TERRIBLE ATTITUDE TOWARDS CUSTOMERS. There has been no Internet for 3 days, we replenished the account, but it did not connect automatically. It's impossible to get through - it's always busy on mobile phones, and multichannel is needed in order to keep more people waiting. The only way to get in touch is to come to their office apparently. How to avoid a scandal if you have to sit at the phone all the time when calling (we've been trying to get through all morning), the number in the queue does not change and as a result NO ONE PICKS UP the PHONE. The chatbot was created for a tick, messages are viewed and remain unanswered.

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Дарья Денисова

Level 4 Local Expert

A recaptured provider. 10 apartments were connected to it. They paid for the rest of the year and left. Now we are waiting for the end of the payment and we will leave! You can't get through to them, you just have to go. They don't respond to comments....

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denal

Level 2 Local Expert

Good afternoon. A few words about this provider, in the maximum possible words. On 09/06/2024, the Internet and cable TV stopped working. Today is the fourth day, and the connection has not yet been restored, but moreover, the technical support service still does not know the cause of the accident. We don't care about people, although we always pay for services on time. My mother is disabled, she practically does not walk. Of the entertainment, she only has a TV, which, due to the negligent attitude of the employees of this organization, she cannot watch. Then you can only use obscenities, but that's a completely different story.

See original · Русский

Ивк Донбасс

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11 reviews