Grand Voyage
140 reviews
August 8
We stayed for 3 days, we liked everything: the accommodation- everything is in the rooms and clean; the breakfasts are varied, hearty with fruits and vegetables; at the reception - the girls help with all questions, printing documents, issuing a certificate of accommodation for banks. The location is in the golden square, there are many restaurants nearby for every taste with affordable prices. I recommend.
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1
November 5
Nice hotel. I will consider it as an option next time. Friendly staff, beautiful interior, cozy rooms, clean, there is something to choose for breakfast) Just one moment, there was no TV. I agree that I stayed at a hotel for this, but for half an hour before going to bed, I could watch something....
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November 1
The hotel welcomes guests from all over the world. Very comfortable and cozy rooms, pleasant friendly service. Special thanks for the delicious homemade breakfasts for every taste.
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November 18
Clean, quiet, friendly staff. The breakfasts are simple, but there is plenty to choose from, delicious coffee. The room is spacious, clean, everything works.
I liked everything, thank you!
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June 22
A good place, in the center of Almaty, corresponds to its level. From the complaints - all 3 days the breakfasts did not change from the word at all, and the price tag for deluxe is at the average + level, so a solid 4.
I liked it:
1. Location - the center. There is everything nearby - restaurants, shops, exchangers, banks;
2. Room - cleanliness, accessories, everything is neat, soft and working. The hotel itself creates a pleasant impression, the kids will definitely like the huge aquarium with fish at the entrance;
3. The staff is polite, to the point, there are no complaints;
I didn't like it:
1. Breakfasts - have not changed for 3 days, the choice is also limited, although there is everything you need;
2. Sound insulation - I heard sounds from the corridor more than once and woke up, the fault was all the gap between the door and the floor;
In general, I recommend it
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September 5
Excellent hotel, located in the "quiet center". It's cool to change the mats in the elevator on days of the week, because there was no Sunday. Good breakfasts, clean and quiet.
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1
July 2
The hotel is beautiful both inside and out, everything was clean in the room, floor-to-ceiling Windows in our room, air conditioning, without which it is impossible to exist in Almaty in summer. The staff is friendly. Breakfast is average: the same thing every day. I liked: coffee, cheesecakes and watermelon.
The TV was not working, and after asking us to do something, no one came to us.
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October 29
We stayed for 3 nights. We were settled ahead of time, for which a special thank you to the reception manager! Cleaning every day, everything is clean, tidy, the location is convenient!
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October 29, 2023
A wonderful hotel in Almaty. Satisfied with the location, comfort, attentive staff, excellent breakfast. The restaurant is closed in the evening, but there are good restaurants within walking distance. I recommend the hotel, especially for business trips. The hotel also has the opportunity to hold a small conference (up to 100 people), there is a hall with the necessary equipment and lunch and dinner can be organized for participants. Excellent combination of price and quality!
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October 14
Great hotel. The staff is polite and helpful. Good internet connection. Delicious breakfast, real coffee from the coffee machine. Well-maintained rooms
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December 17, 2023
Beautiful hotel, polite and friendly staff. The rooms are clean, the cleaning is done every day, the bed is snow-white. The hotel worthily confirms 4 stars. It is located in the very center of Almaty, near the Kok-tobe cable car. The view of the mountains in clear weather is simply magnificent. In the morning there is a buffet breakfast. The food is monotonous day after day, but delicious.
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July 24
Pleasant staff, regular and high-quality room cleaning. Of the disadvantages - there is no insect screen on the windows, which were very lacking, and for some reason the room cards were demagnetized every time - I had to go down to the 1st floor specifically to have them updated. The breakfasts are not bad, but not very diverse, there are also not enough containers that keep food warm - steamed /grilled vegetables would like to eat warm, but they stand in ordinary bowls and cool down
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October 23
This is the second time I am writing a review for the same hotel. Good location, quiet, clean, cozy. The problem is only in the staff, local staff at the reception will spoil anything, such a republic!
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November 13
The rooms are nice and cozy. Everything works. The breakfasts are very modest and the breakfast room is very strange (a former nightclub with a stage and huge revolving tables).
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May 30
A nice cozy hotel, cleanliness and neatness in everything. The staff is polite and attentive. The rooms are cleaned regularly, everything you need is in the room. The breakfasts are delicious)
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October 26
The hall for scientific conferences and presentations is cool!!! Super!
And during the break, the coffee break is excellent, the service is good
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May 30
Very convenient location in the city, comfortable cozy room, attentive professional staff. Since the beginning of the SVO, rooms have become more expensive- this is of course a minus. When I'm back in Almaty, I'll try to book a room right away
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1
May 17
Clean, comfortable rooms, adequate cleaning. But - breakfasts - by 0 points - not to mention the assortment - sausages are cold! And - the cafe does not work in the evening - it is extremely inconvenient when you return late from work, you are tired and need to go somewhere to have dinner.
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May 1
A good hotel in Almaty in the center, on a quiet street, large cozy rooms, everything you need. The view from the window to the courtyard is a little boring and the breakfasts are a little monotonous. But overall a solid 4, I recommend it.
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October 3
Clean, pretentious design, simple breakfasts, a minimum set is present-porridge, eggs, vegetables. Hospitality is present.
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April 6
Upon arrival, they warned about early departure and that they would need breakfast to take away - this is standard practice and agreed upon at the reception. What happened in the end:
1. The same person at our eviction said that the kitchen was not working and he could not do anything.
2. They also did not have a room service - they also failed to eat when checking in.
2.2. And an empty mini bar in the absence of a room service! With an empty refrigerator running loudly (for some reason)😵💫
3. Well, when booking by phone, we were not asked about the number of beds and were given one bed in the room for two. I had to pay extra for the exact same room with two beds. 4. In addition to everything, the entrance door at the bottom has a large gap from the floor and the light from the corridor makes it very difficult to fall asleep.
For those who are used to staying in comfortable hotels, I do not recommend it, the service is the worst
P.S. the sheets are torn here, and judging by the used toothbrushes in the shower, the rooms are not properly cleaned 🤦🏼♀️
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December 18, 2023
Convenient location, good rooms with everything you need, everything is not bad with cleanliness. Even with a large number of guests, it is not noisy and you do not bump heads with other guests in the corridors. However, if something is broken or you need some kind of administrative decision on a weekend or after 20 o'clock, you will have to wait until Monday or morning) But in general, I recommend it.
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June 21
Nice hotel. I give 3 stars because of the bad breakfast. There is nothing to eat, as they say) it would be necessary to diversify breakfast somehow. Clean, cozy. The very center of the city.
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June 16
I liked the hotel. Not a bad room, there was an opportunity to go out on the balcony. The view from the window to the mountains is amazing. The breakfast was disappointing, the table is a little meager.
But in general, four.
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1
July 5
Everything is fine and the architecture, and the interiors, and the service, and the cost, and the view from the window is just a fairy tale
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October 2
Great hotel. Good location. Delicious breakfasts. Clear. I recommend
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July 24
Nice quiet hotel, conveniently located. There are restaurants within walking distance
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1
May 8
A wonderful hotel. Very attentive and courteous staff on the floors. I felt like a welcome guest.
Breakfasts with a reasonable variety.
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November 12
The TV did not work for four days, they did not bother to replace it, they lied for four days that they would replace it, in the end they did not replace it. One night, water started flowing, so they don't have a night service engineer to fix the accident, and the water was leaking until morning. In a word, a terrible hotel.
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October 26, 2022
Clean, cozy, friendly staff. Daily cleaning service. Convenient location. There is a good Munich beer restaurant nearby.
We were in the middle of October, it's already quite cool outside, there is no heating in neighboring hotels, people are freezing, but it's warm here and the bathroom has a heated floor.
For those who are on a business trip, it should be taken into account that there are difficulties with paying by bank transfer from a legal entity. If this issue is resolved at the hotel, then it's great!
There are no problems with payment from physicists, all accounting documents will be prepared.
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2
November 16, 2022
A wonderful hotel in the city center! Beautiful facade, beautiful interiors and room decoration. Elevators, silence, cleanliness and comfort. Everything is conducive to rest! There is a mountain view from the upper floors! There are quiet streets near the hotel, exchangers and minimarkets and a pharmacy, there is a McDonald's and a restaurant nearby. The staff at the hotel is polite, the rooms are cleaned daily. The breakfast is good, but there is no restaurant in the hotel, you will have to have lunch and dinner somewhere on your own. Eating in the city center is not a problem. Therefore, the overall impression of the hotel is positive and I would love to stay there on my next voyage.
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1
September 18
How did I get to your hotel, I asked myself, why am I not rich? I would like to enjoy staying in such a beautiful hotel at least for a day, of course with breakfast
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October 16, 2023
Comfortable, cozy, clean. The staff is friendly. The breakfasts are good. Upon arrival in Almaty, I try to stay here. Everything is within walking distance. I recommend you to stay.
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April 27
The hotel is gorgeous!!! I recommend staying here, the rooms are very clean and the breakfast is good, everything is delicious.
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July 28
Excellent hotel, friendly person, delicious breakfast. I recommend.
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June 21, 2023
I was on a business trip, so I'll write glide, everything is good for living, cozy and clean, chic beds and mattresses (although we slept there :)), and did not live. Wifi is nimble, the kitchen is normal. Four stars for the fact that the refrigerator was not working and the beer was already warm by morning:(
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April 13, 2023
Nice helpful staff. The room has everything you need, spacious rooms. Those rooms with windows facing Kurmangazy Street offer a beautiful view of the mountains.
There is an ironing room on the floor.
For breakfast, you can find everything you need, varied and tasteful. There is a grain coffee machine.
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1
October 17, 2022
A hotel with a good location. There are many cafes, restaurants, minimarkets, pharmacies around. The rooms are odorless, clean upon check-in. In the future, the cleaning of the rooms was lame, they were corrected if asked. The staff is polite and helpful. The breakfasts are not bad, everything is fresh, it would be possible to serve some dishes, at least a little warm.
But in general, the price is quality, good. I would have stopped again.
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3
October 22
Beautiful and cozy Hotel, polite and friendly staff
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June 30, 2022
The service is excellent. The breakfasts are hearty and varied. The room (we had a deluxe) is compact, clean. At the reception, the hotel employee Aibek was always friendly, polite and responsive. The location of the hotel is very convenient: ryabom Park, Astana Vision clinic, close to metro stations. Overall, the impressions are good. The only negative is the air conditioner in the room (they couldn't adjust it, they were a little frozen, but it's hot without it)
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1
May 31, 2023
We were passing through with our spouse and a small child. A cot was provided for my daughter upon request. I liked the cleanliness, silence in the hotel, as well as very tasty breakfasts.
Within walking distance of the shopping center, the lift to the Kok Tobe mountain.
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3
November 5, 2022
A huge, HIGH, bed! It's worth staying here for such a bed. The staff is polite. The prices are reasonable. The location is convenient - near the metro station. There are several good restaurants and McDonald's nearby.
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April 12
Very nice hotel, the rooms are excellent, new. the staff is on top, responsive and empathetic.
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June 24, 2023
Excellent hotel, excellent service. We checked in almost at 11 pm, we were fed dinner. The rooms are clean and have everything you need. We were satisfied with the accommodation.
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November 27
Good location, clean, decent service
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June 10, 2022
Good location in the center of the old part of the city. the rooms are in good condition, the hotel has an unusual and interesting interior. Of the minuses, the breakfasts are not particularly varied. There is not enough space, if everyone came down for breakfast, it is difficult to find a separate table. For the price, the quality is a good option with this location. There are many places around where you can eat.
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October 16, 2022
A great hotel with good rooms in a convenient location. Two minor disadvantages. 1. Three-course breakfasts in all directions (omelet, porridge, fruit). There were questions about everything. Moreover, I was loudly refused to make scrambled eggs))). He did not insist. Therefore, we went to have breakfast in a cafe nearby. 2. At 8 a.m., the staff begins to rattle the trolleys very loudly and repeatedly, leaving the elevators. Try not to take rooms near the elevator. Otherwise 5.
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November 14, 2022
The room is large, everything is necessary, I liked shampoo and shower gel rarely where they really smell nice. Non-standard check-in. Check-in after 15, check-out before 14. Breakfast could have been better. Pancakes and pastries for three, pleased with the pasta bolognese.
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June 22
A great quiet hotel in the city center.
The service is at the highest level.
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1
April 26, 2023
The price and quality are excellent! The sound insulation of the windows and doors to the room is not very good, the staff noisily starts walking in the corridor at 8 am. Ask for a room not at the entrance to the hotel, the road is noisy.
The bed, bedding and room cleaning are excellent. There is a great cold pressure in the shower. Brushes and ear sticks are included, they are updated every day. In general, I recommend it!
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