A modern bank, many processes are automated, which in turn reduces the flow of people to branches.
Along with this, not all issues can be solved online, especially through a chatbot.
They did not open the card, since they are not a resident, while I know several people to whom they opened it. They asked for confirmation of the children's attendance at the kindergarten. For what, it is not clear. I went to kaspi and opened it without any problems.
The main Kazakh bank, the attitude towards customers is mediocre. They requested a huge number of documents, but did not respond to the request from the word at all.
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R
Ruslan
Level 10 Local Expert
September 12, 2023
A very convenient branch of the bank, works for individuals. The main convenience of the bank is that they work until 22.00 on weekdays, and until 23.00 on weekends.
At a bank branch, you can issue or re-issue a bank card in 1 minute. There are also terminals for paying for a huge number of services.
In general, Halyk (People's) Bank has a wide range of tools for a wide range of clients.
There are a lot of visitors, the queue is self-lengthening: seeing the number, people leave, but they are still waiting for half a minute, as a result, a lot of inactivity time, 8 out of 10 people left in front of me, but we waited five minutes until they were all sorted out. Unfortunately, I can't imagine a solution to this problem yet.
Terrible, just terrible! One person is served for 20-30 minutes on cash transactions. Wild queues all the time! And this is the city center, by the way!