Starting from the entrance group, the hotel is beautiful. Stylish interiors, good-quality furniture in the lobby. There is a bar with a cocktail menu, I recommend you to try homemade white wine, it is really very good. I was checked in at 9 a.m. - the room was ready. I paid 1000 rubles for early check-in. The room is on the 5th floor (we wrote to the hotel in advance, asking for a higher floor). It is spacious, with a balcony, and by the way there is a rope and clothespins on the balcony for drying wet bathing accessories. White bathrobe, slippers, nice towels. There is also a basic shower kit. A hair dryer is available. New air conditioner, works great. There is a kettle, tea bags and sugar. An ironing board and an iron are provided at the reception on each floor. The room has a safe, an ashtray. And even a fumigator . There is no water, but you can buy it in the shop to the right of the hotel entrance. And right behind it is a cafe where they make a good grill. The price includes breakfast, very homemade, the cook cooks delicious, there is a choice - eggs, pancakes, vegetables, porridge, cheesecakes, cheese/ sausage, in general, clearly more than we cook ourselves at home)) For money you can have lunch and dinner at the hotel, I did not go. I liked the pool about the hotel, very clean. There are tables and armchairs. It's a 10-minute walk to the beach, the girls at the reception tell you exactly how. It's hard to get lost - straight all the time. I liked the Uzbek cuisine cafe on the beach, they are the third in a row if you go to the right (located opposite the pedicure in aquariums). Delicious soups, pilaf and pastries. Take towels from home, the hotel only provides towels for the pool. Wi-Fi is very stable for Abkhazia! It falls off at times (in the room), but that's okay. The hotel has the opportunity to put things in the laundry. I would also like to thank Natalia, the hotel manager, for her professionalism and customer orientation. It is rare to meet a manager who keeps her finger on the pulse and helps guests in solving any issues personally. They are engaged in the hotel, it is obvious. Room cleaning is on schedule, all services are great. I will be happy to come back again!

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rozhkiny2015 Рожкины

Level 8 Local Expert

We had a family vacation (children 2 and 5 years old) in September 2024. The hotel is lovely, the rooms are clean, the air conditioning is working. They are cleaned daily and on demand! Each room has a balcony with a view of either the sea (in the distance) or the mountains (close). Soap/ shower gel /Shampoo/toothbrush/paste/ slippers/bathrobe - everything is available Breakfast is served from 07:30 to 10:00. Dinner from 17:30 to 20:00. The food is not exquisite, but delicious (I would just like it to be more diverse). There is a 24-hour bar. Alcohol is not expensive (beer 100, sparkling 350) The pool is clean, but deep (children cannot swim alone), there are sun beds and droplets. Pool towels are provided separately. There are tables and armchairs next to the pool, a playground (a house, slides, a swing - children will be fascinated). There is also an air hockey and table football. There is also a computer with games for gamers) The hotel has a children's room from 10 to 19 (with an animator, a lot of toys and games !!!) All the staff are very kind, welcoming, responsive♥️ The only disadvantage (for us) is that it takes about 15 minutes to get to the sea with a stroller. Without a stroller - 7. About a kilometer. There are plenty of sun beds and umbrellas. The sea is clean, the pebble beach. - The hotel is located in a residential area. - 10-15 minutes away (on foot) is the Gagra market, shopping malls, canteens/cafes. - About 25-30 minutes (on foot) there is a gorgeous promenade with attractions for children, lots of cafes and restaurants. Ferris wheel, mini colonnade😀 - 10-15 minutes (by taxi, 500₽) to staraya Gagra. Excursions can be purchased near the hotel. We ordered a transfer to the hotel right away - very expensive (6tr). It was not without rotovirus, but this is not the fault of the hotel, but of the location as a whole! Bottom line: Empire is a chic hotel, convenient for holidays with children, but far from the sea (I repeat - for us!!!!) to some, this km will seem fast)

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Дмитрий Волков

Level 6 Local Expert

We stayed at this hotel with a family (2 adults and 2 children) from September 4 to September 10, 2024. To be honest, we are delighted with this hotel!!!!! The hotel is new, clean, shiny, not a single speck of dust. There is a private swimming pool nearby, 180 cm deep. We booked a large single family room for 4 people. The room is beautiful, about 20 sq.m. for adults, a large bed of 2 by 2 meters, for children, a large folding sofa – 2 children aged 9 and 12 years old could fit freely. The room has everything you need for a comfortable stay, air conditioning, Wi-Fi, TV, mini fridge. Room cleaning from the 2nd day, our girls cleaned every day, although we did not ask so often, we lived on the 2nd floor, it is very convenient not to wait for the elevator. The hotel has 2 large modern elevators. Meals were chosen according to the breakfast + dinner system. The cuisine is excellent, I will not say that it is the ruins of the Turkish buffet. But there is an excellent choice of dishes, there is always meat – chicken, pork, shish kebab, several types of cereals, fruits, dried fruits, breakfast cereals and vegetables. Delicious salmon steaks were cooked for dinner (very tasty). A great buffet, no one will go hungry, that's for sure. It is forbidden to take food with you from the dining room. Tip – be sure to take a fumigator with you - at night if you lie down with the balcony door open, mosquitoes will devour everything. The reception has excellent staff who will always help you solve any issue. Dinara – thank you for your smile))). There is a 24–hour bar in the hotel itself - there is something to try and drink, lemonade and ice cream for children. Card payment - no problem!!! In general, book safely, you will never miss it. You can book on the hotel's website, or make a call and the details will be sent to you, it turns out much cheaper than through a tour operator.

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