Infobus.by
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Maskowskaja
2.81 km
Paligrafichnaja
206 m
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22 reviews
November 26, 2024
The site is disgusting. Choose other services better. I booked a ticket for the front seat from Minsk to Mogilev, because for health reasons I cannot ride in the back. The girl sat down in my seat and said that she would not change seats because she did not want to. The driver was terribly rude, told him he didn't give a damn who was going where, I could go even standing up, he wouldn't figure it out and in general there are officially no places here, just who sat where. BUT on this service, you can choose places, which I did. As a result, the driver did not allow him to drive next to the front vision, saying that it was impossible there, but at the nearest stop he let a woman in there!!! The operators convinced me on the phone that the problems of the passengers did not concern them!!! What I insisted on and she called the carrier, convinced that the driver would transfer me at the bus stop and in general they would not call the driver now he was driving! And the driver is chatting on the phone while driving, the whole salon is yelling a chanson about women and alcohol, super. There was a stop, no one transferred me, and the driver didn't even let anyone go to the toilet, saying: Don't get out, we're leaving here now! Bottom line: I've been lying at home for 4 days with a handkerchief because my health has deteriorated, the carrier is rude on the phone and just hangs up and throws it into the block when trying to figure out what kind of driver, etc., technical support is just one word from them. No one will give you your pre-booked seat. Disgusting!
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January 9
Since the link to the Eurotrans carrier is still not working on the website of this ticket seller, although I wrote to them about it, I will leave my review of the trip here so that I no longer receive stupid unrequited emails from infobus.by where they all ask to rate this carrier, which is still a 404 link.
Eurotrans is a disgusting carrier, we were returning from St. Petersburg - it felt like we were in a reserved seat. The whole bus stank of alcohol, our fellow travelers consumed alcohol right on the bus, and also ate some kind of stuff that stank all over the bus, the driver was not going to do anything about it at all, in response to my indignation, for some reason he began to take me off without warning, which, by the way, "without consent entails a violation of the right." inviolability," they say, why am I so indignant? Are you serious about this? Rest assured, we are an international transportation company, drive quietly among the stinking alcoholics, otherwise we have the right to drop you off? Dear international company, if your route is not St. Petersburg-Nizhnezadrypansk, then there is a concept of service other than "people need to go, there are no alternatives, people will grab everything, even our stinking bus." Why do other carriers refuse to board if a person smells of alcohol or other stench? Demand should generate supply, not the overindulgence of second-rate companies like yours, where the price of tickets is getting higher and buses are getting worse, it's a pity there were no tickets from other carriers. Add at least bus classes and the appropriate quality, not luxury, but at least business, so that, even if it was more expensive, there would be something to pay for, so that people who were high on vacation in a 4+ star hotel would not feel that using your services, they traveled for 12 hours in something between a reserved seat and a drunk tank, where it stinks of chips, dirty socks, alcohol, and you also have to prove to your collective farm companions that hanging on our chairs is just because, well, I have two whole seats on me alone, it shouldn't bother me, it's not NORMAL!!! There are two of them, because oddly enough, I paid for both of them, or I could have paid for 10, it's not forbidden, but it means that there should be no other people in these places throughout the trip. And the only reason why they have a rating of 3.8 on the infobus website, and not minus infinity, is your beautiful broken link)))
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3
March 3
I express my deep indignation at the service provided by your staff on 02.26.2025 on the Minsk-Vilnius route. Departure at 20.40. Vehicle number KZN 266.
Upon boarding, I politely warned the driver that I was carrying the declared goods. In response, he threw a tantrum, started shouting and insulting me and my relatives who were escorting me in Lithuanian. During the journey, he continued to insult me and threaten to throw me off the bus. In addition, he announced over the speakerphone to the entire bus that the passenger in the 33rd place was transporting goods subject to declaration, which WAS CONFIDENTIAL INFORMATION!!! I would like to get an explanation of where and by what law is this prohibited?! At the bus stop, he started threatening and insulting me in Lithuanian again! He was yelling that I was violating some kind of instruction known only to him! No one has introduced me to any signed instructions, nothing is specified in the ticket on this issue and is not prohibited! When I asked him to tell me his last name, he started being rude and said he didn't have to introduce himself to me! Do Eurolinis drivers have their own rules, known only to them?!
According to the rules of international transportation, the interior design of bus interiors must contain technological information that is clear to passengers:
– vehicle number and name of the carrier;
– carrier's phone number;
– last name, first name and patronymic of the driver;
– the location of the first-aid kit;
– passenger travel conditions;
– entrance and exit, emergency exit;
– the telephone number of the Transport Inspection helpline.
None of this happened! In the end, he dumped me at customs at night without even warning me!
I demand an elementary apology from your company, as well as a refund of the ticket price for the poor quality of services! I will also send a letter to the transport inspectorate at the time of checking the driver's license and violating the rules of international transportation. If your drivers are unable to work with people, let them engage in other activities and not disgrace their employer and their country!
See original · Русский
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