We had a great rest, a gorgeous ocean, there are no complaints about the hotel, since we understood where we were going. We were always full and satisfied. I hope we will visit Cuba more than once 😉
The hotel has a very beautiful and large territory, but the hotel rooms themselves do not even reach 3 stars. The staff is all kind and smiling, if you ask, they will do everything at once, and so you can wait for your whole vacation. The food is good, the alcohol is excellent.
I just came back from this horror!!!! This is not a hotel, this is a homeless shelter in the truest sense of the word!!! Starting from check-in, ending with the very arrival at this hotel!!!!! There is no light, the ceilings are flowing, the toilet in almost every room does not work!!! It needs a complete overhaul. There is almost no food, and everything that is given is cold and monotonous. There are no show programs and discos. At 11 p.m., the hotel is dark and quiet. There is no attitude towards Russians!!! Only Spaniards and Cubans come first. So I will not wish the enemy to go to this hotel. If necessary, I can provide a photo of the room where everyone will initially be settled, and then they seek other rooms with swearing.
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Наталья Я.
Level 8 Local Expert
October 27, 2020
Excellent location and territory, excellent beach, varied but not very tasty dishes. The hot water was almost never hot) The bed has not been changed once in 11 days(
Poor quality of tableware processing in restaurants: my wife and I fell ill with enteritis, eating only in a restaurant: the dishes are greasy, with handprints, often not washed from leftovers. Workers at the fruit distribution do not use disposable gloves, in hot conditions it is simply dangerous to serve fermented milk products (yoghurts) in carafes due to the possibility of intestinal infections. The pools were poorly cleaned, the shower near them and next to the beach are not working properly, the taps do not work.
The hotel needs major renovation. There is no hot water in the southern building. The constant blockages of the toilets, everything that poured out, the cleaners did not clean. The tourists had to clean it themselves. Dirty dishes in the dining room. Finding clean empty tables was a great success. One coffee machine for the entire hotel, which created a huge queue. But it's a pretty decent area and a stunning ocean.
The hotel does not correspond to 4*. Queues at the main restaurant, in room number 309, the door to the bathroom did not close into a box, mold, pieces of dust in the ventilation grate, the safe "glitched" once, the card from the room was demagnetized three times, there were not enough sunbeds on the plume for everyone. There are a lot of Russians, the hotel takes not the quality, but the quantity.
The hotel is worth three dollars. Capital repairs are required, because everything is patched up in parts right in front of tourists. Normal service can be obtained only with regular tips. The bed, the towels are not washed. The plates in the DINING ROOM are poorly washed. The pools are cleaned every morning, but due to the fact that they allow you to drink everything right in them, tourists arrange dirt and pigsty without leaving the pool. Drunk from Russia sleep where they fall.
Of the advantages: the ocean, the grill bar, coffee and alcohol are normal, meat is different.
This is Cuba, friends! And that says it all. But the hotel is good, if you take a bungalow. The ocean is in place. Something is better, something is worse. But they dance - the plague! And good drinks, original, not like the Turks.
Murdered rooms, murdered hotel, dirty dishes, bad food (for example, milk diluted with sewage water), boorish staff, dirty laundry... Don't waste money and time on this place.
There is no service, there is no queue for food for an hour, a queue for beer for 30 minutes, local people pour into two-liter containers, the staff is very slow and does not want to do anything at all, there are no dishes, you can wait for 30 minutes... All nerves, all the positivity is only in the ocean, add money and go to the Dominican Republic
A good place to relax, which rooms are normal, which are not very good in general, everything is cheap and angry, only for those who came to the ocean.
The dining room is dirty, there are not enough tea and coffee drinks , it would be more convenient if the waiters did not pour the coffee, but the visitors poured it themselves in the vending machine.
The rooms are poorly cleaned, the floors are not washed at all, but the swans are turned. They save toilet paper. The waiters in the restaurant are eerily lazy. The ocean saved everything.
There are few ripe fruits, tables are poorly cleaned, it takes a long time to settle, they are ready to speed up any process for money, rooms require repair