Ipak Yo'li banki
339 reviews
August 14, 2024
I came here to open Humo and Uzcard cards, and an employee Liliya serviced me. As soon as she saw me I am Uzbek, her facial expression dramatically changed. She looked at me disgustingly. She was nice with Russian speaking people. But when I spoke in Uzbek, she even did not answer to me and pretended not to listening to me. It was so ridiculous. We are living in a country where more than 95% people speak in Uzbek but the employee in this bank does not even know Uzbek or she is behaving like this of her racism. She was so disrespectful. I cancelled my cards. I am so disappointed by this.
1
4
December 3, 2024
I didn't like the service of the reception. They act like they don't care at all, not a word about being friendly)
1
December 1, 2024
Waiting time is forever 🫣
3
December 17, 2024
Too much queue
1
July 18, 2023
I think the overall quality of the bank( staff, queue) is satisfactory. However it took them 4 days to make one HUMO card for me.
3
1
January 19, 2024
Punctual bank
3
September 18, 2023
Good
3
1
November 7, 2024
(Operators)
The Shokhista
Noila
Lida
Elena
Shakhnoza
Maftun
(Cashiers)
Zieda
Ekaterina
I am very grateful to Ipak Yoli Opera for its professionalism and high-quality work.Customer service is at a high level and there is always a smile on your face.I have been and will be a client of Ipak yoli Bank.
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1
1
November 13, 2024
It is not the first year that I have been using the services of this bank. Everything seems to be fine, but on 11/13/2024 I decided to replace the card due to its expiration date, I booked a queue number for 11:20 a day, upon arrival at the bank at 11:11 I activated the reservation, received a coupon to the operator, there was no call until 11:50, they answered at the reception that it was necessary wait. I decided to hedge my bets and took a new ticket according to the queue in real life, which eventually came up. The queue, which was booked in advance, did not appear on the scoreboard. The question is, why do I need a service that doesn't work? I just lost my time and nerves.
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1
1
September 19, 2024
There are a lot of customers, a queue of 30-40 minutes is the norm here, even on weekdays. Parking for only a dozen cars, along the road there is also a car occupied by bank employees. Otherwise, the bank is excellent, the service is courteous, the staff is neat and clean. The cost of services is acceptable, the exchange rate is at an average level. No commission is charged for transfers using the VISA card, the deposit to VISA START is $ 10, and the annual service is free.
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2
1
August 27, 2024
Absolutely disgusting service from the staff. I'll tell you about 2 stories: 1 Decided to change the phone number linked to the cards, came to this branch, gave me a passport, the phone number was changed, but not on all cards, but only on currency cards. The sum cards from the application are gone, and in order for access to be restored, it is tedious to go to the bank again. Everything would be fine, but I live 4000 km from Tashkent.
2 I decided to open a PC for my company in Tashkent, arrived at the branch, went up to the second floor and then the "football" started. Go there, no, not there, now there. As a result, an employee was appointed who, with great reluctance, began to do at least something. They said that the account would be opened within 20 minutes, as a result, I waited 1.5 hours for some boss who had to make a decision on whether to open an account for me or not, but it turned out that she did not know at all why I was brought to her. As a result, I opened a checking account with Capital Bank in 2 hours.
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3
November 30, 2024
Kind and helpful staff, they work quite quickly, the bank itself has a lot of convenient services and profitable ones, a convenient location. Just the best
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July 15, 2024
Unexpectedly!
Super 👍👍👍
Chilanzar Branch.
I made a request for an online queue . Works 👍
I signed up for 9.20, at 9.21 I was sitting at the operator. It took 13 minutes to open the cards👍
I got it in 30 minutes !
It really works ❗️❗️❗️
Bravo 👏🏻👏🏻👏🏻
Nilufar Sadikova Sizga Katta Rahmat 🙌 🙌 🙌
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2
August 11, 2024
The location is not very convenient. Driving off the bridge, a bunch of parked cars along the road. Due to the fact that the parking lot is very small for such a large bank. What creates discomfort and discourages the desire to go there
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December 20, 2024
7 months ago:
Some kind of strange appeal to customers. Some sarcasm and mockery. It's okay to ask, but they make it clear that you don't have the right to ask, clarify, and be sure. How can an active account be closed within a month??? I mean, haven't used it for a long time???
And yes, my opinion has not changed.
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November 5, 2024
Support is not working. I wanted to open a deposit, the money was stuck in my wallet. The third week and the deposit is not opened and the money is not returned, allegedly the issue is being resolved. What to decide, I'm not asking for a loan, return my money. At least file a lawsuit
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1
1
October 19, 2024
As for the service, that's all right. Electronic queue, convenient waiting room. There are many different ATMs. But parking is a complete disaster.
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November 30, 2024
I went to the bank. I asked what the credit insert is? 26.7% answered, named the amount of need and asked me to print, they calculated 28% for me. 26.7% brazenly did not recognize it. According to this, I rate it at 2.
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August 17, 2024
You should not come by car, there is no Parking place, and if you get into rush hour traffic jams you cannot avoid, it is better to use public transport.!
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September 1, 2024
The responsive staff is always ready to help! However, ATMs on the street have often failed for many years!
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1
June 11, 2024
An excellent bank, very high-quality services are provided, and the best application, for all banks, you will not stop at the parking lot
😏
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1
1
August 15, 2024
A terrible bank. The staff grooms back and forth and solve their cases without waiting in line, delaying customers. Of the 8 exchange offices, only 3 are working. Everyone climbs without waiting in line
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3
1
April 4, 2024
I applied to the Mirzo-Ulugbek branch of the bank with a request for a certificate, wrote applications, but because of an employee of the bank, my application with the signature of the manager was not transferred to the executors. They said to get it in a week. What a relationship to customers. Other banks will provide such a certificate in 30 minutes. In the branches of this branch, the staff of the cash register themselves do not observe the electronic order, do not treat politely.
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5
December 14, 2024
The opening hours are inconvenient. There is practically no one at lunchtime. Decisions are made illogically. The compliment is opaque
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1
October 11, 2024
The service is very professional. Sometimes it takes a long time to wait
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1
February 14, 2024
The branch has undergone repairs. It has become much more comfortable to wait in line for hours, because there are staff who accept only acquaintances despite the electronic queue. There was no lunch yet, but two operators are going about their business, the numbers in the queue are 100-110, and they have 280+ on the scoreboard. Two windows are generally empty.
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5
1
August 25, 2023
Disgusting. A large amount of money was withdrawn from the card without my knowledge and without any of my actions, it simply disappeared. The bank patted their eyes, gave them a piece of paper with the transaction history (the only place where this transfer is visible is nowhere else, not in any application), said they couldn't do anything and needed to go to the police department. They completely relieved themselves of all responsibility, although the protection of funds in the bank's accounts is obviously the bank's responsibility. During the trial, the staff actually accused me of everything, including negligent use of the card and fraud with cryptocurrency ("well, you know, maybe you did something yourself and the money went away, well, it can happen to everyone, but we have good protection, it's not us"). The money was lost, the bank got out of the way.
By the way, they only started moving after the publication of a post with the situation on Instagram, when there was a threat that a lot of people would find out about it.
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14
1
August 29, 2024
The service is fast! The cards were reissued promptly!
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March 26, 2024
The attentive staff will always tell you a short way to solve any issues in the bank, special thanks to Gulnar, Dilshod and Muyassar
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2
1
December 6, 2024
Let them think about the bank's users too! Inconvenient parking, after which you get a fine for the sign 3.17
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1
July 7, 2023
Today, on 07/23/2023, in the Navoi branch of Ipak Yuli Bank, I was refused a money transfer for the Golden Crown, because according to the internal position of the bank, I have to fill out a questionnaire, and then the Bank will send my questionnaire to the head office in Tashkent, and after a WEEK!. if they allow it, they will give me my money transfer! The questionnaire is Appendix No. 1 to the Regulation on the Procedure for Opening, Maintaining and Closing bank accounts of non-resident individuals in national and Foreign currencies in the AICB Ipak Yuli. I am not going to open, maintain and close accounts in this bank! I just needed my $300 transfer to pay for the delayed flights!!!! I provided: The transfer number for the "Golden Crown", a foreign passport of a citizen of the Russian Federation, a registration form at the place of residence here in Navoi, with a barcode on the form with all my data! But to me, the deputy governor of the Bank, Aziz Asadovich (as he introduced himself), said that in order to issue me a money transfer, I must have Uzbek citizenship, or the Bank must open a settlement and deposit account for me! why??? I don't want to open, lead, or close anything! In response to my demand to show the position on the basis of which the Bank cannot issue me an instant money transfer, I was provided with this document: The transfer was not issued to me! Please tell me: is this just the unprofessionalism of ordinary employees and Top managers of the Bank, or is it the usual discrimination against non-residents? Tired of proving it, I just went to another bank and within 10 minutes, I received my long-suffering money transfer. And in the branch of the Ipak Yuli bank, there are narrow-minded bureaucrats who do not even understand their own scribblings! Complete illiteracy, slowness and discrimination! Shame on such a Bank! I do not advise anyone to contact such an unreliable Bank!
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12
4
February 5, 2023
Operational service. Excellent customer service. Highly qualified staff. The most modern ATMs. All types of loans. Convenient location along the road. Modern interior.
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4
6
August 14, 2023
I don't know how it is in the branches, but in the main office, the service of legal entities is bad! the employee calmly communicates on the phone when the client is sitting waiting, gets up and goes about his business, works slowly, not wanting to, as if the po does not satisfy :(if I had known that they would relate to operations for servicing the bank account of legal entities. to clients like this, I will soon close the Second-hand ipak of Julia, I will open it in another bank
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10
November 12, 2024
The service is excellent, but the queue is huge and the number of staff is clearly not enough
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2
July 15, 2024
I guess I'm a man of the past. I don't feel confident in banks because I don't understand the whole algorithm of what is happening. To transfer money, you need to sit out one queue. Then go to the cashier, then come back again. New is not bad in general. Thanks to the girl from the bank - she tried to explain everything.
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June 20, 2023
I applied to the bank to open an Uzcard card. At the sight of a non-resident's passport, employees immediately offer to fill out a questionnaire to check the Security Service and require documents on sources of income. The employee's behavior shows his desire to complete the service as soon as possible. After filling out the questionnaire and providing all the documents, a natural refusal came without explanation (I read the reviews, all non-residents are refused, although they deny it) In my understanding, this is a violation of my rights. A sad example of doing business in Uzbekistan. At the same time, he made a large payment for a car in another branch of the same bank. With a creak, but the funds were accepted. And this is double standards. Avoid it! Now I am a client of Capital Bank and I am happy with everything.
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10
3
May 31, 2024
A very ugly relationship! How many times do I call the call center, you wait for 20 minutes and then they throw you away. Why can't you just answer normal. Or ticks your favor....
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3
1
December 30, 2024
If you want to receive notifications in the application that the bank's operating day is closed for the whole day on December 29, 30, and generally at night - in the morning, then this is where you are. You will get high from the lack of money during the holidays. And in general, the support service will say try again later so that their shift ends, and this was already your problem.
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August 2, 2024
A great bank. We have been using it for 15 years. The service is excellent.
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September 12, 2023
Unlike the Chilanzar branch, this one is just super. Very fast customer service. I quickly solved all the cases. The staff is polite.
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3
2
December 11, 2024
A great bank, but the queue is long, you need to wait at least 30-40min
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1
November 2, 2023
I will correct the review. There used to be an innovation bank. Now they have returned to the Stone Age. The electronic queue has been removed and now all customers are on a first-come, first-served basis. It took me half a day to replenish my card. Horror
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1
February 23, 2023
The service leaves much to be desired (however, as in all banks in Uzbekistan). There are no chairs at the windows where you are served, and the staff is behind the glass, it is not convenient. And in general, do you think it's normal that when you receive a card, you are asked to come up with and voice a PIN code, and everyone standing nearby hears it?
To withdraw money from a euro account to a narrowcard, you need to do a bunch of stupid actions (I did not have such problems in another bank, I immediately withdrew them).
It logs out too quickly in your personal account on the site, and you have to enter the SMS code every time you log in from your computer. And every time after logging in from the same computer, I receive an SMS that the login to a new device has been recorded.
And the chat support is useless and illiterate, they cannot solve an elementary problem, they respond once every half hour.
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11
June 3, 2023
A truly banking interior, a spacious area for corporate clients, but serious work needs to be done on the level of service, in particular on the attitude of corporate department employees to direct calls to internal numbers! In general, the work of the call center needs to be strengthened and developed
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1
July 7, 2023
It used to be an innovative bank with good service. Now the only good thing is the air conditioning in the waiting area. On any issue, you need to kill an hour and a half of time. Just sit and wait in line. To watch the numbers during the movement of which there is no logic.
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2
1
July 4, 2023
A large bank branch, competent friendly staff, the room is cool, air conditioners are working, there is an electronic queue, there are enough places to wait.
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3
2
November 22, 2023
Poor customer service, I had to wait two hours, without increasing my queue. And the service system, in general, is carried out in a chaotic manner... If there is an opportunity to choose an alternative, then it will be many times better.
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5
2
March 18, 2023
I'll say it in three words
The Best Bank!
1. The application is top, the best and always plows 😘
2. Service in Banks the level of respect
3. ATMs all over the city (it happens that it does not change the money and does not replenish) rarely
For these 3 important qualities for physicists,
Thank you 😘
Spread your sails and sail the waves of success
Yes , and the Ambassador is top 😁🙏🏽
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5
2
August 2, 2024
It's terrible, a huge building, a lot of employees and customers, and the condors don't work!
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1
2
October 20, 2023
The staff is polite, trying to help. The pot is weak. But.. Russians are spoiled by the banking product. I hope this is a matter of time and there will also be modern equipment
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2