I strongly do NOT recommend it! The online store itself is not bad, there is a fairly minimal description, for some items the prices are lower. But everything is completely negated by the human factor.
Further along the points:
1. The product (order No. 60954) is not reserved, after ordering on the website, the manager (Victoria) called back and said that all the goods are in stock, and upon receipt of the parcel it turns out that one product is already missing - other managers sold it after my order. There was no call or SMS about the order change.
2. As already mentioned below, the shipment takes a very long time, in my case a week. Although the New Post Office said that it was delivered in one day. So, if someone needs it quickly, look for other options.
3. The delivery note was not put on, who has a lot of goods in the order, take a list with you in advance to check the availability of goods, suddenly some have already been sold.
4. They do not admit their mistakes and do not want to correct them. I had to call and figure it out for several days. At the same time, I heard in response (manager Slavik): "We're figuring it out, you'll get a call back in 5 minutes."
5. They may dump customers who are too insistently interested in their paid order. Easily verified by calling from another number
I can't recommend it. Despite the fact that the online store itself is quite convenient and with a good choice, the service leaves much to be desired. As already mentioned in another review, I also made an advance payment of a meager 64 UAH. + 2 UAH. transfer fees, because the store cannot accept more than 100 UAH to the Private account and the client cannot pay the entire amount at once. They do not ship without prepayment. But that's okay. It has already been 2 days, the status of the order has not changed after payment, everything is also "accepted". I decided to call back myself. They just lied to me that they were going to send it on the same day, on Thursday, but they would tell me the invoice number only on Friday evening, because the invoices were delivered to them the next day (this is despite the fact that New Mail has been processing everything online for years and the invoice numbers are assigned instantly). Well, OK, it's already Friday evening, it's clear that no one sent anything on Thursday and no one sent me anything. Here is such a service.
What can I say? It is not enough to make a technically good store, it is important to establish a normal service, not to be petty and not to consider customers as idiots. I don't recommend it yet. I needed a tool this week. Not fate.
For a product worth 554 UAH, an advance payment of 54 UAH is required. You need to drop everything and go to the bank to pay.Because of these unfortunate 54 UAH. create so many problems for the buyer.Let me buy it myself, and I'll take the goods elsewhere!!!
The best store is a year old, don't think about buying from them!!! For two reasons, I was deceived by the door of the lies, the goods were not sent, the pennies were not turned around, writing a statement before the end, so I was afraid of the news.
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Anonymous review
February 4, 2016
I do not recommend it! I made an order (29567) for a soldering station and a bunch of small things. Did not call back, did not unsubscribe to the email. I called back myself after 10 days, looked at the order, promised to dial in five minutes... It's been two days now...
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Anonymous review
April 20, 2017
I've been waiting for a call from them for 3 hours.
I chose a product on the website and silence.
I went online and here the reviews are all NEGATIVE.
I won't buy it.
I recommend it! I bought a set of tools for a gift, I received the goods in 2 days after the order was issued. The gift turned out to be wonderful. I'm sorry