
After I asked about the complaint book, the answer was "we don't have that"...
not nice!
I will leave video reviews on several social networks where I have a fairly large audience (116,000,11,000 and 5,000)