A very beautiful, clean hotel, the staff is polite, friendly, my husband and friends and I stayed at the hotel on December 3, 2022, flew in for the New Year holidays, but due to the situation that occurred in Almaty and in our country as a whole, I want to thank all the hotel staff from our family and friends, including including the host (sorry, we don't know your name), thank you for not leaving us, supporting us in everything and worrying about our safety, moving us to another of your hotels if possible for safety. Anyone who reads the comments, we advise you to stay at the Grand Voyage Hotel and not worry, they have shown their hospitality and reliability in everything. At every opportunity, we will only stay at this Hotel. THANK YOU ALL VERY MUCH.
I liked the hotel: clean and fresh bed linen, polite staff, delicious breakfasts, cozy room, especially the shower room. A very convenient location for those who come to the city for the purpose of medical examination: nearby, within walking distance of a laboratory, an ophthalmological center and other medical institutions.
Everything is fine. Clean, cozy. A great neighborhood. Polite staff. The breakfasts are not bad enough. The sound insulation in the rooms is acceptable. I definitely recommend it
It's fine, but there is no restaurant and you need to run around with a tambourine to get the documents and remind them constantly and only in the morning. Amnesia and inability to complete the order is present. The rooms themselves are great
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М
Муратов Григорий
Level 7 Local Expert
October 30, 2023
Great hotel, nice rooms, friendly staff. The location of the hotel is also good. One minus, the restaurant is open only for breakfast, they will not feed you in the afternoon or in the evening, you need to go somewhere.
It almost corresponds to its level. The service is good, but the breakfasts could be better. And the fact that they offered only instant coffee included in the room rate, and other coffee only on a paid basis forced them to remove one star.
The place will be ideal for guests of the city who came to treat their eyes in the center of Kanavalov. The clinic is right in the same building.
The location is excellent.
I started booking, showed the website that there were no breakfasts, arrived at the reception, and voila, there are breakfasts, the rooms are clean and cozy, I recommend
Everything is fine: location, cleanliness, staff.
Of the cons: it rained on one of the days of our stay, and there were only 3 umbrellas for the entire hotel.
A good hotel in the center, decent service, but the safe was broken in our room, and they could not fix it, replace it, or move us to a room with a safe.
Very inattentive reception staff((. On the working day of arrival, they were asked to prepare the documents in advance, by the departure date. The request was "safely" ignored. Otherwise, it's not bad. Good kitchen, clean, cleaning is responsive.