Shift on 03/25/2025 at about 18.00. 3 guys.
I go to the cashier and ask for 2 banana tarts and a large cocoa. We've run through it, and I've paid for it. The tarts were given almost immediately, but I stood and waited for cocoa for 10 minutes. Everyone has already been served after me, but I'm standing. In the end, I couldn't stand it and asked where my cocoa was. There was no response, the guys just looked at each other, tried to find something in the orders, but he was already 5 people ago. They didn't find anything, apparently they made me a little cocoa. Seriously? I paid for the big one. She asked me to redo it. Redone it. Upset, I took it, but it's a little warm. I didn't have the strength to swear yet. Of course, no one apologized to me, they gave it away in silence, like fish. It's very frustrating that this happened and that there should be one item in the receipt so that 3 guys can remember it and give it back on time. I'm not going there anymore, alas.
Delicious coffee, excellent barista Matvey, very polite and attentive
The order was completed very quickly
Also, Ekaterina, accepted the order perfectly.
I like everything
Apparently, there was an unpleasant shift (19.01.2025 at about 16:00), consisting of three young people: two guys and one girl. They weren't interested in the work, so I stood waiting for them to chat, for at least someone to come to the checkout and take the order.
As a result, one of the guys finally sent the girl to the checkout, but the girl was not interested in accepting the order, so she grabbed the words "Drag" to turn around and leave
At Zhukova 44 Autletoo Hotfix took a cappuccino 300 coffee, went up to the floor above, opened the lid, I see this is my cappuccino 300, pretended to be in cappuccino 100))) the barista came down and said that she didn't like this recipe, neither the coffee nor the barista ((
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Show business's response
Полина Лазарева
Level 4 Local Expert
December 27, 2024
The shift is on December 26, 2024, the time is about 20.30. The service is full bottom. I came with a friend, and I asked her to make a bumble, because I always take it here. The girl (apparently an intern) said we couldn't. Then I asked if I could get some orange juice (I was standing behind the girl), a double espresso, syrup and ice, and make a drink. The girl said I do not know, ask someone else. There was another girl and a guy behind her. The second girl was busy, and the guy was free. I asked him the same question and added that at another point on the Hotfix network, they did this to me at the initiative of the barista. To which the guy rudely replied to me (verbatim quote): Well, go to the place where you were made
A very pleasant shift, where there is a girl Julia. Always friendly, friendly and very smiling! Coffee makes it as wonderful as she does)) There are more such employees for you!!
The restaurant is decorated in Slavic style. It is convenient to hold large events here, with a large number of guests, if desired, there are areas for a small company - booths. The menu is varied and the dishes are perfectly cooked! Very tasty pickles, pickled and homemade meat products. The pork just melted in my mouth. The waiters are polite, pleasant in communication and in service! A compliment from the restaurant - each guest was greeted with music and presented with a branded alcoholic drink! Our holiday took place in January, it was a little stuffy, I think in the summer months there is an opportunity to walk around the well-groomed territory and get full enjoyment. I recommend it!
If you want to spoil your mood with disgusting coffee, then you are here.
I ordered a RAF: in the 1st they forgot what to do with it, in the 2nd they made some kind of mess that is simply impossible to drink, in the 3rd they were not even apologized and offered to replace them ... and the apotheosis is that after my appeal they also laughed at all this …
I strongly advise against it, it's better to stop at the gas station already for coffee …
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О
ольга с.
Level 6 Local Expert
December 24, 2024
A place for those who need to go or go far to a good coffee shop. Raf is done in a few seconds (😂😂😂) - aerobatics (or stupidly too lazy to bother and cook normally). It's acceptable for your money.
It's delicious, but one star was taken away by the coffee recycling compartment, or rather the crossbar against which the spent coffee is beaten off (unfortunately there is no photo) does not look attractive. Cocoa is delicious 😋
If you suddenly want to purchase a so-called "milkshake", then I strongly recommend that you do not do this. It's not even about my expectations, but the fact that the composition of the cocktail, literally - a huge amount of water, a tiny spoonful of cocoa dissolved in milk, and my favorite taste of all nuts (there were almonds in the cocktail) in the hotfix is marzipan. Two stars for pleasant employees.
we bought pomegranate-flavored puree tea yesterday. I still didn't understand what was there from the grenade. terrible chymosa. I took a sip and couldn't clear my throat until the evening. even my husband, who is rarely dissatisfied with drinks, could not drink. poured right next to the hippo, t k for 4 rubles to go and spoil the mood did not want to. in general, you can just pour washing powder into your mouth and it's not a fact that there will be the same terrible sensations. the girl behind the cash register feels like she is in captivity with the owner and is working off some debts) 2 points for cherry punch. from the cherry there is only the name, but at least you could drink it)
Suitable for those who are not in a hurry to drink tea or coffee.
But for those who are shopping at a more or less fast pace and just wanted to drink a cup of espresso and go about their business, this place is so-so.
This place is one big cluster of children and teenagers who, in addition to making noise, do not order anything in principle, but just sit.
Good evening! I use the services of a Hippo. It is very good that there is a small and cozy cafe where you can relax and drink your favorite coffee. The staff is friendly and friendly. The menu is for every taste.
The coffee in the Hotfix has always been on the level, and today they did not disappoint!
In addition, the Hotfix always offers a wide selection of sweets for a sweet tooth.
In general, I am very pleased with my visits to the Hotfix and recommend this coffee shop to all lovers to sit under the stairs with a mug of coffee and a pile of sweets ;)
There are no syrups, the chairs are broken, there is not even the possibility of a network, the barista with a dissatisfied face and as if with indignation that you came.
The coffee is bitter and not tasty, plus they ordered a large drink, and prepared a small one. We will not come anymore, the star is only for the sweet cashier
We always drink coffee with my wife when going to Hippo! For your money, coffee is definitely top! The staff is mega positive, polite and correct, the quality of the prepared drinks does not change from shift to shift, everything is always cooked delicious and with a soul!!! Children are delighted with cocoa and lemonades!!! Thanks !!!
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Людмила Степанчук
Level 8 Local Expert
October 29, 2024
Coffee is not the worst. This is encouraging. Especially considering that there is nowhere else to drink coffee in this area. For everything that is not coffee, the price is high, but there is nothing tasty. The usual place
At the last visit to the Hotfix on Vanneva (07/23/2022), two flat-whites were ordered (the volume should have been 250 ml, judging by the menu at the top behind the counter). As a result, we received two cups that were not filled to the end. They are filled by about 2/3, or even less. There was a question to the seller. He replied that at the exit it is not possible to cook flat white in a volume of 250 ml and it always turns out less. They did not argue with the seller. But before, when buying a flat white, the cup was almost full. And there were no questions. So it looks more like a joint of a particular employee.
Either observe the volume indicated in the menu, or do not specify 250ml in the menu if the output is up to 200 ml. (A photo before drinking coffee is attached).
Open at least from 8:00 and then at 9:00 maybe only me, but I don't need coffee, over at cofix from 7 to the same 23 well, there's a Hippo from 8:00 okay, start at 8:00, coffee is needed on time and not just
04.07.2022 visited this institution
Not only are there always huge queues, the staff is clearly not coping with their duties.
The guy who served the customers behaved quite rudely.
At least the staff was expected to say "hello" in response
On my order, I heard "what?".
The order is given regardless (the girl wanted to give my coffee to the guy).
Next, I was served by women who are clearly not frequent visitors.
Again, the guy started almost clucking and asking rude questions incorrectly.
I consider this behavior to be unacceptable to visitors.
Average coffee, but the prices are very low. Polite, pleasant staff, fast service. There are desserts. There is an opportunity to sit at tables near the cafe.
The product is very cool, I consider it one of the best coffees in the city. But guys, why is the guy (the barista) constantly unhappy with something? Maybe I did something bad to him and he remembered, or you don't pay him extra...
Terrible attitude of the staff... The impression is spoiled, they talked as if I owed something
06/13/2022 the girl is as rude as possible ...
It's summer outside, but there are no lemonades, although syrups are in sight, or fresh orange, then why is the advertisement hanging.....
The most terrible coffee. Girls with a lemon-eating face.. Americano was clearly passed out of the car by the press not once.. Nearby, the couple was indignant no less. Very sorry. There used to be one of the favorite coffee shops for buying coffee(((
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Anonymous review
May 18, 2022
Can someone explain what's wrong with peach syrup?
They refuse , although it is always in plain sight, like all other syrups. Any other one, please, but we can't have a peach one... why?
The coffee is very decent. The price is acceptable. Everything is fast.
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анна черкасова
Level 7 Local Expert
January 11, 2023
The best!
The guys make pretty decent coffee and the pastries are always fresh.
Very polite, nice to meet you.
We always have a snack there, and we take it with us.
The best cafe. Nice staff. Delicious coffee. Everyone is very kind) let's come here again)
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Мирослав
Level 15 Local Expert
July 7, 2022
Is the staff recruited on the running line of channel 8?
We asked for 2 teas, Earl Grey. They rudely replied that he was not there. They gave it another try and asked about tea with bergamot. No. Oooh... the expression on his face was amazing.
Dialogue:
- what kind of tea is it: black? Green?
- black.
- small or big?
- It's small.
And we were given…Earl grey!!!
Thank you at least for three letters did not send.
The pastries are not fresh. The assortment on display is minimal, there is really nothing from the menu. They can't make coffee. Do not take pizza in this place.