A very bad hotel.
The main disadvantage is the staff, no customer orientation, they allow themselves to raise their voice to the client, be rude, mislead.
The hotel is located in an industrial area, there are no shops within walking distance, the nearest one is 30 minutes on foot, public transport is extremely rare. On the ground floor there is a good dining room that is open until 17:00, for breakfast from the hotel they give a coupon for 500 tenge, but there is not enough for a full breakfast.
The room is cleaned every day if you leave the keys at the reception, if you take them with you, there will be no cleaning, the keys are the only ones, they do not talk about this when checking in.
The countdown of the day starts from the time at which you checked in, if you checked in at 8 a.m., then at 8 a.m. be kind and check out, you want to stay for another hour, pay for the whole day, well, the administrators also do not warn about this when checking in, despite the fact that payment was made for all accommodation at once, they do not specify and about what time the eviction is planned.
I lived in a suite, the room is large, but everything is very outdated, soap accessories are not updated every day, shampoo was not available at all.
There is a large selection of hotels in the city, I advise you to consider something else.
Very cool hotel, I liked everything! The staff is friendly, everything is just gorgeous! Breakfast, lunch, dinner are delicious and not expensive! You can order in the room - very convenient! The bar has everything you want around the clock, thanks for the service!!!
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Дмитрий
Level 14 Local Expert
November 29, 2023
The hotel is normal. The rooms are large, clean, the furniture is good, the price tag is excellent for these conditions - the standard is 11.000tons. The kitchen-dining room is hearty and neat.
The location is great for those who came to the plant, but you can't open the window - it stinks, the nearest store is 30 minutes on foot.
The water from the tap is rusty, drained for 30 minutes.
For 4 days, the room has never been cleaned.
Channels on TV are just tin, what's the problem with connecting normal channels???
Price-Quality 4, but with bold ---.