Hakuna Matata
22 reviews
October 6, 2024
I took a 2015 Toyota Yaris for a week in October 2024. Everything is fine, the car is not new, but the rental price and the deposit correspond.The undercarriage is tapped by racks, not critical. the roads are normal, you are not driving fast, so there is no knock ...))). delivery to the place is free, they also pick themselves up from the specified place, it is convenient. I took it from them for the first time, shot a video when renting, handed it over without problems, there are no pitfalls, the deposit was returned. I returned the car a little earlier, I looked at everything I wanted. In principle, a week is enough to travel around the whole island slowly. I am happy with the rent. Special thanks to the Russian-speaking VACAP employee, he solved all my questions quickly. I recommend.
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July 22, 2024
I handed over my rocket today! I liked the rental company, the manager answered questions quickly, the car was driven at a strictly appointed time to one area and picked up at my request in another. This was my first experience driving a car in Thailand, the Toyota Yaris car is old and very broken, BUT I needed it for the first time + the rental price is sooooo low, it performed its functions perfectly! There was a not very pleasant smell in the car, so as a bonus, the lease was extended to 18 hours instead of picking up the car at 10 o'clock. I didn't have to wash and vacuum the car, the employees of the rental company do it themselves, I also consider it a plus. I will recommend it to others and use it myself next time.
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May 31, 2024
Great guys. I 've been taking it from them for years . All without cheating . Any cars and motorcycles are available . They gave out a car right at the airport . There is a service for issuing and renting out after hours in any place at the request of the client , which is very very convenient. The administrator is always in touch in Russian and English. The review below surprised me. Probably competitors wrote it . I advise everyone and have a good rest)
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June 25, 2024
I really liked the service. I took the car for three days. They were delivered directly to the address at the appointed time. And they took the car back from my address. It's very cool that you don't have to go anywhere. Everything is fast and clear. They didn't take my passport as collateral, they had money as collateral, and that was fine with me. The contract was quickly filled out on the spot, which is very convenient. Any questions are promptly answered by the manager in the WhatsApp in Russian, which is very cool. I recommend the rental. I will contact you again. Thank you.
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1
July 19, 2024
If you need a means of transportation and don't want to bother, the guys from Hakuna will do everything beautifully ! They will deliver you where you need to be taken away the same way! Plus, you can move the Pangan, you did not like the device, you will be replaced with another one! In short, the office is in order, I RECOMMEND IT! Good luck to everyone ✊
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1
June 7, 2024
First, we took a bike for a week. Very fast support in Russian, delivery on time, the cash deposit was returned immediately without problems (passport is not taken as collateral - which is very good, we have heard about blackmail with the return of the passport on the eve of departure). A week later, they took a new yaris: brand new, clean. Everything was fine: no problems at all, everything is clear.
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August 5, 2024
Great company. We agreed back in Russia, payment in rubles to a Russian card. There were several cars to choose from. They brought it in time, the deposit was five thousand baht, which was returned without any problems. The car was clean, in good condition, with little mileage.
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July 20, 2024
Everything went great. The car was delivered at the scheduled time, the rental/return procedure is as simple and convenient as possible! Thanks!
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July 19, 2024
Everything is great. The car was rented for 10 days. The car is in excellent condition. They were brought and picked up according to the schedule. We were completely satisfied. Thanks
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March 27, 2023
I planned a March vacation to Koh Samui, I understand that it will be hard without a two-wheeled horse and I went to the Internet to look for a rental office.
I came across the Hakuna Matata company, according to
Reviews from other vacationers like norm!
I contacted the guys from Hakuna Matata, wrote the dates of my stay on the island and my bike wishes, and offered 3 options.
I made the choice and made a purely symbolic prepayment, a very pleasant bonus that all communication took place in Russian)
Upon arrival on Koh Samui, the bike was delivered directly to the ferry, despite the late arrival!
Well done guys! Everything is clear, fast and convenient!
On the last day of my vacation, we arrived at the hotel where I lived and took the motel, returned the deposit I left (without any problems). The price tag was also pleasantly surprised!!
To everyone who is planning a vacation with a bike rental, I highly recommend this company!!!!
THANK YOU Hakuna Matata
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June 17, 2024
I once again booked a motorbike with this company. I used their services before the pandemic and three times after. I write to the guys, I set the dates of my stay on Koh Samui. The motorbike is driven to the places agreed in advance. For the last few years, this is Koh Samui Airport. I rent a bike there about 2 hours before departure. Everything is clear and without problems. I try to take a bike that is not new, so that there will be no further problems with minor scratches and chips. The main thing is the engine, the chassis, the tires and the brakes. Everything is generally fine. But I wanted to draw attention to a couple of nuances. First, gasoline would be better filled to a full tank, so as not to think about how to return the tank with the right amount of fuel. And secondly: the opening hours are only from 9:00 to 18:00, if you receive earlier and hand over later, then an additional payment is required. Everything else is fine! Good luck to the guys in business, and we have good equipment for travel
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November 3, 2023
This year I took the bike for the 4th time in this company. They were brought to the hotel by the time. As always, no complaints, only positive emotions. Booked in Whatsapp. The deposit is 3000 baht. Visited with bike Phangan. The rating for the work is 5! Thank you 🙏
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March 17, 2023
What didn't you like?
- The car was provided to us a day later than agreed, there was no reduction in cost due to a reduction in the number of rental days.
- The employees who took the car hardly communicate (do not communicate at all) in English (we know the language). It is impossible to build a dialogue, some kind of communication with gestures or just silence, like, guess for yourself what we want from you.
- We received threats from the police in the Russian-language WhatsApp chat. I will elaborate in more detail: at the time of acceptance, we did not inspect the car enough, took not enough photos and did not shoot a video. I was based on previous experience: I have repeatedly rented and successfully rented a car in other countries. I also have accident-free driving experience for more than 15 years, including driving on roads with left-hand traffic.
When handing over the car, a small dent was found on the trunk door, which was a surprise to me. If it had been a blow from behind or the result of an unsuccessful reverse ride, I would have felt it, and I would have immediately reported the incident to the company. As a result, we did not find any clear explanations of the origin of the dent, nor evidence that the car did not have a dent at the time of transfer to us (our mistake in not examining the car in sufficient detail is also present).
It is not possible to build a dialogue with the employees who accept the car. We communicated through Russian support in WhatsApp, where we were told that the dent could have been, for example, received in the parking lot from a motorbike. We also found out that we would still have to pay for the damage in this case.
The amount of damage, by the way, was, of course, the maximum possible, i.e. it was equal to the amount of the deposit of 5,000 baht. As we understand it, this is the amount that you are guaranteed to lose if at least something happens to the car through your fault or not.
The chat communication itself was as dry as possible and devoid of empathy, it left an unpleasant aftertaste. Given this, we warned that we would leave a negative review, as for us the experience of interacting with is given
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4
June 23, 2024
Excellent service, there are no strong questions about the bike, two helmets are included. There is a deposit, but it is much better than your passport.
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1
June 18, 2024
I've been renting bikes from them since 2018.
Everything is clear!
Good value for money!
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May 26
Everything is great.
They arrived day in, day out.
The deposit is immediately refunded
In good condition, a phone holder is provided upon request.
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June 23, 2024
Everything is great! For the third year in a row, we rent a car here. There were no problems.
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June 29, 2024
Everything is fine, I'm using it for the third time!
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August 2, 2024
Excellent service! Great cars!
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August 27, 2022
The car was given out , which was constantly broken down , then replaced with a car whose back seat fell off .. it feels like they 've collected the trash at home and are renting it out!
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July 5, 2022
Excellent service. There are Russian-speaking staff. They bring the bikes themselves, they take them away. The price tag is average for the island. If there is a need, I will contact you again.
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March 17, 2023
Boorish support, pumping out money, threats by the police (allegedly for a false review).
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