There are no questions about taking tests or registration.
A claim to the place itself. It was very stuffy, there was little space, I stood in line for 15 minutes at the reception.
If there are children, then do not be lazy to drive where there is at least an electronic queue. Because as a person who sometimes faints from a needle himself, the atmosphere of the good old polyclinic will not add to the tranquility.
I take the child to the iMed center for a massage. I noticed that the next entrance is a laboratory. When it was necessary to do a blood test, I remembered that there is a Helix nearby, we went in 20 minutes before the massage and were afraid that there would not be enough time. The girls at the reception very intelligently and quickly arranged everything and invited them to the office. Since childhood, I don't really like to take a blood test, but this time I didn't feel anything. I was pleasantly surprised, we had time for a massage. I recommend it to everyone
I took tests for the first time in this laboratory. We politely and in detail consulted on the phone on how to take the exam correctly. At the very point, the staff was polite, told me everything and registered me. When taking blood, they clarified whether I had a fear of injections or blood. They gave me fruit puree and a coupon for a free drink at their coffee machine, as well as a certificate for insurance. In general, I am very satisfied with the level of services provided) Thank you to the staff for the work💚
It's a good laboratory. Very cool staff, especially the receptionist girl. She offered the child a balloon, was very friendly and informed him that there was no queue with a small child.
The staff is friendly, everything is explained. there is a parking lot. You can place an order on the website with a 5% discount. There was no queue, after the fence (it was not possible) they give baby puree and a coffee coupon).
We took urgent tests at 16.00 and already knew the results at 19.30. The most important thing is to clarify what is named and specifically needed and the age of your or your child
It's a little cramped , of course, and they work slowly. If there are not many people, then I think everything will be comfortable,
If there is an option to go to another bigger point, then go to another one.
Everything else is as always at the highest level in blue, just unlucky with the room
It's a terrible place.
Believe me, I write a lot.
Yandex dropped you off, I'm writing as I saw it.
Catch the truth:
1) you have branches next door where they accept only PCR tests and this is not indicated on your website, your single phone number and that operator does not warn about it. I will write to that address separately.
2) at this point, I've been there 2 times all the time. Both are insured, since the insurance company has assigned your network specifically
3) when visiting the laboratory at this address, the receptionist tried to prove something, from the category that there is a confirmation from the insurance and my passport, but the photo of the policy from the phone does not suit her?
What's the joke(I found the policy and showed it)
4) I was trying to figure out the analyses of the confirmed insurance, your administrator just printed out the form and handed it over with a grimace, saying read (((( she had help, she wasn't in the mood.
5) where to hang things on a hanger, there are no lockers (this is what, what century are you working in.
6) Your blood sampling nurse, it's not that, introduced a blood sampling tool. My hand is dangling in the air, she is changing test tubes, but it hurts me (((( she is just patient.
It really hurts
7) you can apply hard bandages, as the bruise took another week.
8) the fiasco was with coffee, thank you for your kindness and free coffee. But the cups are choking in your vending machine and burning the customers, and your girls are just laughing loudly behind their backs
p.s. your employees and their arguments, they say, serve him right, lower your level to the very bottom of the service.
Sadly.
The first time, a couple of years ago, I had a similar experience with your branch, so I go to another laboratory.
Teach culture to your staff and change the nurse, do you really have?
Maybe my review will reach your supervisor, I got through to Lode)))
I really liked the laboratory! Calm, courteous staff, comfortable environment. A comfortable chair with support not only for the back and arms, but even for the legs))) There was no queue at 8.00 on Tuesday. We were very pleased with the opportunity to drink coffee with fruit and berry candy immediately after the procedure (everything is included in the price).
I previously compared prices in three laboratories - it turned out to be even slightly cheaper in Sinevo. There are discounts on cards from other stores and pharmacies.
Everything is fine, as always. There were few people around 9 a.m. on a weekday. I want to come again, including because of the delicious fruit bar and hot drink.