Grand Mildom
146 reviews
December 9, 2023
Perfect location - just across Dostyk Plaza, easy drop off by taxi. Fair price for offered amenities.
August 20, 2023
Brand new hotel! Nice service.
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December 3
The hotel is price = quality, very tired, but the staff is friendly and responsive :)
The gym is small and was under renovation, the sauna is 40 degrees, the pool is also a question, but the hammam works. In general, you should not go to the SPA, from the word at all. I also do not recommend rooms on the 9th floor, the elevator is right next door to the room, plus there is a lounge and they go all night, it's hard to sleep, but when tired it doesn't matter))
The breakfast is good, there is a lot of delicious and interesting things.
The location of the hotel is good, near Terencourt, it's great to run there in the morning.
If you want everything too, but not tired - take a novotel, but there is a price tag x2.
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October 1
A cool, atmospheric place, I emphasized a lot of useful iconic moments for myself here, the level of LUXury, I literally did not find myself here by accident, I just learned to take randomness for granted, that's how it is...I recommend holding meetings and conferences, the staff will easily provide a place to read prayers. And they will delicately tell you where you can "wash your hands" ...!
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November 30
I really liked the hotel. Attentive staff. Clear. A big plus is the pool. Linen, towels, and bathrobes were changed every day. Breakfast is a large selection of dishes. The child really liked the porridge! I was pleasantly impressed by the level of service!
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September 15
Excellent hotel: spacious, clean, stylish room, varied and delicious breakfast, convenient location, responsive and, most importantly, prompt staff.
Potential for improvement: the pool needs to be cleaned.
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November 17
The cozy hotel is located opposite the shopping center. Convenient location in the central part of the city, comfortable and large rooms with panoramic Windows. Delicious and varied breakfast
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August 23
I really liked this hotel. A complete set of hygiene supplies, everything is very clean and stylish. There is a bar with panoramic views upstairs.
The only point is the very small breakfast area.
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June 6
We stayed with a family of 3 people in February 2024.
The most convenient location in Almta: near restaurants, shopping center, good transport accessibility.
The hotel is cozy, clean and very quiet.
The breakfasts are delicious, the choice is more than enough.
The staff is polite, any questions were solved without problems.
I will be in the city, I will definitely choose the GrandMildom again.
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August 27
One of the best hotels in Almaty, the cost is sometimes high, but here you need to catch discounts, I recommend taking rooms from the junior suite in the bay window, the standard room is too small, an excellent spa, which is included in the room price, a good restaurant. I recommend.
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November 15
Comfortable rooms, good breakfast, decent gym and SPA area, convenient location, the only inconvenience that I noticed was a noisy construction site nearby, but this is understandable, temporary
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October 13
I liked the hotel. Responsive staff. A good breakfast. Convenient location. We extended the room for free for several hours, since the plane was in the evening. They twisted the scooter for their son. We brought all the things. My son broke the cup. They didn't take anything. The food in the room is delicious. Well done! I'm going to work in December, I'll stay here 👌
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November 18
Nice hotel. We rested in the spring of 2024. The rest coincided with the Orthodox Easter holiday. What was our pleasant surprise when at breakfast in the restaurant we saw beautifully decorated Easter cakes and colored eggs! The location of the hotel is very convenient - everything is nearby - shops, delicious restaurants, the staff is friendly, I liked everything.
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October 31
An excellent hotel from an average price budget . The service is excellent. Although we were noisy in the room, no one complained and everyone was hospitable. The rooms are clean. The staff is excellent. The price, quality and location are super. Thanks to the staff
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October 5
The hotel is clearly losing points in terms of its level. The rooms are gorgeous, the service room is on the level, the breakfasts are excellent. There are no employees at the reception, just zero, it seems that these guys come there to work after a shift at the factory (someone is sleeping at the counter, who is trying with the last of his strength to solve some issue). Actually, the reception is the Face of the hotel and here you are, nate, look. I asked to assemble a lunch box for a certain time, there was an early check-out, they said everything would be ready - as a result, nothing was ready at all in the morning, and the one who was sitting at the counter asked to wait 2 minutes, now they will take it out. As a result, 2 minutes somehow turned into 15 minutes of meaningless waiting, as if someone had been sent to the next block for bread. Fitness - it would be better to forget about it altogether and no one said that it exists. And it's not even about the type of repair going on there, but about 4 half-broken simulators, well, really, I haven't even met such a shameful place. The sauna is open, but it's cold there, maybe 40-50 degrees. But the hammam is good, really. The pool is also worthy to take a dip after the steam room, although it is far from the level of the SPA, but it will go. In general, the hotel is good, and the service needs to be done, and you need to start with the reception. Although the staff, who are Africans, work for 5 plus.
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July 31
The price/quality leaves much to be desired. From the critical: the unpleasant smell of the mini-bar, the curtains that do not close, which always leave a large gap so that the night light of neighboring lanterns shines directly in your face while you are trying to fall asleep, the window does not close, there is no second chair in a double room (or armchair)- if you want to drink tea, let one do it in bed. Deposits for an umbrella in the rain (where will I go with it), the gym - two exercise machines and both are broken, the treadmill slips - you can get injured, there is no bathtub in the room, and the Jacuzzi near the pool does not work. The hotel restaurant turned out to be the worst of those that we went to in Almaty. Having ordered cheesecakes for breakfast and waited 40 minutes, it is a special pleasure to see a person walking through the restaurant hall with frozen cheesecakes from the store to the kitchen. For $140 a night, you can find something better. There are no complaints about cleaning and cleanliness, the pool is normal, the hammam and the sauna too.
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February 20
Convenient location, very clean, room cleaning - I have not seen such quality and friendliness for a long time. Bathrobes, bathroom accessories without restrictions. The spa has an excellent sauna, which has one wall of clear glass overlooking the pool. The spa is open until midnight. The breakfasts are varied, there are a lot of pastries and desserts, it is convenient that up to 11 o'clock. In general, the impression of a homely atmosphere in the shell of an expensive hotel, which is very inviting! The prices are high.
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October 29
It turns out that finding available rooms in Almaty a week before arrival is a problem) in the end, the choice reached this hotel and everything turned out. The staff is polite, everything was taken into account, advised. In general, everything is fine, one temporary minus, on the left side (bottom) next door, the building is being demolished and the noise has been in the morning, you will not be able to sleep, but this is temporary)
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May 31
Great hotel, I won't get tired of singing their praises! Comfortable rooms, cleanliness, service, courteous staff-all this is here! The ideal location, there is a swimming pool (by the way, warm and clean), a cozy restaurant and delicious, varied breakfasts)))
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January 23
This hotel is everything to me now! Top-level service 👍🏼The room is very cozy with a 3D view of the whole city and the mountains. The cleanliness is perfect, the bed is like new, snow-white. There is a hammam, a swimming pool at any time, a gym. A variety of breakfasts👍🏼Restaurants for every taste. And it didn't take long to wait for the dishes to be cooked. Each dish gave off the right flavor, without any unnecessary seasonings. The sea products are simply amazing. Well , super 👍🏼👍🏼👍🏼
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June 28, 2023
Great hotel! I recommend it! The US Consulate General was chosen nearby. The location is perfect - Near a modern shopping center, many cafes and restaurants, excellent mountain views. Within walking distance (15 minutes) is the Kok-Tobe cable car. The hotel has a free swimming pool, sauna, hammam (it's just bombastic!!), a small gym, spa treatments for a fee. The hotel itself is new, everything is very clean. The rooms are provided with everything you need for a long stay. The breakfasts are standard, but the pastries and cakes are gorgeous! A separate respect for the pastry chef!
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October 26
Nice hotel in the city center. Own parking. There is a swimming pool. The breakfasts are at a good level. The service is normal. It's not the first time we've visited - I like it.
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November 8, 2023
Great place. I really liked it. Clean, cozy, but not budget-friendly.
A huge plus is the walking distance to the visa application center and the Dostyk Plaza shopping center.
10-15 minutes walk to the Kok Tobe Cable Car.
I didn't get to breakfast because of the time difference 😊
I recommend the hotel 👍
The photo shows the view from the window.
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January 25
A great new hotel , it was the first time after opening probably a month later - the staff had small roughnesses . Everything is fine now, reception is 10/10, room cleaning is 10/10, the restaurant downstairs is 9/10, breakfasts are honestly 6/10, there is not enough space, everything is too compact. The food was great, I came early, the choice was excellent
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June 15
Most of the complaints about breakfast: the place is small. The food is all mixed up. There are questions about heating. It happens that you stand in line with a plate, but there is nowhere to sit down. But behind the wall, the VIP room is empty
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August 26
The coolest hotel! My beloved! Location, cleanliness in the room, pleasant and helpful staff!!
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March 21
We were at the hotel in March. The room is superior. The windows of the rooms in this category overlook Dostyk Ave. In all rooms above the 5th floor, the temperature is 26-28 degrees, our room was on the 8th, the initial temperature was about 32. It's impossible to keep the window open all the time, local drivers don't even need a reason to honk the horn. After a sleepless night, we moved into a room of a lower category, but without hot unregulated radiators and windows to the courtyard. The head of the hotel flatly refused to refund the money for the downgrade of the room category or at least apologize for the terrible conditions in the rooms on the upper floors.
The rooms are cleaned daily and of high quality, but there is one caveat.The hotel is popular with tourists from India. Noisy showdowns are constantly taking place at the reception desk in connection with stains allegedly left on bed linen and towels. The fines seem to be large, because the scream costs several hours and continues on, already among the newly arrived compatriots. So wash your hands more thoroughly and wash off the mascara from your eyelashes if you do not want to pay 10 thousand tenge for each spot.
The breakfasts are monotonous and do not differ in anything remarkable, in a couple of days you will have breakfast in neighboring cafes. I would not recommend using the restaurant. Of course, you won't get poisoned, but you won't get pleasure. The SPA was not used, because on our dates, a group of one and a half hundred Indians settled in the hotel, and all great lovers of relaxation. We didn't want to queue at the pool.
I do not recommend it categorically.
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November 10
The place is good. The food is delicious. Karaoke rooms are free until 00.00. I liked the atmosphere. The sound is also good
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November 12
A modern hotel, conveniently located. Good service, good cuisine. Friendly staff.
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June 6
Swimming pool. A hammam. Breakfast buffet. A small breakfast room. The rooms are new, clean and more or less cozy. I didn't have a standard layout. Sometimes the noise from the hallway woke you up as soon as you enter the bed. The breakfasts are normal. I liked it.
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November 25, 2023
Very cool hotel. Service, service, restaurant: everything is at a very high level. The breakfast is great, the staff is responsive and friendly. If you come to Almaty and are looking for a hotel, then you are definitely here. The location is also super.
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February 19
a very strange concept of the hotel. the rooms are small, there is no storage space for jars in the bathroom. there is not a single hook in the room for a bathrobe or towels. a dirty rubber mat is offered on the floor of the shower stall (probably to make it non-slip), but I strongly doubt that the maid sterilizes it after each visitor. in my opinion, this greatly lowers the level of the hotel and, on top of everything else, it is very disgusting and I was disgusted. I had to take a shower in the slates, as in public places.
there are 5 hangers in the closet and one shelf in the chest of drawers is offered. in general, it is not designed for a long stay, because it is difficult to imagine how to place clothes on such a storage area for 2 weeks of stay.
In general, the concept of the hotel becomes clear when you look into the refrigerator - there are condoms there. For a one-night stay (with clear goals), it seems that everything is there.
a very loud name for the SPA in the hotel. you go down to the 1st floor and find yourself in a basement technical room with a bunch of doors. there is no feeling of being in the spa area. There is no navigation in the basement. You just walk through this basement and, lo and behold, you find a swimming pool. everything in the pool area is very tired. three deck chairs and those are broken in different places. There's a package hanging on the ceiling. the water in the pool is hot. there is no control over the shower in front of the pool. There is some debris or hair at the bottom of the pool.
the guest is also offered access to saunas and a gym (a very loud name). There are three exercise machines in the gym and everyone is tired.
The breakfast food distribution area also does not look like a 4-star hotel. storage of products requiring cooling is not provided. for all N hours, how long breakfast lasts, sausage and cheese are on the plates and how many times I did not come there, it was always wet and dried (unappetizing). among other things, through this very sausage and cheese you reach for the hot food distribution area and, accordingly, it is unhygienic. you can accidentally get into these plates with clothes or your hair can get there.
the feeling of breakfast is ambiguous. maybe they wanted to do it well, but it didn't work out.
No matter what hotels I've lived in, there's NEVER been a time when there wasn't a cappuccino at breakfast. here it must be purchased for an additional fee. and for some reason the waiter is in a hurry to get paid right away and does not even offer the option to book a room (although he knows the room number and, accordingly, the guest can pay at check-out or on another day).
I do not recommend having high hopes for the declared 4 stars of this hotel and staying for a long time.
there is a maximum of 3* and it is uncomfortable to stay more than 2-3 days.
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September 16
The rooms are fresh and comfortable. The breakfast is good, but there is very little space and the omelette is not cooked (( The pool is already tired, and the Jacuzzi is dead (The fitness was closed
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October 6
Overall, it's not bad.
One of the disadvantages is not too much variety of breakfast.
When leaving, they tried to impute a fine to a colleague for a stained pillow (although it was obvious that this was a "blue" for bleaching or other technical paint).
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October 16
Convenient, center, price, quality!!!
I did not understand the breakfast, but I solved the issue without any problems. There are many cafes near the shopping center
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January 15
The location is very convenient, the breakfast is not delicious, the staff is very nice and attentive, the view from the rooms is excellent, the range of bathroom accessories is weak. The SPA is average.
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July 27, 2023
I stay at the hotel for the 2nd time quite close to the airport, near a large shopping complex and many food outlets. The hotel itself corresponds to the star rating, the rooms are not large, but everything is there. There is also a swimming pool, sauna and hammam. The only small room is for breakfast, so there may not always be empty seats at certain times.
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April 23
We stayed at this hotel in winter it was warm and cozy, the breakfasts were decent, the rooms were large, some small, otherwise everything was fine, the staff was good
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December 27, 2023
We stayed at the Grand mildom at the end of 2023, right before the New Year in the 20th.
We checked in 2 hours earlier than the scheduled time, for which we thank the hotel staff.
But I can't say anything more positive(
When cleaning the room in my absence, I found bathroom towels lying around at the entrance (where I put my shoes) and no towels were replaced.In other words, the African-American maid just threw them on the floor without replacing them (
The standard rooms are very small, there is not much place to turn around, I just went in and immediately lay down.
The window sills outside from the street are not washed and the view from the window to the mountains was accompanied by a view of pigeon dried feces, which spoiled the atmosphere (
The reception is not particularly friendly (They could not answer questions related to a walk around the city.
In the end, they asked for 8000 tenge for a soiled pillowcase.The wife got out of the shower and went to bed with a damp head, there were small stains on the pillowcase, for which she had to pay this amount right before leaving the hotel, when the taxi was already at the entrance.
The impression is ruined, I won't go back there anymore.
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September 1
Excellent hotel, excellent breakfasts and a very good mattress)) responsive staff
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November 16, 2023
Everything is at the highest level! Clean, cozy and delicious)))
Very convenient location, medeu is next to Cimbulac! In general, I advise everyone, and most importantly Dostyk Plaza opposite is very convenient.
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January 20
A gorgeous place! Cozy large rooms, huge beds, very comfortable! And I liked the restaurant. The service is unobtrusive, the dishes are delicious. I recommend it!
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January 30
Everything is fine, a normal breakfast, a large swimming pool, a perfectly clean room.
One big request to the hotel management: please forbid guests to drink alcoholic beverages near the pool and in the hammam!
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August 26, 2023
Positive. The breakfast is delicious, the bed is comfortable, the Deluxe room is spacious.
Minuses.1)In rooms with Windows facing the road (as it was with us), you involuntarily wake up at night from motorcycles, although floor 8!
2) the air conditioning is incredibly noisy. If the air conditioner is set to less than 22 degrees, then it is impossible to sleep. Take earplugs, although they didn't help much either.
3) Boorish attitude at the reception, met with a dissatisfied face, during the registration there was a feeling that you owed them. The manager, with whom my husband had previously contacted the same thing, as they promised a room on the 7th floor, as a result, they gave a room for 5 upon arrival. He did not suit us completely, room 503 is all shabby and there is a terrible stench of mold from the toilet. As a result, we insisted that we get another room, they gave us 801. The bathroom mirror flashes, does not turn on/ off, the window was closed so that there was no gap.
4) The pool is heated in the morning, icy in the evening, only 4 sun beds and 2 tables.
4) And now the most important MINUS that offended our family. We came to this hotel to celebrate my birthday together, the hotel is a 10-minute drive from our house. So we arrive on my birthday itself, as I said earlier, with an incredibly dissatisfied face at the reception, the girl scans my passport, sees my passport, but there were not even a couple of good words! Also, a week before, my husband called the hotel and said that I would have a doctor on the day of the star, additionally, the booking office wrote this in a message. We have traveled to many places and visited many hotels both in Kazakhstan as a whole and in other countries, and this is the first time we meet! On this day, I was not congratulated, and even just verbally! They didn't bring anything to my room! Usually it's cakes, fruits, champagne. For more budget places - sweets and so on.
The hotel is 4 stars and the cost of accommodation is not cheap. Then why is there such a disrespectful attitude towards customers?!?! Naturally, I will dissuade all my friends, colleagues and relatives from staying at this hotel.
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October 22
I had breakfast in the restaurant in the summer and was horrified to see large flies that landed on the food on display. My appetite disappeared immediately. And so the breakfast is not bad, everything is there, the pastries are good
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October 3, 2023
We stayed at this hotel for 4 days, for the weekend. We were accommodated on the 9th floor, where the entrance to The Secret bar is located, which we did not know about in advance.
Minuses:
1. When you go up to the 9th floor, you find yourself in a corridor where there is a beautiful girl at the reception who greets guests, and on the sides of her are the doors to the rooms. It turns out that if you decide to return to the room late, then on the floor you will meet bar patrons who are not always sober. At night, it's not worth opening the door of the room at all, people are always hanging out on the floor, waiting for them to be taken to the bar. Well, accordingly, you will listen through the door all night as drunken guests are waiting for the elevator to leave.
2. Now the most important thing. The bar plays music up to 4 (!!!!) o'clock in the morning, the whole 9th floor hears music all night, it's impossible to sleep with the window open, because the music is screaming.
3. Cleaning in our room was not done for 3 days (let me remind you that we only arrived for 4). This is despite the fact that we at the reception asked that the room be cleaned. They even told us in plain text that they were telling the cleaning that they needed to get out, but apparently they forgot about us.
4. Upon arrival, there were half-empty jars of shampoo in the bathroom, they were not changed after the last guests.
We asked to be moved to another room, but there were no places. Perhaps if we had lived a few floors below, the impression of the hotel would have remained much better (apart from cleaning).
They told the manager about it, apologized to us and said they would fix everything.
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September 8
The norm is a guest from + owls, the location is pretty corridors and rooms. The bath horror did not turn around at all too old . In general, you can live on 3 days
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August 19
It is not very convenient with large suitcases, the path for the suitcase is at such a steep slope that you can kill yourself
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January 25
We were in September of the 23rd year. Excellent breakfasts, comfortable bed. But!
There are certainly no 4* there. Room service is three-star, dirty dishes are not removed from the tables in the SPA, so it is unclear where you can stay.
And most importantly, the nightclub is upstairs. The music screams until morning, it's impossible to sleep! When checking into the upper floors, they do not warn about such a "trifle". A family with children definitely has nothing to do here.
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June 2, 2023
Nice, good-quality hotel, solid 4*
There is a swimming pool, sauna, large bathrooms with all accessories, an operational room service. The rooms themselves are small, but it's not critical! There is a large shopping mall with shops and restaurants across the street.
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