Good evening! We are very grateful to the girls who worked in the laboratory at 30 Briketa St. on 04/28/2025. They are very responsive, humane and just professionals in their field. Thank you very much for your understanding, high qualifications and for being in your place in life.
The terrible and low-quality organization of the maintenance process itself in this laboratory. We set up an electronic queue, which the administrator could not adhere to, we took a ticket for the delivery of UAC to a child under 5 years old without waiting in line, and instead of us, a man was served using our ticket number, and when they came up with our ticket, the administrator could not understand for a long time who should be served due to confusion in the queue. Then, in general, a complete mess began: instead of our queue, people who were registered after us began to enter the treatment room, my question was answered after 5 minutes when we would go with a small child. We sit and wait for 5 minutes, 10 minutes, 15 minutes, 20 minutes... the flow of people who are registered after us goes and goes to take tests in the treatment room, and we sit. As a result, someone was called and we finally handed over the UAC to a small child in this laboratory. There are no complaints about the staff themselves in the treatment room for the performance of their duties, the nurse who came did everything quickly and efficiently, the child was given a lot of gifts, for which special thanks (!!!), but the customer service process itself is deeply disappointing due to disorganization, long waiting and what a mess.
But the result of the UAC came to us very, very quickly ... we received the result of the analysis within 1.5 hours !!!
No laboratory has sent us the result of the UAC tests so quickly and promptly, for which we thank them again!!!