Holiday Inn Baku
144 reviews
October 5, 2024
Nice hotel . Location is good . Breakfest should be better only ;)
November 2, 2024
Very very good operation
1
March 29
The hotel has a convenient location, a 10-minute walk from the waterfront. It's a long way to the historical center, but it's not a hindrance for hiking enthusiasts. The rooms are spacious and comfortable, and there are some incredibly comfortable mattresses and pillows. The room has a kettle, an iron with ironing board, which is very convenient. There are rooms with sea views and they are kindly provided without special order. And I was pleasantly surprised that the windows in the room open slightly, you can start fresh air, and not breathe air-conditioned. They clean well. In general, the service is at a high level, and room service, and guest service, and in the restaurant. Everyone speaks Russian and promptly resolves any issues that arise. I would especially like to mention the magnificent varied and delicious breakfasts, not every five-star hotel has such.
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1
May 22
We stayed from 05/17/25 to 05/21/25 with our family (husband and child 5 years old) in a room with a king size bed. The room was quite spacious, it was not cramped to sleep, the mattress was not hard, it was rather a minus for us. And yet, there was no dryer in the bathroom. That's all the cons) cleaning was done daily, the water was constantly replenished. The breakfasts in the restaurant are wonderful! Buffet, no one will stay hungry. The waiters are helpful, all the staff are very friendly! By location, the embankment is 10 minutes away, and the old town is 30 minutes away, but this is not a hindrance for those who like to walk) In general, I recommend the hotel!
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May 6
For your money, this is a great place! We liked both the service and the food for breakfast. The mattresses are comfortable, the shower is comfortable. Well, everything is fine, there is no shouting. We always had clean linen and floors!
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May 18, 2024
The hotel is located in the business part of the city next to office buildings. Great for those who come on a business trip, but for those who come on vacation, in my opinion, the location is not the most convenient. It is far from the embankment, not close to the metro, there are restaurants and cafes nearby, but the best ones are much further south. The hotel itself is clean, we did not have any problems to evaluate the work of the staff. The main plus that I want to note is a shower cabin and a rain shower, just a cannon!!! We didn't take breakfast, so I can't say anything about the restaurant. I took off the star because the rooms urgently need cosmetic repairs, the furniture is worn, the walls and carpets are embroidered, the hotel is not cheap, they could have already scraped together repairs and new furniture. I think this hotel is not the best option in this price category, if I return to Baku I will choose, Radisson, the money is the same, but the quality and location are better.
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2
3
April 21
Great location. The center, the beginning of the embankment. It's a bit far from the old town. Decent rooms. There is for smokers, please check / book in advance. Yes, the pool is not working. Breakfast is a credit. The staff speaks Russian.
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May 10
Hello!
To be honest, I am shocked by the quality of the work of your managers.
I booked a room at the holiday inn Baku 4* Due to the unstable flight situation, I couldn't fly, you probably know about the situation with flights on May 7-8!
I warned you about this in advance, asked you to cancel the booking and refund the money for a service that I will not use!
As a result, the hotel refused, stealing my money! You can't call it anything else. This is illegal enrichment.
I think this is just extremely unacceptable and undignified for a chain hotel. They just threw it at the money!
I can sue and any court will support me, because it is not legal to take 100% of the money for the fact that you have not provided the service.
I was ready to accept a fine, say for the first day's payment. Why would I suddenly have to cover the full cost of a 4-day stay that didn't exist?????
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April 23
The location is in a new prestigious, but still unfinished area, opposite a large shopping center with expensive brands, there is also a grocery store like our ABC, there are restaurants and cafes in the same direction, but the old town is 2.5 km away. That's where the whole tourist life is. The rooms are spacious, the beds are comfortable, the rooms have panoramic Windows, and the staff is very friendly. It is necessary to take rooms with breakfast, they are delicious, the restaurant itself is located on the 18th floor with a beautiful view of the sea. There is a bar on the ground floor (probably the most expensive coffee in Baku), an ATM where you can exchange cash for local money, but it does not accept 200 and 500 euro notes. The hotel also has a fitness room and a spa salon, which has been renovated. Even when booking, please note that there are entire floors reserved for smokers, there are rooms with sea views, the higher the floor, the better the view.
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December 20, 2023
A good hotel with excellent staff who are ready to help with all questions. The kitchen is on the middle level. I liked the breakfasts on average - on some days there were no croissants and red fish for breakfast, on some there were. In one of the conference rooms there were no sockets for turning on computers, but an extension cord was quickly organized. The standard rooms have a view of another building, where there are people around the clock and you need to close the curtains or look towards the sea - everything is fine with this view. The staff was especially pleasant to serve - well done.
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5
April 19
The breakfasts are good, the rooms are large, the beds are comfortable.
In general, it is quite convenient in terms of location, accommodation and money.
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April 14, 2024
The hotel is very inconveniently located, far from the metro and from the old town. Be patient.The hotel was booked a month in advance.When booking, it was CLEARLY indicated that we would need to sleep after a long flight and asked that the room be prepared. Moreover, during the week they called the hotel itself directly and reminded about it. As a result, the room was not ready for our arrival. From the word at all!As a result, we spent about 50 minutes on it. Breakfast at the hotel is monotonous. Fried bacon is always cold and rubbery. The currency exchange ATM is not working. During the week, it was not possible to change dollars into manats. I had to do it in the city center. The only people who have no questions about work are the waiters in the restaurant and the maids. They're all trying. In rainy weather, the hotel provides umbrellas, which are difficult to close. And then you have to hunt for umbrellas, because there are very few of them. The price of the hotel does not match the quality of the services provided. We do not recommend the hotel.
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6
3
September 16, 2023
The hotel is located in the center of Baku - good location, within walking distance - Primorsky Boulevard, shops, restaurants. The rooms are spacious, clean, bright, Russian and English are spoken at the reception. There is a spa hammam, a Finnish bath - for men, separately for women, massage, a swimming pool - open until 22:00. For breakfast - buffet - a variety of dishes, there are fruits - melon, peaches, nectarines, nuts, pears, bananas. I recommend it!
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5
3
August 19, 2024
So, I continue my trip to Baku hotels.
Holiday Inn is a pretty well-known chain, but it was this hotel that changed my mind in every sense.
I'll start as always in order.
Positive:
1) For me, one of the big advantages is walking distance to the shopping center. There are 2 shopping malls near the hotel: Crescent Mall and Port Baku. I won't tell you about the shopping centers themselves, everything is clear there. But from this plus comes a minus… The hotel is quite far from the metro... although this is not a disadvantage for me personally, since I use a taxi or rent a car.
2) Quick Check in. Maybe it was just lucky, of course, but we came in with another family at the same time and kind of quickly.
3) Rooms. We took two identical rooms, in general, I liked everything, except for the lack of personal hygiene kits. And I'm not talking about razors or maybe expensive face and hand cream, but elementary dental kits (toothbrush and paste).
I can't say about the kitchen, because I didn't take either breakfast or dinner.
As for the cons, it's still a subjective opinion, everyone will find the cons in something that they consider important.
In general, the hotel is good, but it grows and grows up to 5 stars
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March 8, 2024
Wonderful hotel, friendly and helpful staff. I would especially like to mention the SPA complex and the masseur Arzu. Thanks to her professionalism and sensitive, attentive attitude, the rest turned out to be not only pleasant, but also very useful.
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4
2
April 13, 2024
Excellent hotel , large rooms, good service, buffet breakfast (Turkey is all inclusive). The restaurant on the ground floor--- excellent lamb and pilaf shah just had an ideal taste and a very reasonable price.
But it is a 10-minute walk to the embankment, also close to all the necessary shops.
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3
April 24
The perfect place, the best breakfasts, clean, cozy.
Friendly staff
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June 24, 2024
I really liked it , the service is excellent, the rooms are clean , it smells nice, the food is delicious but the prices bite , the staff are lovely girls who are always happy to help
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1
October 15, 2023
Great hotel! In a beautiful historical place, the number of rooms has been updated. The views are amazing, though not on the sea, but also nothing 😇 Breakfast for 5, everything is fresh, the choice is great, special thanks to the excellent waiters who definitely did not miss the requests of the guests.
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2
1
May 10, 2024
A nice hotel with a great location and friendly staff. Excellent breakfasts and a restaurant on the ground floor. I recommend it for a pleasant stay.
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April 13, 2024
When visiting this hotel, I realized that the uniform quality standard adopted for this network segment is not about this hotel...
There is something with the ventilation system in the hotel. It is not very breathable on the floors, there is a musty smell. The room has a persistent smell of moldy mustiness with a pronounced strong smell of smoke. All things were saturated with these smells at the moment. Airing (opening the window) does not help. The room is full of mosquitoes.
Upon arrival, the room was not equipped in terms of the number of visitors and the number of accessories. You need to contact the reception several times to get what you need. The room itself: the wallpaper has come off in places, smudges on them. Toilet room: there were a couple of floor towels, then one, then it disappeared altogether... The floor tile lives its own life, since it has moved away from the floor-it plays.
Breakfasts: compared to hotels in this network segment, they are poor.
I'm sorry, but I'm very disappointed with this hotel.
On a further visit to Baku, I will use a hotel of another network segment.
The biggest negative is the smell of smoke and mustiness, even in a suitcase.
Horror....
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2
1
November 5, 2023
Price-quality ratio 👍. In the room there are slippers, tea, coffee. Shampoo, soap and shower gel in large containers, not disposable. The mattress and pillows are comfortable. There are Russian-language channels. Very nice view from the breakfast room. The breakfast itself is also normal: coffee is served by order, Azerbaijani tea in a teapot. Delicious jam and honey. Fruits, vegetables, sliced. They make dishes from eggs. Bakery products. The reception speaks Russian. Cleaning every day.
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1
1
January 26
The rooms are great. The cleaning is bad. Breakfast is so-so. The place is great.
The absence of any European channel surprised me.
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December 24, 2024
Marina 18 Restaurant
Eva met the receptionist.
The buffet is very tasty!
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November 4, 2024
In general, it's good, only the breakfast is weak and it's a pity that the reception does not know the city well, where and what is important for a tourist, although everyone is friendly and polite
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January 27
Very decent breakfasts, courteous staff, warm sea 🌊
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May 11, 2024
The room was not ready for check-in. Instead of two beds, one. After the request, they pushed it apart. At the time of arrival, there were still dirty mugs, and even a toilet bowl. This was the first time in the practice of travel. The room has a door to the next room with poor insulation. In the evenings, the voices kept me awake. Room cleaning for a weak C grade. The bead left on the floor had been lying there for 4 days, which we lived there.
The breakfasts are good, with a choice. On the eve of departure, all mornings, lunch boxes were ordered in advance, which were not ready in the morning.
I guess the hotel disappointed me.
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June 13, 2024
I've never left hotel reviews, but it's worth it here. Old numbers. Expensive. The staff at the reception does everything only from the second or third time.
At lunchtime, when the child is sleeping, the rooms below the floor are being renovated using a perforator. At the same time, the puncher works without pauses.
The only good thing is cleaning.
If you do not need a suite with a full bathroom and kitchen, there is no point in staying here.
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2
May 8, 2024
Maybe once the hotel was great... but now, compared to other hotels, it's no good at all. For a maximum of two ⭐️⭐️. The furniture is old, the rooms are worn out, the double bed consists of two separate beds and mattresses 😳 are you kidding me??? The mattress itself is dirty and collapsing, the lining is stained, the seals in the shower are mildewed, the diffuser is clogged... the platbands are smeared. Towels with rags... the curtains are smoky and wrinkled. In general, it's a pity for the money spent and spoiled sleep ☹️
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2
September 29, 2024
Nice hotel! Great cuisine, wonderful chefs! But the best part is, these are the guys at the reception desk!
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April 7, 2024
Hyped reviews. The hotel is for 3 people!!! Tubby (even bedside tables). Smelled of smoke. The SPA is not working. Elevators are being repaired. Breakfast (because of it, after reading a lot, I took the hotel) about nothing. Everything is salted (bacon, fish, ham). Stewed vegetables seemed to be nothing, if you dig deeper, the second portion is fatty. They do not clean the tables promptly. Far from the old town. If I go to Baku next time, I will take a family hotel at half the price of this, yes - breakfast will be simple. But for the difference, you can eat tastier next to each other and also drink. And so in the evening I also had to spend money on a taxi. Aah - and the view from the window is full of alessi ...... And the cherry on the cake - Aww, find a brush))))) the first hotel without it))))
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4
1
October 2, 2024
I love the IHG network. High standards of service, excellent breakfasts, very good room cleaning, water on request. Fly in the ointment: all additional services are prepaid only, which looks very strange for a frequent traveler… I gave my jacket to the cleaners - it was returned only 1.5 days after payment. Upon check-in, I agreed on a late check-out - so on the day of departure, I ate all my brains until I paid 50% of the day… We need to work on this!
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May 12
Great hotel! I stayed 2 times with my family! The best staff! Excellent room cleaning! Excellent breakfasts!
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August 11, 2024
The reception is not very attentive. Neither the time of breakfast, nor on which floor, was said. Yes, that's right... The elevator was also not shown where ... It's a pity, since the hotel is very well located and generally not bad
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July 16, 2023
A good hotel , a beautiful view from the window , good breakfasts , the pool is a little warm and small , and in the sauna benches dirty towels . But overall the impression is very good . The staff is service - everyone speaks Russian without any problems, is responsive and tries to help. Not far from the embankment , the location is good
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3
1
February 21, 2024
The hotel is beyond praise. Friendly staff. Great breakfasts. Good location. Everything is on top!
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1
2
August 17, 2023
The staff is polite, but any request is fulfilled only after 3-4 reminders. The location is a little far from the center, but a taxi is fast. The room was clean, the air conditioning works well.
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2
1
April 2, 2024
A great hotel! We had a two-room suite just a delight. Breakfast in the restaurant on the top floor with a view of the sea from the windows. I recommend it!
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1
January 3, 2023
A wonderful spa area, delicious well-served varied breakfasts, a large selection of fruits, pastries, sweets, nuts, dried fruits, I would like less salty fish. The service in the rooms is not very high quality, but helpful
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4
1
November 25, 2024
I like everything, service, food, speed of solving issues, cozy rooms
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January 17, 2024
Everything is great, sooooo friendly staff! especially the cleaning lady on the 13th floor, thank her very much! Everyone would work like that!
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1
October 30, 2023
The rooms are clean, but the windows are dirty. The breakfast is quite decent. The pool is allowed only in a cap bought at the reception in the spa complex. Dressing gowns are not given. Air conditioners work poorly (practically not regulated). At the same time, good ergonomics of the room with a convenient place to work. (very convenient)!
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1
1
April 1
Nice hotel. The rooms are quite... but require renovation
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March 22, 2023
Very cozy hotel in the center of Baku. A well-organized service. There is a currency exchange inside, which helps a lot.
I stayed there for almost a month, I was satisfied.
The staff is very friendly and attentive.
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3
1
December 9, 2023
A great hotel for a reasonable price. If you're looking for something to find fault with, then maybe the noise insulation between the rooms could be a little better. But this is only if you look for it. In general, it is excellent for any purpose of arrival, and convenient location, including transportation
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1
January 27, 2023
A clean and cozy place, nearby a large shopping center, an embankment, there is a place to walk!
Breakfast is on the top floor, in good weather you can admire the sea views.
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3
1
April 15, 2023
Nice view from the window!!! Great breakfasts !!! We went to a gorgeous pool in the morning and in the evening, we just need a hat !!! I had to buy it, everything was fine, only overshadowed by the fact that the refrigerator did not work! We asked to make or change it, said that it should be so!) and our baby 's curd milk has all gone bad !
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4
2
June 27, 2024
Delicious breakfast, very talkative waiters, friendly staff😁
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July 25, 2022
Nice big hotel. Comfortable and comfortable rooms. In addition to standard accessories, each room has an iron and ironing board. A very rich breakfast buffet. Good fitness center and swimming pool.
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3
3
January 10, 2023
Great hotel, everyone speaks Russian. Clean spacious rooms, good cleaning. Good breakfasts. Convenient location, everything is within walking distance.
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3
1