I was with the children in Tenerife, the transfer was from lTravex.
They brought me to the hotel normally, but I walked from the hotel with the children and luggage in the heat for 15 minutes, because Anna the guide said that these were the conditions for using the transfer.
How many times I've traveled, I've never seen anything like this, it's just a shock.
That is, you order a transfer and go with all the scrub to the bus stop as to a regular bus.
The work of non-professionals.