I applied to Halyk Bank for paperwork on Tole bi 101, everything was quickly resolved. We would like to thank the chief manager Khalikov Karakuz for his promptness and courtesy. More such employees 🌹
Sincerely, Sabyrov Sagintay
A good bank branch, here you can quickly transfer money or receive a pension or transfer, also pay utility bills here, the staff is polite, and pleasant service, there is little queue. The waiting time will not take much time, at the entrance you will be met by a manager or a security guard who will help you get a ticket or give you information on the issues you are interested in.
Polite, attentive employees of the bank, we were passing through Almaty, everything was quickly resolved when contacting, we are very grateful to Nitilova Galiya, CPS 49
The staff of the Department at Mailina 79 near the Vaz Ring is very highly professional, attentive and caring, starting with the girls at the entrance and ending with the operators, I am very grateful for solving all problems in a short time and competently
People's Review
SOS Halyk does not allow me to receive money, I lost 1220 dollars, please help
During the month, my attempts to withdraw money from Halyk Bank were unsuccessful - I act through a representative by proxy (I do not live in Kazakhstan), who came to the bank's office 11 times-I could not. transfer:
Arrival an employee of bank 1 confirmed that a transfer in dollars is possible under this power of attorney. Exchange of tenge for dollars (the bank's commission is about 0.4% of the amount = 440 dollars)
Arrival 2-we are trying to make a transfer-refusal-the employee says that a transfer in dollars is only possible to the account of a legal entity and only inside Kazakhstan - instead, he offers to make a transfer in tenge and transfer it to my account. Another bank in Kazakhstan
Arrival 3-conversion of dollars into tenge (the bank's commission is about 0.4% = 440 dollars) - we make a transfer-refusal-a bank employee says that you cannot transfer more than 4 million tenge per day from a card account and your power of attorney is not suitable for transfer to tenge
Arrival 4-I bought 10 thousand dollars (the commission is about 40 dollars), we are making a transfer from Kazakhstan to a cryptocurrency exchange with a license-the money was returned to the account-the call center does not know why, it can only name the reason
5-arrival-we ask the department – the employees do not know, we ask the head of the department-they also do not know, only in the forecasts, there is no information from the currency control and they cannot receive it. They offered to change the KBE, they changed it. Shipped. Refusal.
Arrival 6 - they again do not know why, there is no information from the currency control, they offered to change the KNP, changed it, sent it. Refusal.
Arrival 7 - no one can call back the reason, they offer to adjust the purpose of the payment, they changed it, they sent it... rejection
Arrival 8 - after the scandal, it is possible to ensure that the transfers of this company cannot be carried out, since it provides sanctions services -why was this not announced during the first transfer? Pause to search for another recipient company
Arrival 9-sending to a brokerage company in Kazakhstan - refusal. The manager on the phone does not know the reason, the call center does not know, the manager assumes that it is a failure - he offers to send again.
Arrival 10 - reduce the amount to $ 1,000-send it back, wait. At the time of writing this article, a translation is in progress...
Arriving on the same day at 11, another representative from another city will send 2 more transfers with minor corrections in details (suddenly they were). The currency control informs that it is impossible to do this - it is impossible to send different people from different cities. Why? What law prohibits this if both have a notarized power of attorney?
It has been more than a month since the first attempt (and lost $1,220 due to commissions and repetition costs), !!!a month!!! I can't get my money from this bank.
The neglect and incompetence of employees, including managers, is disappointing, they do not know how to make a translation - they need to be told what and where and how to write, and employees repeatedly try to say that this is impossible, but they did it in another department.
I ask for help and assistance, I am sure that there are caring and competent people in this bank, I will be glad to help - write me a telegram @Sergonogsv
The bank has become weak, no matter who is lazy, any client can be robbed, there was fraud with me, the cops mocked me before the senior branch, too, even though they do not know what it is to serve (about cops)Not long ago, I woke up in the morning, they took 6,235 tenge, went to figure it out, they didn't even talk, they smiled and that's it!
The service is excellent, but they do not always accept utility bills. It is inconvenient for me to pay through an ATM. It is unclear where the change goes.
The best guard in this department is a guard who will always help, prompt, direct and smile. Rating him. The rest of the staff just looks smart and doesn't move much. It's always unclear why there's a queue.
I am a pensioner, my pension goes through this bank when I asked for a loan, I was refused. Now I have to withdraw money from the Halyk bank and transfer it to the European one. I'm sorry for the spelling