Imperial Palace
435 reviews
June 18
We have stayed here several times and the location is very central within Minsk, and the staff exceptionally helpful and friendly. I would recommend it to anyone and will continue to return.
October 3
Previously, the hotel was much better! I chose this hotel because of the interior, the beautiful veranda, the excellent location and the high-quality service. Now, everything is different with the service. I booked the hotel for the weekend in advance (27.09 to 29.09). Due to family circumstances, my husband could not come with me and I contacted the hotel IN ADVANCE with a request to reschedule my booking dates for the next weekend. To which I heard utter nonsense! The reception specialist began to claim that she had discussed this situation with the hotel's sales department, where they refused my request. But when I asked for the reason for the refusal, the answer was that it was a confidential secret! That's it. I think this is not a service and just plain ugly towards a customer who has been staying at this hotel for several times.
In the end, we went so as not to lose money. There is a nice smiling girl at the reception, the rooms are clean. There is no staff to help with heavy suitcases. Breakfasts are as usual as possible. I was terribly hungry and after the accommodation I ran to the restaurant at the Catch Hotel. They refused to serve me there, saying that they had a banquet and they didn't have time to prepare a salad for me. It's also a big joint... not in favor of the service. In general, by some miracle I managed to place an order in the room in a couple of hours. I waited for my salad and bruschetta for almost two hours. All this time, I called the restaurant and clarified the information on my order, to which they told me every time, "I'll call you back." I believe that if a restaurant does not have time for hotel guests, it somehow needs to be warned in advance, or in general, not to cooperate with the hotel. Pros: the waiter girl who brought the food to the room is very nice and pleasant, the food is incredibly delicious, the alcohol is on top.
If it wasn't for the restaurant's food and pleasant waiters, I would have given the hotel 3 stars.
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July 8
Great hotel. Wonderful friendly girls at the reception! The four of us had a rest with the children, we booked a suite. Everything is clean and beautiful.
A large room
Clean bathroom, no hint of black mold anywhere, as in most hotels.
The sofas for the children were laid out and shot in advance (special thanks for that)
Hygiene kits for four, although many hotels do not provide them for small children!
The room itself is clean and beautiful, comfortable, everything is thought out, a large TV and air conditioning are not overhead (which allows you to create an optimal temperature and not freeze children)
The price is generally excellent for such a service.
I can safely recommend it!
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July 27
Nice hotel in the center of Minsk. Clean, beautiful, air conditioning, TV, decent bed and bathroom. knot. There is a parking lot and its own restaurant. For a buffet breakfast - 900 Russian rubles per person. The restaurant has a digital Internet menu. Everything can be paid with a Mir card. It is a pity that the hotel does not have a normal refrigerator (there is nowhere to put perishable food and cool beer). The staff is good. You need to get used to the electromagnetic lock in the room. All the electrics in the room work if the key card is inserted into a special "socket" located to the right of the entrance.
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August 27
Excellent hotel in the center, only positive emotions from staying in it,spacious room,clean around,polite staff,towels,bathrobes,cosmetics, water,kettle,tea and coffee,slippers,things can be left after check-out at the reception, Happy birthday with a large plate of fruit,It was very pleasant and obligatory to come back
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August 19
We liked the hotel very much, we can say a chic hotel. They are cleaned well, water, tea, coffee are all there, they report every day, shampoo, gel, dental supplies are also new every day, bathrobes, slippers are available. The bed is comfortable, the pillows are wonderful, you can't hear the neighbors, this is a rarity for hotels. Breakfasts for 4, the assortment is not enough, of course, in other hotels we have seen much better. The advantage of the hotel is that it is in the center of Minsk, cleanliness and beauty. But it's a little expensive, I think. If there was such a price with breakfast, there would be no price for it, I would recommend it to everyone. The staff was polite, the documents were ready for departure.
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July 11
A nice hotel with pleasant staff.
There is a restaurant, a bar, karaoke and a hookah bar on site. We lived on the 3rd floor and it was not noisy. The room was cleaned daily, everything you need is inside, the only thing is that the toiletries are not of high quality. There is a mini bar with everything you need, but for an additional fee. There is free parking. 900 meters to the city center. There is a very tasty Italian cafe la scala nearby
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November 4
A wonderful hotel! There were 3 days. Two adults and a 10-year-old child. The family room is on the 3rd floor.
Check-in is fast
Accept the WORLD card
The beds are comfortable
Everything works
The air conditioner can be turned on for both cooling and heating
Tea and coffee are available in the room - in the evening after long walks - that's the thing!
They clean it every day.
The only drawback is that the hot water in the faucet and shower becomes hot only after 4 minutes.
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August 15
Located in the center, walking distance to all the sights and main streets. The room has everything: bathrobes, washing and shower facilities, kettle, bar. Breakfast is 30 rubles. quite hearty, there are eggs, sausages, pancakes with ham and cheese, cheesecakes, delicious cereals, cereals, fruits and vegetables. The room was standard, the windows do not open, the air conditioner is working. The room is cleaned and water and tea bags are added every day.
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July 4
Nice hotel, I liked it. Friendly and interested in the comfort of the guest, the respesn, comfortable room. Karaoke noise is only in the evenings from Friday to Saturday - I was lucky, except for the traffic noise it was quiet in my days. You can't hear the road with the windows closed (the air conditioner is high-quality and quiet, but even in the heat you can do without it). The room has everything you need, it's cozy. The beds are moderately soft (although my back is sensitive). Breakfast is not cheap (900 rubles), but again everything is there, including omelets, pancakes, porridge, cheesecakes, sliced and a selection of fruits, and if there is in a decent place, then breakfast will be about the same amount.
Getting from the metro and back is a bit "up and down", but with hand luggage it is quite possible (10 minutes on foot at a brisk pace). With a large suitcase, it's better to take a taxi - a taxi is very budget-friendly, even if Yandex.
If you have mobility problems, please let us know when booking - some rooms require you to walk about 10 steps from the elevator. I recommend it!
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October 9
Everything was perfect , and even the breakfast , everything was beautiful , clean , comfortable . We often stop where, but it was a surprise, top! I would like to come back again. Everything in this hotel is thought out to the smallest detail and with taste. There is also a pestle and karaoke nearby, the center is close in total 10 out of 10
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October 14
Very mixed impressions of this hotel. The restaurant on the ground floor is probably very popular in Minsk, as there were a lot of people in the evening. There is a strip bar on the fifth floor. As they say, entertainment for every taste. The downside of all these wonderful things is that the music is playing very loudly. But since we were very tired, this did not prevent us from falling asleep even under the conditional 'tic-tac'. As for the hotel itself, the interior, of course, speaks for itself from the name. Gold, candelabra, carpet, furniture a la from the palace. For some reason, on our 4th floor, the light turned on at the request of higher powers, the door had to be closed and opened, highlighting the lock with the phone. The room is clean, tidy, royally, slippers, bathrobes, floor-to-ceiling Windows. There is a large bathroom, but the minus is a leaky shower stall. After the shower, there was a good-sized puddle. Somehow, for a palace, perhaps, this is not very royal. There is tea and coffee in the room. A refrigerator with a mini-bar. Perhaps I will note the location of the hotel. Very convenient location to all the attractions. In general, everything seems to be fine, but there are small disadvantages, I don't think we would come back here again
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November 12
Great hotel, spent a couple of days here. The ideal location in the center, parking, a good restaurant, especially liked the signature desserts. The prices are average. The rooms are clean and comfortable. Breakfasts were paid separately, in my opinion it was a bit expensive.
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July 19
Meets all the requirements of travelers, the city center is practically accessible on foot, almost to many attractions and pestles.cozy and clean, the hotel has a good bar, hookah karaoke, live music,WiFi,water
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October 22
The hotel is gorgeous. The staff is helpful. The rooms are clean, they have everything you need, very beautiful and comfortable. The perfect place for a romantic trip. We received a good discount on day-to-day bookings.
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August 1
The number of rave reviews, the stable top five on Yandex and the positioning of the hotel as a five-star hotel is surprising. A very average hotel. Among the advantages: the location and good room cleaning. The photos on the site are much more vivid than in reality. There is no mention of "Expensive-rich" (and this is not a plus of the hotel). The design of the restaurant is vulgar. Cosmetics include shampoo, gel, toothbrushes. The deluxe room smelled of tobacco and sewage on the first day. An insect was crawling on the floor. There's a hole in the carpet. The breakfasts are delicious, but cold. The coffee is delicious. There is no desire to return at all.
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November 12
A very pleasant, beautiful place. Clean rooms!Everything is nearby in the very center!!!A good restaurant! The girl at the reception I want to mention separately is just a smart girl, always ready to help, a wonderful employee!!!!!
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September 22
A pleasant hotel. A good bed, my back didn't hurt. There is parking for cars, which is important. You can arrange a good breakfast for yourself, the choice of dishes is decent. The coffee machine is not bad. Espresso came in.
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November 6
A good room, we lived in 601 Deluxe for two days, it's a little inconvenient to climb a floor and a half with a suitcase, but it's quite decent. Very friendly staff! The hotel is very clean, a little out of my taste renovation is a new model, for Astoria, though the former is wrong. But I won't quibble. Conveniently located, bathrobes, slippers, safe, mini bar, everything is there.
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November 12
Thank you very much to the hotel staff for the warm welcome, for the care and attention, for the cleanliness and order! I liked everything, from the location, to the sweets in a vase, which our baby constantly ate. Very friendly and smiling people work at this hotel. Thanks!!!
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September 2
Stayed for 2 nights in a regular room. The rooms are clean and cozy, everything is there (including bathrobes), the service is good, there is a spa and a restaurant in the building. The staff is working on 5. I recommend it!
I'll stop again.
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November 15
The hotel is good. Everything meets expectations. The most convenient location for tourists. Everything is FINE, but the mattress was very soft for my Wife and me :), like a feather bed, it failed, and in the morning the muscles complain. But we found a way - to lie across :)
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June 13
The competence of the staff does not correspond to a 5-star hotel, with a maximum of 3 stars.
My review will be 100% negative.
I arranged for my parents to spend 2 nights at this hotel on the day of my mother's anniversary. And for the evening of her birthday, I had booked a table in the hotel restaurant in advance.
But when the parents came, they were told that the hall where they had a reserved table was closed, they were transferred to another hall. The hotel did not even check whether everything was in order with the armor of the guest table. If they only had that room, I would not have made a reservation there, because the hall was stylistically not the kind of evening I wanted to organize for my parents. And how could you even close the hall if you have a table reserved in it? Yes, it's easier for waiters when there are few people and everything is in one room, but this should not affect the visitors. After all, we have chosen a specific hall.
The other room was stuffy, all the windows were closed, and the restaurant menu can only be viewed from the phone on the hotel's website.... What an absurdity, a person should read the menu on the phone, instead of the waiter handing the classic menu to the guests as befits a good restaurant. What if I'm resting and left my phone in the room?
My parents couldn't go to the website and get acquainted with the menu, they were my age, my mother turned 65 that day, the waiter knew that they had a problem with this, but he just left and the staff began to go about their business. It was Wednesday, there was not even a full landing in the restaurant, but due to the incompetence of the staff, the parents simply gave up. The restaurant staff clearly considered that older people, what to take from them, have nothing to spend their time on them. They waited, felt terrible and uncomfortable in such an atmosphere. It was with this feeling that the parents left. Mom said they were leaving, to which they were answered,,well, sorry,,. They moved to the nearest restaurant, the party was ruined.
I am shocked that the staff behaved like this. I had planned this gift for my mother for 3 months, their vacation, dinner, the hotel knew that my mother's birthday was, because it was possible to spend 5 minutes and control everything to the end. But instead of a quiet dinner in a cozy atmosphere, my parents were made to feel superfluous and out of place.
The hotel, for its part, apologized (after I contacted them and was outraged by what was happening), but the fact remains that the birthday was completely ruined.
I live in Europe and have been to many hotels, and even 3 stars would not allow themselves to be treated like this, but here a 5-star hotel behaved like a hostel. They say we checked you in, here are the room keys, and then don't expect any 24/7 guest support, even though we are a top-rated hotel. Then you're on your own.
Definitely, to the questions of friends, where to stay in Minsk, I will answer that only not in this hotel.
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May 4
Nice hotel! Very convenient location, all the sights can be reached on foot. I'm not very picky, clean/nice/cozy. There is everything you need. Here the front door would be stronger, otherwise you can hear people coming back from walks at night, all the talking and moving.
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June 5
They were in June 2024. If you are planning a trip with children, keep in mind that the hotel has a strip club instead of a nightclub on the 5th floor. These were an unpleasant surprise for us (we lived on the 4th) The family room was cozy, BUT - for a child, a folding chair folded under it. The safe was buggy, the front door opened electronically the first time. The breakfasts are meager. There is no milk, and the choice of dishes for such a hotel is too small. We had breakfast 3 times, and there were always almost empty plates with snacks. It was especially unpleasant that there were night parties in the same restaurant, after which the tables and under them were not cleaned.
The staff is friendly and passive. If you can tell us something about the excursions, then we are not local. And everything is great for the services.
The restaurant at the hotel - the cuisine is good.
Own parking, well done.
Accessibility to tourist pedestrian areas is 15-20 minutes walk, very convenient.
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October 18
I am currently staying in this hotel.
Everything would be fine and I planned to write a positive review ...
I'll start with a positive one:
1. When booking, the staff promptly answered my questions.
2. The interior corresponds to the stated (modern, clean rooms).
3. The check-in was promptly completed, we arrived at ~20.00.
4. Acceptable breakfasts. Payment At the reception is 30 Belarusian rubles (payment the day before). In the morning, the payment is already in the restaurant itself 35 b.r. in terms of rubles, taking into account the conversion of 1101.45 rubles per person.
About the unpleasant...
we were settled between the 2nd and 3rd floor (room 203). I asked why on a low floor, because in the description it was written that the rooms of our category are located on higher floors and the location is important to me.
THE MOST TERRIBLE THING!!! Our room was audibly as if the bed was located in the center of the karaoke club, which is located downstairs.
Will I come to this hotel OR NOT!
Will I recommend him or NOT!
P. S. There are no complaints about the staff. Friendly and welcoming.
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May 12
Although the hotel is positioned as a five-star hotel, it does not reach five stars. It looks very beautiful, it is really located in the center of Minsk and it takes 7-10 minutes to walk to the sights. But as it often happens, the subjective factor spoils the impression. We were in a car and almost every time we drove up to the parking lot or were preparing to leave the parking lot, the barrier did not rise, my wife had to go to the hotel and it turned out that the guard had gone somewhere. The second unpleasant moment was the leak of the shower stall, and although we immediately said so, nothing was fixed. Of course, I understand that this is possible and cannot be fixed when people live in the room, but such moments must be monitored and not to rent such a room. And another feature of this hotel, despite the fact that we had a de-suite room, there was no safe in the room. It turns out that when booking, you need to specify that you need a room with a safe. Therefore, in our opinion, it is five stars.
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October 26
The place where the hotel is located is magical. We were not very lucky with the season, because the heating had not yet been turned on, it was not comfortable enough and the wind blew strongly from the loosely adjacent windows. In all other respects, we liked the hotel. Clean, cozy and very polite staff. I recommend it!!!
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September 30
Traces of former luxury are visible)))
In general, the hotel is worth the money. Polite staff, delicious cuisine.
There is a question about the layout of the rooms - the bathroom is the same size as the room itself,
There are no complaints about room cleaning.
I really liked the hard mattress - I thought about buying the same for myself, I sleep very well.
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May 12
I stayed at the hotel from 5 to 8 May, the hotel is excellent, the room is clean, cozy, comfortable temperature, everything you need in the room is there. Nice girls meet, provide all the necessary information. I will be very happy to book this hotel on my next visit₽
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August 18
Nice hotel!The main thing is the excellent location of the hotel in the city center, the room is clean and cozy.One disadvantage is that the spouse had a birthday on the day of arrival, and the hotel did not congratulate him, as is customary in other hotels.
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March 14
The rooms are beautiful, comfortable, and clean. The sound insulation is good (there is a restaurant and karaoke downstairs). The staff is friendly and attentive. The location is excellent - there are many attractions within walking distance. The food is average, alcoholic cocktails are not topped up with alcohol(((
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August 3
The windows of our room overlooked the roadway, where even at night the cars of the local "golden" youth roar. So only the air conditioner. To wait for warm water, you need to drain for at least 10 minutes. They did not get hot water. There is one socket on each side of the bed. In the evening, we had a choice: charge the phone or turn on the bedside lamp. Towels with a yellowish tinge, especially bath towels. It says in the bathroom that they spend too much water on washing towels. At check-out, they carefully checked whether I had taken anything in the mini-bar or towels to my home. It's funny! Now the mini-bar is free in hotels, as a compliment for choosing this particular hotel. The location of the hotel is good, but I don't think I'll choose this one next time.
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April 29
Excellent room stock. Nicely. Richly. Clear. Polite staff. Very comfortable beds. Good location relative to the center.
If you take breakfast, do not delay until the end of breakfast.
I recommend.
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May 3
A great hotel with a very convenient location. Clean, modern, very friendly staff. Breakfast was not taken - there are many cafes / restaurants nearby. I really liked the hotel, as well as Belarus in general.
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May 2
If you are not confused by the presence of gold and glitter in all the details, you will like the hotel. I was a little confused by this amount, it was too pretentious ... overall it was clean, the staff was polite. The center is a 10-minute walk away, there is a small casino in front of the hotel, parking is very small, and it is paid along the roads. On the ground floor there is karaoke, with the window open, you can hear people making noise under the windows (the one who did not walk inside). The breakfasts are small, although delicious, I think that 30 Belarusian rubles is expensive for such a large number of dishes. Especially for children who don't really eat anything.
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October 25
The design is for an "amateur" of course, but the location is beautiful, clean. And a delicious catch restaurant. I especially recommend their signature dessert in the restaurant - it's a delight!
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June 28
Among the advantages: location, cleanliness in the room, staff. Of the cons: there were problems with the extra seat (the chair was broken), they put me in a single room with a terrible smell for one night (room 210), it was impossible to sleep)) the next day, the chair was changed. (that is, the issues are solvable).the cards from the room do not work well. Sometimes you stand for 5 minutes and try to get into the room. No spa per se (on-call massage therapist, no pool). I would probably choose a different hotel next time. Mixed impressions at the stated cost. 50 tr for 3 people for 4 nights without breakfast
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May 10, 2023
В целом отель понравился. Прекрасное месторасположение рядом с центром города.
У нас номер был небольшой,но чистый. Есть вопросы по эргономике расстановки мебели (почему-то при входе нет крючков для верхней одежды, а шкаф только в глубине номера рядом с кроватью,в в ванной туалетная бумага висит не сбоку,а за спиной,что создаёт определенные неудобства), но это если уж совсем придираться. В номере протекал душ, дверь в душевую неплотно закрывалась и вода растекалась по полу помещения-это минус. Шампунь,который от отеля, совсем не мылится.
Завтраки не богаты (омлет,глазунья,сосиски,сырники,блинчики с ветчиной и сыром,каша,хлопья,фрукты,десерты,свежие овощи,сыр и колбаса и в общем-то всё),но мы для себя нашли то,что нам понравилось. Нам главное было,что наша привереда с удовольствием ела сырники и кашу.
Можно покушать в обед и ужин в ресторане отеля на первом этаже, вполне вкусно и недорого.
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March 11
Convenient location. The rooms are clean, spacious and cozy. Breakfast buffet for 900 rubles, there is a choice, but not as in Azimuth). Delicious. Among the advantages are 3 restaurant halls of different orientation and discounts on accommodation on the day of check-in
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September 26, 2023
We constantly stay at this hotel. The price-quality ratio is optimal. Very convenient location, there are many shops and cafes around. To the railway / car stations there is 1 metro stop, for whom it is relevant, 2 stations are a 5-minute walk away. The breakfasts are quite varied and delicious, everything is fresh. There were no complaints about cleaning. The staff is very friendly. The only disadvantage is if you stay on weekends and the room overlooks the road, karaoke music can be heard on the lower floors, so when booking in advance, we ask for a quieter room.
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October 21
We came to Minsk for a few days and stayed at this hotel, when booking on the website I also received a discount in honor of others)) the hotel is very cozy, beautiful, clean, the breakfasts are not bad. Delicious cocktails at the bar)
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June 9
The hotel is great! There is a bed, a mattress and there are 2 beds for a child. One big disadvantage is that there is a karaoke bar downstairs and if the windows overlook the bar, then you will not sleep to a lullaby.
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July 7
Not a single minus was found during the stay, clean and pleasant rooms, the staff is sensitive, the bed is hard, which personally pleased me very much.
The room had everything you needed.
I wish the hotel not to drop the bar, thank you for the wonderful hospitality
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October 1, 2023
We didn't regret for a second that we chose this hotel! Very clean rooms! Very polite and helpful staff! My husband had a doctor - we were given a 30% discount for the entire stay in honor of this! And in the DR itself they brought a compliment-congratulations from the hotel, a fruit plate and not any kind, but with a rich set of fruits and berries! Also, I want to note separately how the girls from the reception smoothly helped me to deliver and store a surprise cake for my husband. The delivery was organized through Yandex delivery and the driver did not have to go anywhere to transfer, the girl went out to him, took the cake and put it in the refrigerator, and the next morning she handed it to me. The surprise was a success! When the husband came out of the shower, candles were already burning on the cake 😍🎂 Thanks to the girls! They relayed my request on shift and very delicately, knowing that it was a surprise, clarified the details with me. My husband did not understand anything and then asked how I organized it all 🙈😉
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March 24
Cozy, quiet, rich interior. The restaurant has excellent chefs and service (except for breakfast, they are mediocre). The rooms are gorgeous, everything is there, the service is fast and pleasant. The mattresses are just amazing.
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September 4
Well, sooooo pompous interiors!!! Everything is clean and beautiful. In general, there is simply nothing to complain about. The reception staff is very friendly and solves all problems. The breakfasts are exactly the same every day except for porridge...it is semolina or rice, but we must pay tribute to them they are very tasty. The child does not eat porridge at all, but here he ate two portions)) in general, everything is fine, but it is always possible and necessary to strive for the best!)))
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October 19, 2023
I got sick of it. A very modern (according to technical specifications) hotel. All the staff is friendly. They help with any questions. Both advisory and practical. Parking (free) is available on site. 3 halls of the restaurant. On weekends, from Friday to Sunday, live music and karaoke. Just checked in. I can't set up the TV yet: when I turn it on, it says that there are no channels. And it's true. In general, I recommend it
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November 14
A gorgeous hotel. Clean, cozy, friendly staff, it couldn't be better. It's not the first time we've stopped here.
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June 4, 2023
Хороший отель.
Отдыхали на майских праздниках в Минске и могу сказать , что по показателю Цена - Качество очень достойно.
Хорошие номера и интерьер.
В номере было тихо, хотя были опасения....
Интересная ситуация с завтраками, про них нужно узнавать каждый вечер, будет ли он на следующее утро или нет, также оплату берут только вечером и оплатить за завтраки за все дни проживания нельзя. Сами завтраки- (шведский стол) без особого разнообразия,но все вкусно и за 3-4 дня не надоедает.
И ещё вопросы по смене белья: за четверо суток проживания ни разу не сменили постельное бельё и даже не заправляли кровать, хотя уборка номера и смена полотенец проводилась каждый день.