A great place, a pleasant seller of Ladies, helped With the choice of a drink, delicious ice cream, very much, I haven't tasted such white chocolate for a long time, lemonade from smoothies is excellent, everything is fresh, clean, and beautiful. I recommend
It's a great place. I definitely recommend it. It's unusual, it's all eco. The atmosphere is friendly. The swallow cafe is yummy. The sources themselves are a separate kind of buzz!
I will start with the price list, which they did not want to show us at the checkout, explaining that the cashier is not obliged to show the price list:
Entrance to the source is 300 rubles for an adult
200 rubles children 7-12 years old
Rudeness from the beginning of our arrival at the checkout!
As guests, we came to enjoy a gorgeous place and a good attitude, which we met in any establishments of Abkhazia! as a result, a disgruntled woman is sitting at the checkout, rude, said : This is not Russia for you! how can you communicate with your guests in this way?
We paid 1600, entered the territory, of course, there was no point in asking her where we should go next, since we no longer wanted to listen to her meaningless speeches and assaults
To come 70 km away with a small child and get a spoiled mood - this source succeeded
I wanted to talk or contact the director, to which we were refused, I just wanted to get a banal excuse, to which all the staff listened, tried to understand us, but remained on the cashier's side
As a result, going to the sources, the mood was already spoiled, we walked around the territory, saw a lot of people, did not understand where to go, did not want to figure it out, decided to leave, the money was not returned, but most importantly, they did not return our mood to us!!
In general, anyone who wants to raise a nerve-come visit the cashier , you have never met such a disrespectful attitude
you can start with a source that is fine, except for the truth of the broken sunbeds under the jets. The pools are normal, dirt of unknown origin, the drain from the shower is mixed with dirt and please smear yourself. The overall impression about the source is good.
As for the cafe, the soups are delicious, khachapuri is also good, pizza is just mayonnaise, it's terrible, although it shouldn't go to pizza, the dishes are beaten, like street dogs are served… In general, it's a delicious meal, but we need to work on the execution and baking.
I am surprised at such rudeness on the part of the cashier, from the frog house that I saw there, the water is dirty, there is very little space, just three small pools, the mud of which is smeared there is in the grass, in some reeds, what happened with the cashier we came there, my husband asks to show the price list, she says she is not obliged, we freaked out, gave as much as we asked, entered the territory, almost immediately left there without money, without a good mood, I just don't advise horror, it's better to go to the sea.
The sources are super. The water treatments are incomparable. Plus dirt. Of course, the territory still needs to be improved and improved. The food at the Swallow cafe (which is at the springs) is very tasty.
But there is a disadvantage: locals sit in the cafe and smoke. They react aggressively to comments. For this, not 5, but 4 stars.
The thermal springs are so-so, dirty (before entering the baths themselves, footwashers could be equipped), poorly equipped ascents and descents not only to the mud, but also to the pools. The food at the Swallow cafe is relatively tasty, but the sanitation is complete. Flies, wasps, a cat. The service also wants the best. Although they live at the expense of tourists
It's just a terrible attitude. Do not believe the information about closing at 20-00. The service staff really wants to go home and starts kicking everyone out in a rude manner from 19-30. I said that they work until 20, and their working hours are indicated everywhere, to which a completely inadequate guard was called, who told me that if it were not thermal springs, but the territory of the Ministry of Internal Affairs, he would not talk to me, but would simply take me out (why I wonder I needed this I don't know the information). He pointed out my age to me (I didn't understand either, I was too young or too old to talk to him) and didn't elaborate. I asked, aren't they worried that no one will go to them with such an attitude towards tourists? Well, there is no mood to communicate with strange people on vacation, a very smart answer followed: the fewer tourists, the better for me! So please be more careful... and remember, the less the better for them... let it probably be so. For understanding, the guide and the policeman sided with me because the comrades kick everyone out earlier in violation of their own regulations. Well, when I went out at 19-59 (well, I'm sorry, I couldn't deny myself), the words of a very strange woman flew at my back that I didn't understand Russian well (well, Abkhazians naturally know it better than me). In general, if you take an excursion to 18 from Sukhum, then you will have less than an hour for everything about everything in the sources.
It's a very terrible place! It's dirty! The cashier at the checkout was rude. They asked for a price list for services. She said she didn't have to give it to us. They also demanded payment for the children of small children. In general, I didn't like the place. We do not recommend it. Don't waste time and money.
The springs are cool warm cold and hot pools, but I cut my finger in mud baths and a cafe on the territory of promtoudas, the meat is delicious but a huge unbearable number of flies is impossible to eat in peace
Cafe "Swallow" is just a disgusting cafe, I ordered noodle soup for the child, they brought one butter!!!! I had to change it for pilaf, also such a thing, as a result, there is nothing to feed the child with! The only cafe on the premises -and it's disgusting!!!
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Show business's response
samidushka
Level 11 Local Expert
August 1, 2024
Hello friends of Abkhazia, the management and staff of the thermal complex! You asked to leave a review, I'm leaving it so that my unit can be changed to 5.
You are well done for investing in the development of the territory. The quality of service is growing and there is a desire to return. And I suggest you change the approach to cleaning the walls of the pools so that the dirt does not build up on the walls and fall off on its own, but choose an experienced drinker in what period you need to brush the walls of the pools. I suggest cleaning the concrete steps at least once a week. We will exclude falls with blood splashes and a long memory of bruises passing for weeks, reminding you of you.
If cleaning suddenly starts, you can reply to this message with a photo.
I hugged you all, I wish you good luck and development.
A pleasant, quiet place to have a good time and improve your health in thermal springs and mud, as well as places where you can have a snack and drink tea and coffee
I really liked the baths. We found it by chance while riding in Abkhazia. There are many pools with different water temperatures, hydro massage, mud. On the trail. The day is back again.