A fairly conservative company with extremely strict marketing, trying to sell something that the client absolutely does not need. The prices are higher than other providers, but so be it.
Tech support is very strange.. in simple tasks, of course, they will help and generally acceptably quickly (but you will have to wait and press additional ones on the phone), but something more complicated is better not to trust. Several times during the interaction experience, they simply put down working systems with their actions, although I warned in advance about some features. They just ignore them.
Thanks to the employee Oksana for the help in installing the SSL certificate. I called on the phone, Oksana answered politely, in detail, slowly told me everything and helped. A very good employee and a good company. We have been working for a long time, we always have a positive and pleasant attitude towards customers!
In case of failures, it is very difficult to get through to technical support. The level of technical specialists is very low. We could not transfer the site from one server to another and launch it without errors, we had to abandon the site transfer
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a1du42
Level 8 Local Expert
October 31, 2024
This is the most brazen and most expensive telecommunications service provider in the Republic of Belarus, the only thing you can buy is domains.by and then if you buy, be prepared that something will not work for you. The story is as follows:
I bought 2 domains, it will pay, 1 domain was activated immediately, but the second one was not. I unsubscribed to technical support, where it is written in black and white, the time of technical support around the CLOCK (see screenshot). There was no response within 2 hours and the problem was solved by itself. In the morning they wrote to me that the working hours were not around the clock and they said I was a fool myself and everything was connected. In confirmation that my second domain did not work, I attached a screenshot
I don't work with this office, but the impression is already acutely negative.
People work just on the verge of a foul, after which there is an unambiguous persistent negative attitude towards the company.
I probably don't need to mention the most aggressive spam on all channels coming from them, but in December I received a reconciliation report in my mail, in which they indicated the debt of my company in their favor for services to which they simultaneously sent an invoice for prepayment)) This is just the height of business rudeness! I had to spend my time inspecting the current state of the contractors providing hosting and domain services to me, make sure that no one passed their complaints to spammers about these services to anyone, compose and send to the addressee my motivated refusal of the scam, which I generally consider the height of impurity, after which the hoster.bai was finally banned by me everywhere and forever.
Even if I had wanted to think about changing the contractor sometime, then after all of the above, the specified company would never have been among the candidates.
Many thanks to Oleg from the technical support department! They helped me figure out technical issues! It's nice to talk to a real person, not a robot on the other end of the line)
Very cool technical support service. I have been serving the site on a Hoster for more than ten years - and all issues are always solved in two accounts. Politely, promptly, humanly. Thank you very much, guys. 🧡
What they write about tech support is true!
But it 's still better .
For many years, one way or another, I have used the services of a Hoster, advised clients and partners, and I continue to do this.
This is the best hosting provider in our country!
I use the services of this company, I can say that everything is super, the company is reliable. Tech support works great and talks, helps with all the subtleties of setting up hosting and domains! I definitely recommend it!
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Саша Пушкин
Level 8 Local Expert
May 12, 2024
And you knew that the hoster.by has long been not only a leading hosting provider, but also a guru of information security and data protection services. I recommend. They solve issues of any complexity for businesses of any scale. They're really cool.
A high level of qualification of employees, as well as prompt high-quality technical support on the site. If there is a need for staff help, it is better to write before 19.00, so they will respond even faster.
Sometimes there are profitable promotional offers.
Also, one of the advantages of this company is that you can buy a domain name from them not only.by and .white , as well as names with a domain , for example, .net , which can sometimes be important when working with EU countries.
Employees of this company, if necessary, can quickly help to make a backup of the site in a short time, which is also a big plus.
Of the disadvantages, the user's account was not very convenient, but this problem has been fixed and, if necessary, you can select a new version of the user's account for more convenient operation.
I recently contacted this organization to clarify a technical issue. Extremely POLITE but INCOMPETENT staff. It took an hour to clarify the issue. It also leaves a little residue of the desire to sell (sorry) a service that there is no need for. Maybe the #1 organization in Belarus in this area should somehow take its own reputation more seriously.
Hoster's company and support.by is on top. I've been working with them for many years. Now there is a small problem with domain renewal, which could lead to unexpected expenses. As a result, hoster support.by has solved everything, the domain has been restored. Thanks!
Professionals! But it is best for professionals to work with them, too, if you are not strong in site management, it is better to tighten your skills, and only then ask for support
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Vladimir Kondratovich
Level 9 Local Expert
March 25, 2023
The guys try to please as much as possible. A pleasant homely atmosphere. The issue was resolved quickly. I was satisfied. I wish you success in your business!
The best hosting company in Belarus. I have been using her services for a long time. It is convenient to choose tariff plans for hosting on the site, there are many payment options, they provide good advice on any issues that arise, stable operation of servers. For people who want to create their own website, a "Website Builder" has appeared. I think it can be mastered without much difficulty, although there are more convenient and simple website builders on the Internet. There are no special claims and complaints about the work of the company. I am ready to recommend this resource!
There are not many companies in Belarus whose level of services exceeds expectations. But this is one of them.
They provide excellent hosting, it works stably. But the most pleasing thing is the Support Service. They always enter into the situation and bring to an end the solution of the problem, even if it goes beyond the scope of the services provided. The last appeal to them led to the guys even helping to fix the code in the CMS site.
The best hosting provider. The best solution will be found from the set business tasks. As for tariff plans, based on the needs, you can choose both configurations and price. The site is always stable, if you have any questions or comments, you are immediately notified.
Well, the hoster staff.They're just cats.
Great company, good affiliate program. Fast technical support. We have been cooperating for more than a year, we have never failed. After the events of August 2020, a shoulder was substituted. Thank you for your work!
I am pleased with the quick answers of a technical nature in the chat on the site)
Thank you, we have been cooperating for several years, everything is clear.
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Надя Надя
Level 7 Local Expert
March 3, 2021
I was planning to buy a domain from them. they refused to provide any documents because they planned to purchase as an individual. A nightmare, this is arrogance or illiteracy((((((( Read the law on consumer protection.
A disgusting company that you have to deal with for years because of the monopoly in the market. there is absolutely no human face here - they never call or warn the client: You have exceeded the data limit - you will simply be cut off outgoing traffic without warning. Do you need to update your passport data to renew your domain? they will bill you, debit the money, and then, without even calling, they will cut off the paid domain because you have not updated the data. And after that, you will receive another invoice for payment! Can you imagine? in general, there is absolutely no customer orientation here. They live by their own internal rules and they don't care about you. I generally wonder how such a monster can exist in the market, when by its actions it causes damage to us and deprives us of profit...
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Алексей Иванюк
Level 5 Local Expert
March 23, 2021
Fast , calm , convenient . Everything was suggested, helped, I liked it