That's how good everything would be, a beautiful building, the staff are trying, they worked even during the intensification of hostilities, but there are big questions for the leadership. Almost the entire city has switched to paying with a bank card and only at the Post Office do questions begin with cash and the search for change. Well, hello, dear leadership of the Donbass Post Office, in what century are you sitting and why don't you want to give up cash? It's terribly inconvenient.
Rarely do government organizations get a high score, but in this case everything is deserved. A large spacious room, there is not only where to stand, but also where to sit. The service is fast, through the terminal. A separate room has been allocated for parcels
This mail is straight from our past. The years around the 00s.
All the pleasures: a lively queue; diligent, but very long registration of any service; lack of Wi-Fi (although it is promised on the door); absolute indifference of employees to customers; if lunch according to the schedule comes, according to the employee, earlier than it is possible to serve the client, lunch will start earlier.
Of the advantages - all the same, although very slowly, but the services are provided; some of the work can be paid by card (but some - strictly in cash!); decoration of the hall during childhood.
If you are here, keep in mind that what in the rest of Russia will take you fifteen minutes, here it may take an hour, two, three... Or you may not make it to closing time!
The service is unhurried. But if you don't hurry anywhere, on the part of the staff, everything is fine, attentive and polite. The procedure is as follows: you came, received a coupon in the terminal, you wait for your number to be on the screen, you wait for the number to be invited to the window, then you go to the reception-issue window, present the document, make out.
The work was adjusted, the commission for the payment of communal services reduced the queues, legal entities began to accept separately from individuals. Parcels and letters (receipt) were separated from the main hall. When they stop selling sprats, it will be like the post office.
The state-owned enterprise "Donbass Post" is popular among the population of Donbass. The company is engaged in the forwarding of postal goods, letters, parcels, to all points of Russia.
It takes a long time to wait for a parcel, even if there are no people.
But people are almost always there, so it takes about 30 minutes to pick up a parcel. Go either to the opening or to the closing
The Central Post Office of Donbass, convenient location, can be reached by bus routes No. 2,10,17,37,77, tram No. 1. Provides all types of postal services. The staff work as quickly as possible, the hall is clean and has air conditioning.
Hello everyone This is our home post. The staff are well done, fully aware of their work, all in shape and polite. It's nice to talk to people like that. Near the entrance and inside the room, how many times have I received parcels and never seen garbage.
The Donbass Post office was very disappointing. I tried to send a parcel to Moscow, I brought it in my microwave box (I also sent things from Moscow to my mother in it)- they said a box with inscriptions, logos is not allowed. There should be an absolutely clean box without any inscriptions and logos. OK, I say, give me your box-I'll repack it. "We don't have packaging containers" Suggested that I go to the store, buy a sugar bag and send things in it. SHTA? What does this mean at all??? The hotline did not help me solve this issue in any way. With all this, on the mail's website, information about what kind of packaging should be hidden somewhere in the internal tabs-I had to specifically look for this information. And another joke - they didn't give me a pen to make out of scotch tape so that it would be convenient for me to carry the box home in Moscow. What is this all about??? Have you ever heard of such a word as customer orientation? Or is the main task of the Donbass Post Office to make it as difficult as possible for the client to receive the service? In general, there are more questions than answers. I still had to get out and loosen my box, turn it inside out and re-fasten it (by the way, this is advice from representatives of the Donbass post office when I spent three days on the hotline). Tip top👍 And now let me give you some advice - provide your offices with packaging containers and packaging material since you have some interesting conditions for sending parcels. Thank you all.
A beautiful old building, but absolutely terrible renovation inside. But not only that, this building was taken and closed with absolutely tasteless and terrible clapboard, which ruined a beautiful building in the very center of the city, thereby disfiguring the entire surrounding area.
The service is at the highest level! The waiting time is minimal! The staff is friendly! Everything is clearly and on time delivered with parcels! A lot of things are available from the literature)
Everyone can scold the mail, but you also need to praise it!!! The main post office is open, and they also accept passport documents. There was even a courier in Donetsk! The best index search service on the site is much better than that of the Russian Post. Thanks to the post, the queues have been reduced recently. Minus- the electronic queue is not working, I hope it will be fixed soon.
I sent a parcel from Engels to Donetsk on December 19. On December 21, she was picked up from Rostov and on December 23, she already arrived at the place of delivery in Donetsk.
I want to point out. that it is very fast.
Awful. It was the first time I sent a package. Two and a half hours!!! There were 3 people in front (one receiving and two sending). There are three windows and huge queues under each one.
There is no complaint against the staff, two very pleasant girls work in the department to which I belong, they will always answer and help, they work to the maximum of their capabilities, given that the department is small and there is only one operator, it is very rare to get into a long queue. At the central office, of course, it is more difficult, there really are not enough employees, and the queue may be delayed. In general, I can offer anyone dissatisfied with long queues to get a job with them, this will greatly help in solving the problem with the queue) I often send parcels, and if you carefully read the procedure for sending them, there are no questions, yes, this is not a quick process, but it is there, and it's already cool.
Long queues, not all windows are working. I sent a registered letter within 6 hours!. I took a turn at 10 o'clock, the turn came and sent the letter at 16 o'clock!
I looked at the reviews and I agree with them all.There really is not enough staff, but the reason for the lack of grip is not so much the war as the PO, and the requirement from an ordinary employee is just tin.At this time, there are very long delays with parcels from Kuibyshev, after the status delivered to Aliexpress, the order is automatically closed and you have 15 days to check the goods, my order fell under the referendum and I received it after 15 days, the goods are fragile, in general, I got a total of 9000 rubles. After the Referendum, they began to have an emergency that I already had so many nerves and blood that I had no words but only angry emotions, and most importantly, the operator from 450 could already see that she answered rudely and casually kicked off her nerves.
Previously, there were few operators and many visitors . It seems to be better now. Thanks to opc1, I made so many orders with Ali.
Offer , set up automatic delivery of parcels . It will be convenient for customers
Why do these organizations still exist at all (((( Everything is so slow....There are a lot of people, one person accepts!!! We stood in line twice and never received the parcel. Now they will send her back
With the whole range of services, from insurance to starter packages, they demanded a box to send the parcel, to which I reasonably offered to sell it to me, and it turns out that they do not have them. I had to go home and make an ordinary cardboard box on my own. It is a pity that they do not have the basic things that accompany postal services....
Parcel tracking has not been working normally from the very beginning. I.e. from Kuibyshev. The parcel unexpectedly pops up in tracking only when it is already at the Post Office (and the support says "all parcels are in the sorting center, they are being delivered"). The sorting of parcels itself can last more than 2 days!!!
On their website there is an advertising phrase "Register
to save track numbers", But this is also nonsense. It does not allow you to add a track number yourself somehow. It only remembers the last few of the entered ones (at the same time, the parcel must be tracked in the DPR, otherwise it does not remember anything), and at the same time there are no e-mail notifications about the status change, or at least some other functions are not provided.
In addition, for some reason, the post office staff tears up the package of parcels, but they do not make an autopsy report. To all questions about their interaction with the Russian Post, they say "we are another organization - go fuck yourself." They demand to write a tracker on paper "so that it is easier for them to search," and they search for parcels for a very long time.
The site is not working, it is not possible to download and track the track number. It's complete nonsense, at least they used to post in the VKontakte group that cars arrived from Kuibyshev, now it's quiet! You have no idea where the packages are! SMS messages come from Kuibyshev that your parcel has been handed over, and that's it, wait for a miracle when it shows up at your department!
They do not write on the windows what operations are performed. To buy a SIM card, I stood in three different windows, simultaneously listening to the operator hysterically shouting at an elderly woman.
The service is, as always, at the lowest level!))
However, this is not surprising.
It's a complete bureaucracy, everything is very slow, 3-4 windows out of 15 windows for customer service work simultaneously. It's been a very long time. Queues, etc.
There have been no boxes that could be purchased at the post office for sending parcels for a year now. The terminal for the electronic queue does not work
There are no special complaints about the work of employees. People are working and there are not enough of them. Questions to the management. Who was prevented at the Main Post Office by the terminal where they took the ticket with the queue number? The whole world is switching to an electronic queue, and everything that simplifies life is alien to us ((Now everyone is standing in a regular queue, arguing and swearing. There is almost always only one window that works. As for the district offices, this is no longer a post office, some kind of MFC. You can buy everything from toilet paper to canned food, pay for communal services and get insurance, sign up for a passport, buy a starter communication package... As a result, people who came for postal services cannot receive them because it takes at least 15 minutes to get insurance for a car, and utility bills take at least 5-10. For comparison, it takes 3-5 minutes to receive or send a parcel.
These queues are very annoying!!! It is impossible to do anything without a scandal! On December 11, I wrote out an "Evening Makeyevka" at the post office and paid for the Internet, so I also had to look for a window in which to stand less, and again there was a scandal. It is possible to somehow solve the issue with queues so that they do not gather. And more about queues. The real horror is happening at the Textile Worker in department 283117 after department 283120 was closed. After all, since that time, everyone goes to the 117th and as a result, even at 15:30 there are crowds even on the street. You can't even get the subscribed newspapers without a scandal... And I also wonder why it was necessary to reduce customer service time? After all, they served until 18:00 and let it continue like this, why was it necessary to reduce the time by half an hour?
I regularly send parcels from the Main Post Office. On the 2nd and 3rd windows (sending and receiving parcels), the queue lasts up to two and a half hours.... Two weeks ago, I waited in line for two and a half hours before the branch closed.. as a result, the operator Zueva from the second window (one window was working) said that the working day was not over and she no longer serves. I approached the administrator (last name, it seems, Kovaleva), but she retorted with the phrase "well, why should I tie her (the operator) to the workplace.".... And also, I would like to see the electronic queue returned, there was more order in the queues with it.
The electronic queue terminal was removed at the Main Post Office. Because of this, endless conflicts and confusion arise. I am especially sorry for those who rarely visit the post office. Instead of waiting for the operator to call, a person is forced to run around the room and find out which window he needs. The service speed is sooo slow. Even compared to the turtle capabilities of the Russian Post. Even the delivery of a parcel takes 5-10 minutes. And sending the simplest correspondence stretches for half an hour or longer. The administrator explains the queues by reducing staff, but how to explain the speed of service?
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Ирина Вишнякова, психоаналитик.
Level 3 Local Expert
October 3, 2023
The choicest rudeness. Real jackals are sitting in the windows of sending and receiving shipments: outright rudeness to every question. We lost a letter that never reached the addressee.
Just jackals. In recent years, the Main Post Office has deteriorated greatly. Zero out of 10.