Helix
Directions
Dramteatr
207 m
104 reviews
February 23
There are constant queues, and it's not very convenient to wait outside, especially in winter, but I had to wait an hour
There is also a question about benefits and discounts. It doesn't hang near the entrance for some reason. A mother with a child, the disabled or pregnant may not even know that they are being served out of turn, in principle, this is what happened today.
Of the advantages, they give you coffee, which is over and no one refilled the terminal, and a quick test result.
The specialists at the reception are good, they do everything promptly.
See original · Русский
August 1, 2024
They serve quickly, polite staff, the receptionist in the lobby shows everything, the receptionists also explain. The process is well organized, the waiting time is acceptable, everything is clean and tidy. The prices here are affordable, there are still a lot of discount options, execution is faster than many others.
See original · Русский
1
December 8, 2024
I don't like to write negative reviews, but now, apparently, I have to! I am EXTREMELY disappointed! Today (07.12.2024) I tried to donate blood in your laboratory. Spoiler alert-unsuccessfully.
I arrived an HOUR before closing time. Not in 10 minutes, and not even in 40.
As a result, I stood in line for this hour, part of that time outside in the cold. But at exactly 12 o'clock, "the laboratory turned into a pumpkin," namely, we were informed that they would not take blood anymore! I.e., people stood in line for an HOUR, it is clear that they did not just pass by and decided to go in for nothing to do, they probably prepared, followed a diet, etc. There were only a couple of people left, was there really no way to accept us?? Even in state-run free polyclinics, people who have stood in line for an hour, whether for an appointment or for tests, are not kicked out!
The organization of the staff's work is extremely strange: the registrar registers one person, then leaves to take blood himself, a blood collector comes in his place, then they change again. The meaning of this rotation is not clear to me and, in my opinion, only slows down the work of the staff. At the same time, each person is already being processed for quite a long time.
Having studied the reviews for several years, I see that the problem of queues and slow service at this point was written in 2021, and in 2022, and this year they continue to write, and you all answer that the issue is under control and employees are doing their best. So do at least the minimum: why don't the call center staff, when consulting about the operating mode of this item, additionally inform you that it is very busy and it is not recommended to come later than an hour and a half before it closes. At a minimum, people using the services of a call center would be aware of the situation and would plan the visit time differently or would immediately go to another laboratory.
I came out from you and burst into tears, it felt like a tub of slop was poured on me!
The result - I went to another paid laboratory and passed everything on the same day, without queues on the street and hassle. It is clear that the loss of one client does not seem to matter to you, judging by all of the above. But now I will turn to you only as a last resort.
See original · Русский
7