Excellent laboratory department. The staff is polite and courteous. Even if there is a long queue, all issues are resolved promptly and professionally. I've been doing tests here for several years now.
For the first time in my life, I took tests and, in principle, never took blood from a vein. Everything was so fast and high-quality that I didn't even have time to be scared))))
Thank you very much, I have been choosing which clinic to go to for a long time, I did not lose, now I will only go to you without hesitation.
A coffee coupon is a magical idea, you leave HELIX happier than you came in 😄
I am very disappointed with the work of the laboratory.
The child was suspected of pneumonia, and tests were urgently taken. The results of the UAC and OAM came quite late, only after 18.00. But at least on the same day. Additionally, the doctor asked to donate C-reactive protein, the result of which was supposed to come in 2 working days, not counting the day the material was taken. Well ok. However, 3 more days have passed, and there is still no result.
I am disappointed with the work of the laboratory. At best, the results will be sent close to the final agreed time, or even much later than necessary.
I do not recommend contacting here, especially when time is important to choose a treatment strategy.
I liked it very much, everything is clear and fast. Pleasant staff, a gorgeous doctor- no questions asked - a professional in his field. Pleasant bonuses in the form of coffee and fruit puree. I recommend.
A modern laboratory is good at taking blood from a vein. It is quick and convenient to view the results in your personal account. Discounts on the following services. Thanks!
It's a good laboratory, we always do tests here. Polite staff. If there are a lot of names of analyses, then I go to the site and, as soon as I am ready, I can view them.
Excellent staff in the treatment room - 10/10. If it wasn't for them, I would have put 1.
But administrators let people through out of turn. I have already formed and paid for an order, work for 2 minutes, but after I waited 5 minutes, the administrator himself lets the person who just came in and needs to print out the analyzes, which is no faster in time. I suggest we still follow the order.
A wonderful laboratory! Nice place, friendly staff. I really liked the atmosphere and the service. Everything is very fast and clearly organized. I was satisfied. If necessary, come right here.
No matter how many times and no matter which point I visit, the reception of analyzes is extremely gentle, the attitude of the staff is friendly and attentive (good service even for a private laboratory, if compared with Lode). Even in that phase of the coronavirus, when there were huge queues for PCR.
A convenient website with the ability to view analysis panels and place an online order, so as not to slow down at the reception.
Pastilles/ purees for adults inclusive is a thoughtful advertising move, but still feels like a personal touch every time
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Наталья Кульбицкая
Level 8 Local Expert
April 3, 2024
I really liked this Helix point! I came on a weekday at 11 a.m. - there were no people. All the staff are incredibly pleasant and helpful! The new girl at the reception desk is a smart girl! All my tests had to be taken on an empty stomach. After blood sampling, they were given fruit puree and a coupon for a hot drink. That's how Helix took care of me! It was very pleasant and the prices for my tests were the lowest in the city🔥
The point is small for such a place, but respect to the staff, even with such a flow of people, they try to do everything possible to make all visitors feel comfortable.
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Elizaveta
Level 9 Local Expert
March 3, 2024
There are no questions for the staff, they are friendly and attentive. But there are definitely questions for the company itself. After Sinevo left, it was just terrible. There are huge queues, all the patients are standing without masks. I specifically chose you so that there would be no queue of patients. You come with an online order healthy, but you have to stand in line with the sick! And a very strange story with orders. On the website, you select a urine test, pay, and then you come to the point and it turns out that you need to pay extra for the container. There was no such thing in Sinevo. The site is generally terrible. You come in the evening to order, it's not working at all, you can't choose any analysis
The waiting time is 30 minutes. There is a strange queue, there is no terminal with coupons to normalize it. Either at 7 a.m., or don't go.
There are no questions about the medical part
The staff is friendly, polite and positive, but the organization of the room itself is much lower in comparison with other points. The territorial location of the point itself is very convenient.
The man at the reception is sluggish, you can't hear what he says because of the mask, he shook his head at my questions and answered with displeasure. It feels like I came to the registry of a polyclinic in a non-private center. This is not the first time I have visited this particular branch, but this is the first time this situation has occurred. And they did not give a barcode for coffee, although they would have given it last time.
In general, only the girls on the blood sampling are well done, it doesn't hurt and they are very polite.
Teach consultants how to talk to people on the phone! The consultant did not explain anything about the analysis, immediately lost the desire to go to this laboratory!
As I understand it - the heir of the Blue. The service remained at the same level, that is, high. I use the services regularly. Children like gifts after blood donation😄
Polite staff, good location near the metro station. The results of the research came pretty quickly by email. Clean and tidy. The queue is around 9 o'clock on a weekday for 2 people.
We took tests with a small child. The attitude to the child is excellent, but I didn't really like that the results can be picked up only until 17:00
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Anna *
Level 5 Local Expert
August 12, 2024
At first, this item had problems and shortcomings, but they were quickly corrected! Now it's the first time I've visited - everything is always at the highest level!
Clean; competent, courteous staff. Shoe covers and coffee (tea) as a bonus. A live queue, but small, for 2 windows. The result is sent by e-mail on this or the next day.
The staff is very polite and attentive. They tell and explain everything in detail. Before the visit, when cleaning snow from a car, I injured my finger, so they treated it and sealed it with a plaster and even helped to wipe the blood stain from my jeans with peroxide. It's nice to go there. I recommend.
I donated venous blood the other day. Very nice staff, and wonderful laboratory assistants) she is a medical worker and for the first time took venous blood so well, and a man, I want to note. Compared to other centers, I was pleased with the cost and speed of performing analyses. I passed it at 10 a.m. and already at 3 p.m. they sent me the result.
I am more than satisfied with the visit, I need to quickly pass a set of tests, we did everything quickly, painlessly and efficiently, the staff is friendly and friendly, well, coffee + a bar after passing tests for a skinny, a pleasant trifle)
A bright, free medical office. The staff is very friendly and attentive. The administrator Anna Rozhkova (sorry if I didn't remember correctly) is a professional in her field, helped to place the order correctly and explained everything in detail. Anna's colleagues are very courteous with young patients. Thanks for the work
The staff is polite. But there was only one blood sampling specialist working at the most popular time. I waited in line for 40 minutes, as there were a lot of people.
The first time I was in this place, since the analysis in a regular clinic is done for 5 working days, and here only 1.
and only positive emotions remained) very polite staff, the girl explained and showed where to go) adequate prices, they gave free coffee and a small bar to restore strength. A nice young man who took the analysis from vienna did everything very quickly and efficiently, it didn't hurt at all, for which special thanks)
It is convenient that you will receive an SMS to your phone and email.
I will definitely recommend this place 😃
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Александр
Level 3 Local Expert
August 14, 2023
It used to be better
Before the "rebranding" it was more sincere or something.
The specialists at the blood collection are like from a free Soviet polyclinic with a sullen face and tactlessness. And only a male specialist, Vadim seems to be the only ray of sunshine in this dark kingdom.
The reception is polite, but it became as if confused
In general, the clinic left a mixed feeling for the last time
In simple terms, you see where your money is going.
But seriously, it's a very good place with professionals in their field. Kindness and responsiveness, help and cooperation with everyone. Moreover, I observed the picture both from the outside and on myself. Recommend. It's worth the money.
It's not a bad place. They were served very quickly. After donating blood from a vein, they gave a fruit puree. It's so nice (especially when you're not a child anymore).
Extremely unfriendly reception staff, it feels like they hate everyone who came to take tests. Apparently, they do not know what impathy is for people who have not come to a beauty salon, but to take tests about their health ((
We took a blood test from the child's vein so that he did not even notice :)) thank you very much, you are great fellows!
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Анастасия
Level 12 Local Expert
April 3, 2023
Everything is fast and clear, after blood donation they gave an apple pie for bravery))) I just don't recommend going on Saturday morning, the queue is huge (
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Олег Мороз
Level 6 Local Expert
September 2, 2022
I'm always afraid of injections, etc., but everything went very well, I almost didn't feel a vein puncture, well done! Keep it up ! Thank you))