The bank is good, the staff is polite, the bosses are understanding, but additional documents are needed to solve money transfers or work with money, it would be necessary to remove, there is a lot of queue. The bank and staff are good, but there is something to work on
Unfortunately, I use the services of this bank, because this bank serves our institution. In fact, the Mortgage bank itself is not bad, but this particular branch works just terribly, the bank is large- there are many windows for maintenance, but I do not know why half of these windows always do not work, the existing employees are slow, it is unclear why they put these devices issuing a number for the queue, because employees serve their friends out of turn ("according to the gang" as they say), and the rest have to stand in line for 2-3 hours. When the head of the department was asked to explain the reason for such slowness, it turned out that the head of the department, instead of being at his workplace, went to lunch, it is worth noting that this all happened an hour before lunch. We ask the management to take measures in relation to this branch of the bank, as you are losing your customers. As an example, I can say that having a Mortgage Bank master card, I had to order another master card from Ipak yuli bank, just not to stand in line at Mortgage Bank.