A comfortable, beautiful hotel with a high level of service. The large territory of the hotel is surrounded by a beautiful landscape and design, it was calm and pleasant to be here. Every day and every evening there were some events, themed evenings with cuisine and culture. There is a tennis court, yoga classes are held. Our room had a view of the ocean and the pool, it was very beautiful! The room was cleaned twice, everything was clean and worked properly. A rich breakfast (buffet) in terms of quality and quantity of dishes. The staff was very friendly, any issue was solved immediately and with a smile. It was convenient to order a taxi with the help of the receptionist, and the doorman always helped to get in/out of the car, it's nice. It was a pleasure to spend part of my vacation in Bali here, definitely the level of service at the hotel justifies its cost. As for the ocean, the beach area and the water were polluted by what washed ashore (algae, plastic, etc.), but the staff tried to clean it up. Alas, this is not a minus of the hotel, but of the ecological state of the ocean.
We rested for 11 days. It's a very ambiguous impression. The hotel itself fully meets the requirements. Questions about the organization of the service. The all-inclusive package does not stand up to any criticism. We took this package because of the children, but it turned out that they have a very peculiar understanding of this service.to order something from drinks, snacks, you need to present an all-inclusive card, so you should always carry it with you (bank card format), hemorrhoids with it. Some of the staff are not ready to meet with this card at all (they take it away, carry it somewhere, take pictures). Ordering these cards from a different menu, which they don't always have with them, is a constant strain to explain what you mean, especially for children. Nutrition is generally a separate song. These cards are not valid in restaurants. Coupons were issued for restaurants - 22 pieces for 11 days. Coupon 1 for a family, i.e. having dinner separately is still a challenge, especially in different restaurants. It 's very inconvenient . Strong alcohol is not included for dinner, only wine and beer. You buy something stronger. In a restaurant where there is no buffet, the choice of dishes is limited - 1 from the section (salad, main course, dessert), and all these rules, according to the staff, are not written anywhere. The service is very slow at lunch. It took up to 2 hours to wait for the ordered dishes. Once they were not allowed into the restaurant on the pretext that the dishes were out. After the senior manager's invitation, we were offered dinner anyway, with promises to resume the kitchen, and this is a moment for the buffet! We did not understand why it was necessary to start a dialogue with us on this topic. At the same time, we must pay tribute to the chef - they cook in the grain restaurant very well, very well.
In general, there is very little information about what is happening at the hotel, including the concept of dinner, New Year's Eve dinner. Very often, they were surprised to learn information from the waiter and were surprised, including the reservation of a table for New Year's Eve, they gladly accepted payment for 7 people, but they did not prepare a table for 7 people)))). By the way, if you do not pay for the New Year's dinner, there is simply nowhere to eat on 31.12 in the evening!!! Or go somewhere by taxi.
Actually, it's not the right coat for that kind of money.
Nice hotel grounds. Different pools, slides for children, everything is clean and well maintained! There is everything you need to relax. The staff is very friendly. The breakfasts are delicious and varied!
Of the disadvantages, there is no normal beach.
In my opinion, there are few dishes of more European cuisine - not so spicy and without so many spices))
A good hotel, helpful staff with good English compared to the rest of the locals.
The breakfasts are very varied and delicious.
The restaurants are not bad, the cocktails are unreasonably expensive.
There is no access to the beach, special equipment is working, they are digging something.
They are not allowed to cross the boundary line on the beach.
Pretentious hotel)
Excellent room service, everything is at a high level from cleaning to food from any restaurant on site.
Wonderful territory, lots of locations for photography
If you managed to get to this place (and you are an ordinary mortal IT worker), consider yourself lucky! Because it is better to book in advance
The rooms are decent, but here and there something comes off or something dirty. The towels and linen are very clean. The bathroom has a shower and a bathtub. The equipment in the room is all working. There is an iron and ironing board, fumigator, hair dryer, safe, TV, kettle and mini refrigerators. They clean it every day. They put water on - two bottles per person.
The choice for breakfast is very varied and very tasty. There are three types of cuisine for breakfast: European, Chinese and Indian. For dinner, there is a buffet for some money. The water in the pool is clean and pleasant. It doesn't smell like bleach. There are two mini restaurants by the pool. The food is great, but expensive. Service in restaurants by the pools for 4 hours. The hotel has its own beach. The garbage on the beach is being cleaned. There is a spa, but it was not possible to visit.
I won't say about the main building, but the villa was great, large and comfortable, with a basik, the beach of the hotel was not very good, garbage floated all days near the shore, bags, aluminum cans. In fact, almost no one swam there. They fought off the monkeys only once)), so I liked it. You need to travel, take a taxi and ride
They ruined the beach with breakwaters. Now there is a swamp where all the garbage from the sea is collected. The whole value of the hotel was in its beach
There were questions about cleaning. They came late to clean up. And it was always at that moment when we returned from the beach and needed to take a shower and change clothes, but instead we stood under the door and waited for the room to be cleaned. Some days they didn't come to clean at all.
On the plus side:
- we had a great room
-Incredible balcony with stunning ocean views!
- breakfasts are plentiful
- the territory is large and spacious. Well-groomed and beautiful
- there is a water slide - it's a delight!
Of the cons:
- there was a dirty bathrobe in the room initially, which we threw on the floor (to replace). And every time they just picked it up and hung it on a hanger (although the stain was very noticeable on it)
- the staff can not always help with requests. With what were the elementary requests
The hotel is nice. The ocean is dirty in this place.during the rainy season, it brings a lot of garbage to the shore. The territory is large and well maintained .
Stunning hotel, beautiful grounds, clean beach, excellent and delicious breakfasts. There is one water slide. Pool bar. Gorgeous view of the ocean from the windows)
A wonderful comfortable hotel!
Everything is at a high level! Excellent rooms, good cuisine and a large selection. Great pool.
The beach is good, but swimming in the ocean was not often possible. Either the tide was out or the high waves made it difficult to swim in the ocean.
Yuli
Yanti
Jun
Subrati
Agung
Yuda
Pande
Muliana
Eka is a team that tried to make your vacation unforgettable, cleanliness was maintained at the proper level.