there are no questions for the guys, they are nice and cool, but there are big questions for the management and the director of the point.
Situation: give espresso a tonic - we don't have Schweppes.
Give bumble - we don't have any juice.
Give me a peppercino- we don't have tabasco. we ordered a classic cappuccino, honestly tried it and tasted better :(
A hot fix is a double-edged sword, on the one hand fast service, a large number of outlets and the lowest price, on the other hand, coffee is often either too tart or almost without espresso at all, sometimes milk is very bitter. But most of the time everything is fine, and you push the disadvantages to a low price, so 5 stars
Stale products were found at this particular point. Eating an old dessert is such a pleasure. It also has an above-average price tag. After that, I'll think a hundred times about whether to come back again, and even more so, I won't take such "goodies".
There are no special questions about coffee.
The staff was kind of tortured, but the guys were polite and pleasant.
1. Please resolve the issue with espresso tonic. If I don't come, he's gone all the time.
2. In general, there is always something missing, you have to look for the desired drink in other places.
3. There are huge queues in the evenings and only one barista works, who obviously physically cannot quickly serve such a long queue. And after standing in line for 20 minutes, you will find out that your drink is not there)
It is clear that everything will not be perfect for such a price, but often because of these disadvantages you have to make a choice in favor of more expensive places.
Coffee, as in all hotfixes, for this price is just super, I think. The staff is always polite and friendly, fast service, I haven't taken pastries there for a long time. A large selection of syrups, they have now become paid, but still cheap. For a large Raf with syrup, I gave it around 3.50, and it's delicious! It's better than in a coffee shop in my neighborhood for the same 5 rubles, but it wasn't even Raf, but coffee with milk and something strange instead of syrup. In short, if there is a hotfix nearby, I will definitely come in!
I happened to be there yesterday. The workload of the coffee shop is huge, considering that 25 days off and there are a lot of people. There was only one employee at the service. There are no complaints about the employee, she did her job efficiently, quickly and politely. But one employee does not have time to clean the tables, which have a huge amount of crumbs, smeared dirt on black glass, and so on. It would be possible to add one person to this point due to such workload
Impolite service.
I work in the service sector myself and I know what I'm talking about. I came with a purpose .to order raf, but the guys didn't have milk, they offered me to take ice drinks, listed them, I decided to take ice Americano with the addition of caramel syrup. As a result, they give me a hot drink, and to my question "why is it hot", they told me that I ordered it, I answered that there was no such thing, but they told me: "I asked you again about Americano with caramel syrup, and you said yes."
I didn't argue, but I didn't take the coffee either. 3 rubles to nowhere. You see, if we are talking about the category of cold drinks at once, then it makes sense to make hot.
06/25/2023, coffee was picked up at 21:34.
Two girls were working. One is for the cashier and barista, the other is cleaning.
In front of me in the queue, a man was incorrectly punched a Donation, he asked me to punch the right one. But both girls stood in a stupor, as if they had never met with returns.
🚩It came to the order. The girls were talking quite loudly, not immediately paying attention. Part of the queue dispersed looking at it.
The barista put on a grinding horn, went to jump and neigh to a colleague. When she finished chewing the Donut, she continued to work. The milk was beaten badly. The coffee came out too hot.
The counter is a complete mess: the lids are mixed, sugar is in each compartment, there are no tubes. When they asked for a tube, the girl just stood up and howled, otherwise you can't say. "Thank you, I don't need a tube," to which the girl shouted: "HOW IS IT NOT NECESSARY?" But none of the workers moved from their place to replenish the rack.
Terrible service. I didn't want to spoil the mood of the girls at the end of the shift and ask for a KZiP, although it would be worth it.
As for me, the entire Hotfix network has deteriorated compared to what it was before. The prices for desserts are not very encouraging either. In the end, it's better to change the assortment and sell it cheaper or a normal piece, and not, as it is now, a 3x3cm piece for 4 rubles. Somehow it's not interesting at all)))
Well, in general, if we talk about this place, then in general it's not bad, coffee is like coffee. Sitting down to relax, chatting with friends is not an option, there is a passageway, the chairs are partially broken and therefore not comfortable and always dirty. But at the same time, coffee is still pleasing in price and taste, peppercino in general 🔥
You know, I drank coffee in different fixes, but in this case it's a bad choice, solid syrups in the raf, nothing interesting or new. The Raf was given cold. I like my coffee hot. There are people, but this is due to the price and the fact that the mall has an otherwise cheap taste of cold coffee😔
Very tasty coffee, I often visit this chain of coffee shops. I was looking for a hotfix on the 3rd floor in Dana, as a result, it turned out to be on the second in the center. I don't know, maybe I misunderstood something, but the 3rd floor was written in Yandex maps and the "guidebook" itself showed the 3rd floor. In any case, I recommend the coffee shop, it's cheap and delicious.
Delicious pomegranate tea
Dirty tables, employees simply do not have the opportunity to go out to clean them (the photo is still the cleanest) the service is ok
The girl with the red hair made us the best coffee in town. Without exaggeration. Excellent service! We thought this was a feature of the network, but at another point in this franchise, they made us absolutely disgusting coffee with disgusting service.
Delicious drinks, the guys are polite, well done, they cook quickly and well. The prices are reasonable, there are a couple of tables. There are not enough of them during rush hour and there are queues.
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Злобный мурлок
Level 8 Local Expert
May 5, 2023
The most responsive baristas. They always make delicious and high-quality coffee. They charge you with positive energy for the whole day.
However, there is one drawback, the tables are often occupied by people or children who came to sit on the phone.
in general, I want to put one star, but so be
it, I went once two months ago for coffee, it was terrible, too bitter, impossible to drink. since I was there for the first time, I thought, well, who doesn't happen okay. yesterday I went again, but I was already somehow wary, but is it worth trying to buy again if it would be disgusting. I bought an ice cappuccino with almond syrup. I can't tell you what he was like... bitter, it also felt like only milk and water; I drank in general through force, I did not want to throw money in the trash. I concluded that I would not go there anymore, I only wasted my money (at least in the near future)
A classic problem: you buy coffee, as a result it turns out that it is not available, then the lids are out. Go spill the coffee on yourself, we missed that we ran out of everything. Such a service
the girl at the bar on June 30 at 14:30 is as unpleasant as possible. I came up, they greeted me, and there was silence in response. I asked if there was a menu on the leaf, since my eyesight was bad and I couldn't see, the girl asked "whoooo" with such an intonation that I felt like a fool. I didn't want to order anything and ask any more. the service is terrible.
In the morning, the coffee is tasteless (sometimes bitter, sometimes very weak)
Snacks are worth the money, because they are delicious and not bad in size (toasts, tubes, etc.)
The coffee was very bitter once. I took flat white (flat white)
(Most likely the pamol is poorly configured or the grain variety is not so good)
Desserts are at an excellent level as always. A large selection of everything and not expensive😊