Grand Hotel Gagra
289 reviews
July 11, 2023
I met Julia, the nicest girl in the hotel! I did everything quickly and efficiently. After 2 days at the wheel, I couldn't think of anything! The cuisine is excellent, even for famous vegans! A very comfortable balcony for tea drinking and beauty viewing! The Ferris wheel is nearby! Very friendly people. A point with tours nearby. The market is not far away .
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3
October 23, 2024
We had a rest in October from 17-23.
When checking in, consider everything that you should have in your room.
Especially the towels.
It was our first time here, and it didn't even occur to me to count everything.
When we were evicted, we were told that we were missing 2 beach towels. Which we didn't even use, they were lying in a pile when we checked in, and they were lying there.
And you will have to pay for them
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September 5, 2022
We spent 3 days. Convenient location, not a noisy area, 5 minutes to the sea. There are pharmacies, shops, cafes nearby. There is a bar on the 7th floor with an interesting menu. The rooms are equipped with air conditioning, hairdryer, kettle, mugs and glasses. They are cleaned every day. Towels are 3 pieces per person. Buffet breakfast, excellent menu. Special thanks for the porridge on the water. On the 1st floor there is a spa center, we went to the master Elena-an excellent professional.
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5
October 3, 2023
Not a bad hotel, close to the sea, but also close to the railway, the prices are high for accommodation. Buffet and restaurant on the 7th floor with panoramic sea and mountain views and an open balcony.
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4
June 30, 2023
We went to rest at this hotel. He doesn't even deserve one star. If you want to have a car wash in the room for 6 thousand rubles at night, first there was a car wash under the windows, then the generator worked, and there were also garbage cans!! The stench is such that it is impossible to go out on the balcony. Cleaning is only according to the requirements, and if you do not ask, then they will forget to clean it. We appealed to the administration to be relocated, but they refused us!!
Breakfasts at the levels of a sanatorium near Moscow, porridges and salads. Fruits are only apples and oranges, and this is in the height of summer. And they gave us a lunch box (upon departure) - for one person, one egg, one pancake, and old bread with a piece of cheese, they forgot to put water.
Photos from the balcony of the room
And yet, the website says that they have a playground and a swimming pool, this is a lie, there is nothing.
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3
August 29, 2024
Nice hotel, delicious breakfasts, but room cleaning for 3
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1
October 28, 2024
Utter trash. Everyone suffers from intestinal infections. Don't think about buying rooms here, you'll regret it.
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1
June 23, 2024
I recommend that you count the towels in the presence of the staff when accepting the room at the entrance. They took money at the exit for towels that were missing at the entrance. There was neither time nor desire to argue.
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4
October 15, 2023
Nice hotel, friendly reception staff. Good breakfasts. In a restaurant, prices are higher than in a cafe and they confuse the order, or change it to their liking.
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3
July 6, 2022
The hotel is good, we were in June 2022. Room service, room cleaning every day, linen change every 3-4 days. Meals - breakfast buffet for 4 out of 5. There is no normal meat or cutlets, only sausages. There are few fruits. Otherwise, there is a choice and it is quite tasty. The location is good - 2 lines from the sea. There is a spa center in the basement. But there is no normal pool, only in the SPA for a lot of money and a tiny one. The room is fully equipped, air conditioning, TV, kettle, mini fridge. The bathroom in the room is decent. The headboard was worn out and fuck it)). The room came with a balcony overlooking the sea and the mountains at the same time. In general, I put 4 out of 5, just according to the number of stars)).
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5
June 6, 2022
The hotel is good. While I was there, the top floor was still being built. The room is clean and cleaned. The breakfasts were delicious, there was a lot of food to choose from. I didn't like that we wanted to move out the day before and were told that the difference would not be refunded and therefore stayed for another day. Well, the prices themselves in hotels, in my opinion, are hung all over the city. It is better to rent a room if there is no need for luxury conditions.
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July 20, 2022
We stayed at the hotel in June 2022. Nice hotel, solid 4*. We checked in immediately at 13:00, without waiting for the set 14:00. Standard room with an additional one.a place for a child. The breakfast buffet is varied and delicious. They cleaned up every day, towels were changed every day. The sea is a 5-minute walk away. Of the cons, something from the plumbing was leaking in the toilet.
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4
July 14, 2022
A nice 4-star hotel. The rest is comfortable, the hotel is quite new. Very tasty and varied breakfasts. The room is cleaned every day, towels are changed every day, there are disposable slippers. The staff responds quickly and kindly to all requests.
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1
September 27, 2023
Nice modern hotel, close to the beach and the promenade, cafe with panoramic views, friendly staff.
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June 20, 2022
The hotel is beautiful, the renovation is good. The breakfasts are excellent. The view from the window is gorgeous. That's all of the advantages.
We are resting now. The water just runs out periodically. Cleaning - there is no cleaning at all. Plumbing is not cleaned, towels are often not changed, but simply folded.The bed is being changed, yes. We are resting on the 6th floor, the restaurant is being renovated above us - constant noise, hammer, drill, etc. The administration does not decide anything, I have not seen the director yet. They do not respond to requests.
I do not recommend this hotel because of the attitude towards the guests.
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September 13, 2023
The table door was broken in the room, the air conditioner in the bedroom was not cold, it was only blowing. The staff is friendly. The breakfasts are good, not much variety, but you can choose and everything is delicious.
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October 13, 2021
Great hotel!! Against the background of unfinished construction and some devastation around, it looks very presentable, and it is. Nice rooms, cozy, everything you need is there. The staff is kind and friendly. The food for breakfast was varied. There were always fruits. There is a great cafe on the top floor, which offers a stunning view of the mountains and the sea. I also liked the hammam with a sauna and a swimming pool on the ground floor.
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5
4
July 29, 2021
I had a vacation here last summer. I liked everything. The room was standard, very neat with a view of the street. The room was cleaned cleanly. The breakfasts are delicious, a buffet from the height of the building and with excellent views of the sea, mountains and partly the roofs of houses. The hotel is European-style and relatively new, 200 meters from the sea. And in front of the hotel there is a stadium, in the morning you can safely go for a run. Recommend
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3
October 19, 2022
Nice hotel.. We had a beautiful view from the balcony, the rooms were clean, but the furniture in some places already needs repair..
I liked the breakfasts , delicious and varied 👌🏼
There is parking for a car , which is a huge plus.
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June 10, 2022
It is with great pleasure that I would like to leave a positive review about the Grand Gagra Hotel. I rested there from May 31 to June 9, 2022. All the hotel staff are very friendly and helpful. Delicious and varied cuisine)) The order and cleanliness of the rooms are carefully monitored. Not far from the beach. The Wi-fi worked perfectly.
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4
August 21, 2022
Clean room, polite staff. Delicious breakfasts for every taste are included in the price. Good location. Not far from the beach. The territory is small, but cozy.
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October 26, 2022
The hotel is good, but certain parts of it have already been worn out :) friendly staff, I liked it. They asked for a double bed, in fact it is a combination of two and you fall into the middle. Gel and shampoos in hotels are a plus, minus the lack of bathrobes. There is no toilet paper holder, it is strange. The balcony door wouldn't close. Already at the end of the season, there were some poor breakfasts. Although breakfast is before 10, for some reason the staff does not think that the tables should be filled before 10 o'clock, so that the guests would not see half of the dishes or the absence of them when they arrived at 9.30. The view is good from the window. A couple of minutes to the beach, across the street and walk 100 meters. The restaurant upstairs was pleasant, with live music and sax. The place is interesting, but it feels like a tired foursome, perhaps because of the end of the season.
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4
September 3, 2021
Very good service! The rooms are cozy and very clean! Many thanks to the best maid Marina for the cleanliness!!! I've never seen a better one than her! And she will clean the room very clean, and talk to you from the bottom of her heart, and we have a birthday on the same day!😃👍🏼 She's doing a great job! Friendly staff! A wonderful restaurant where they cook very tasty! Of course, the breakfasts are monotonous, but there is a very large selection of dishes, so you can combine different dishes every morning! Thank you very much!!!
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June 10, 2022
When booking, the wishes were indicated, they were taken into account. Breakfast was included in the price of the tour, I really liked it. The food is very tasty and varied every day! I say boldly that it is very tasty because we have visited many places and tasted local food)The rooms were cleaned daily, and the reception staff was responsive. Of course, there are some nuances that caused the rating to decrease. But we were going to rest, not to look for flaws)
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August 22, 2022
A very nice hotel near the shore.
The cooking is wonderful, everyone really liked everything. There is no pool, but that's not a problem. There was a room on the sixth floor, quiet, calm and cozy. Next time we'll come here)
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October 3, 2020
An excellent modern hotel almost in the middle between the old and new Gagra. Good, high-quality repairs, DELICIOUS dishes in the restaurant at reasonable prices, the MOST LUXURIOUS spa at even more reasonable prices. The polite staff, especially Tamuna and Manana, thank them very much for a pleasant stay.
The beach is within walking distance, but I recommend walking five minutes towards Old Gagra - Gagra beach is more equipped and comfortable. Across the street from the hotel there is a wine shop, near which sits the unique Eleanor, who sells excursions (do not take evening Gagra), there is a bus stop nearby. The center of Novaya Gagra is a 10-minute leisurely walk away. It is better to go to the market by minibus, 25 rubles per person, they go often. It is also better to get to Staraya Gagra by minibus, but you can also walk :)
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August 14, 2021
A very beautiful, modern hotel! Cleaning and changing towels every day! Brown towels can be taken to the beach 😌👍 We rented a studio with a panoramic window overlooking the mountains and a two-room suite. We were satisfied with everything! Breakfast buffet, with a variety of dishes for every taste, on the balcony, just with a gorgeous view! There is a secluded place with a mini-fountain at the entrance on the right side. The sea is 5 minutes away.
The name of the hotel "Grand Hotel Abkhazia" and "Grand Hotel Gagra", our operator came up with the idea that this is one Hotel, brought it initially to the "Grand Hotel Abkhazia" but we did not regret at all that they confused everything 🤭🤭 We were very satisfied! 🌷🙏
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September 16, 2024
There are many minor breakdowns in the room that are not fixed
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September 3, 2022
I stayed at this hotel from 28.08 to 2.09.2022
The hotel definitely does not pull in 4 stars, the rooms are shabby:
- the headboard is peeling off a lot, after a rest you need to take a shower, the whole body and hair are covered in pieces of white "dermantine"
- stains on towels, on the carpet
- torn wallpaper, broken bathroom mirror
- in the description of the room, the bed was positioned as a double bed, in fact, two single mattresses were placed on the double bed. I was resting with a young man, after 5 days of such a joint sleep, the whole body hurts, the mattresses immediately move apart, forming a hole into which someone falls in turn, it is extremely inconvenient and harmful to health.
The spa is paid, the prices are high, I did not use these services.
The room is well cleaned.
The restaurant provides a buffet breakfast. There is not much food, but it is of high quality, upset by the lack of a coffee machine.
The hotel also has a restaurant on the 7th floor, I liked everything, it was very tasty, but the prices are like in Moscow restaurants in the center.
It's really very close to the sea - 5 minutes, but we didn't swim in front of the hotel, we need to go further to find a more comfortable entrance to the sea and the absence of crowds of people.
Payment is possible only in cash or by transfer (as in almost all establishments/shops in Abkhazia).
There was an extremely unpleasant situation at the check-out. We lost the room key card (they give out one card), immediately went to the reception for a new one, paid the fine on the card by transfer. When it was time to check out, the receptionist asked us to pay a fine of 1000 rubles, which we paid immediately, which I told the employee. The administrator asked to show the receipt in the phone, i.e. employees do not record such things in their program... And if I had made the payment in cash, then there is no way to prove my case. The situation was very ugly, especially the behavior of the administrator. The girl began to act aggressively, behave incompetently, instead of calmly dealing with the situation and trying to solve the problem.
The hotel is on a solid three, I will not return here anymore. For those who love comfort and service, I do not recommend it
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September 7, 2022
The hotel is not bad compared to the general level of service in Abkhazia, but 4* stars cannot be given to the hotel.
Of the cons:
- no mosquito net on the windows;
- water was put in the room only upon arrival, upon request they said that it was no longer allowed;
- at the end of the vacation, the shower broke down, we are waiting for the master for the second day;
- the standard rooms are located exclusively on the ground floor, we had a balcony overlooking the backyard, where the remnants of building materials are stored after repairs (some rooms have access to the parking lot, there is no balcony in this case, as far as I understand), I attach a photo.
Considering all the disadvantages, I put the hotel at 4
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August 31, 2022
An ambiguous impression of the hotel.. for Abkhazia, of course, it is quite decent, but the room is quite shabby, the renovation is old, the floor is carpeted, which in my opinion is very unhygienic (it is covered in some stains from previous tenants). There are air conditioners in every room, but the blocks from them are located on the balcony, so it is almost impossible to go out there (heat outside + hot air from the air conditioner). Breakfast is served on the 7th floor, there are few tables, someone always has to wait. The choice of dishes is quite monotonous, the food is slightly warm, the porridge is generally of a strange consistency, too liquid. But in general, compared to the surrounding private sector, a lot of unfinished buildings, old houses and other ruins, the hotel is quite normal.
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4
November 19, 2021
A great hotel, we stayed there in 2015. Everything was at the highest level. The rooms are clean, cleaned every day. The food is varied, the food was very tasty.
It takes 5-7 minutes to walk to the sea.
The only thing on the beach is large pebbles, and you can't walk for a long time without special shoes.
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June 7, 2023
This hotel has a sauna (swimming pool, hammam, steam room, hot tea with honey, dishes, bathrobes, slippers, towels for everyone!!!)a great option to diversify your vacation
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May 9, 2021
Nice modern hotel. The rooms are large, there is a double bed with two mattresses, sometimes you fall through between them. An additional seat is a folding chair. The room has a wide balcony with a table and chairs, and there is also a table and 2 chairs in the room. There is a closet with a safe, a small refrigerator, but without a freezer. The toilet with shower is in excellent condition. There are no complaints about the numbers. The staff did a great job! Everything would be fine, but......
A huge minus is the disgusting breakfasts! We had 5 days of breakfast and all 5 days the same breakfast, there is no variety! Omelette, sausages, fresh vegetables, pancakes with lots of soda! After every breakfast, heartburn was tormented!
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October 18, 2024
The hotel has one name. In Turkey, a poor two is better!
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August 2, 2023
I do not recommend it. They settled in front of the construction site: the builders walked opposite and looked into the windows. I had to close the curtains. It is clear that it is not worth talking about sitting on the balcony in the evening and drinking tea / coffee / wine. They asked to relocate - they barely persuaded. We did a favor and moved to the second floor above the parking lot, with TWO air conditioners: one from our room, the other from the next room. The air conditioners were making noise like mining hammers. That is, the residents of the next room enjoyed the silence at our expense. Again, we are without a balcony. A separate issue is the restaurant. The breakfasts are at a very average level. Gentlemen, well, it's summer: where are the fruits? We came in the evening - the prices are atomic, the waiters are unfriendly, it's not tasty. One advantage is that it is close to a public beach.
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3
September 10, 2022
The weather was hot this year in August. Thanks for the air conditioning. The room was cleaned every day. I had to insist on changing the towels. In the morning, breakfast is a buffet. Everything is fine. They have never been poisoned. There was a cafe on the veranda on the 7th floor. In principle, food is not a problem in Abkhazia. The beach is a 5-minute walk away. In this heat, we went to the sea at 6 a.m. The sea is warm and calm. Clean and transparent. Dolphins were coming . In general, there are no special comments to the staff of the hotel. Just words of gratitude and good luck.
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August 7, 2021
THANKS for the rest!! If to Abkhazia, then only to you!!! Perfect cleanliness!! Special thanks to Oksana for this, she was a smart girl who cleaned the rooms perfectly. We were 2 families. The towels are snow-white. The bathroom has everything, toothpastes and brushes. And of course all the shampoos!!!! The bathtub is generally a separate topic, the heated towel rails are super. The shower is gorgeous. By the way, there are even beach towels. After the excursions, I just dreamed of returning to the hotel!!!! Very comfortable!! We rested from 28. 06.21 to 05.07.21 and went swimming in the Pitsundra. But the beach, it doesn't depend on the hotel anymore.
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June 9, 2022
Not a bad hotel. Very tasty breakfasts! The room is large and comfortable! Soap, shampoo in dispensers is a huge thank you very convenient!!
There was no shoe spoon and clothes brush in the room, the reception said "not provided"
In general, a great hotel!
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September 14, 2020
Great hotel! The staff is friendly and the rooms are spacious. There is a spa complex. And on the top, 7th floor, they are delicious) You can have breakfast indoors or go to the outdoor veranda with beautiful views around. On the floor there is an opportunity to use the ironing board and iron at any time. If you forgot to close the room door, you will hear a beep until you close the door.
The sea can be reached in a couple of minutes.
And if you leave the hotel and walk a little to the right without crossing the road, you will find a wonderful cafe "Boat" - inexpensive and delicious.
Tours can be purchased across the street from the hotel.. seller Eleanor of original appearance will conquer you immediately. In a minute he will call you by name, tell you everything, and not only about the excursions.
If I go to Gagra again, I will choose this hotel again!
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4
May 30, 2022
A normal, decent hotel.But definitely not by 4*.Firstly, the rooms are shabby (photo attached), the promised bar with panarama windows is under renovation, as it turns out.There is no minibar.The prices do not match what is on the website.You will have to pay 2 thousand rubles /hour for the pool.The SPA is also expensive and not worth it.Cards are not accepted : transfer or cash.A river flows near the hotel, closer to the beach.It's not a perfect river.This is the sewer.Friends who swam in the sea were poisoned .The prices are close to the hotel , just space .I live in Moscow.It's hard to surprise me .But the Loons surprised me, it wasn't that bad.Takeaway coffee from 150 rubles , strawberry tray 200-300 rubles, tomatoes 300-350 rubles.Watermelon 120 per kg.In general , there is no clean sea , no service, no adequate prices .The advantages of the hotel:breakfast (always varied, high-quality), rooms are cleaned daily (cleaned cleanly), and a gorgeous view of Gagra.
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5
September 4, 2022
I stayed for one night, passing through..
The ceiling light did not work (blinked),
The handle in the bathroom fell off. And most importantly, someone lived under the ceiling, either a chick, or a cicado, but from two o'clock in the morning it was impossible to sleep, it sounded like a siren.. the hotel did not make up for it in any way and did not compensate, that is, it did not take responsibility for anything, the administration did not care at all that the person who came to spend the night could not spend the night. I'd rather sleep in the car.
It's a pity the video can't be attached with this siren and backlight.
I do not recommend the hotel because of the staff!
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4
February 15, 2022
This hotel enjoyed breakfast on the outdoor veranda. Very tasty and varied. Excellent overview. The room is comfortable. The hotel is located next to the sea. I liked everything.
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June 17, 2022
Like it. I expected it to be worse)
Positive:
-cleaning every day;
-friendly staff;
-convenient location (minibus from the border stops at the hotel, taxi to the border 800r, called at the reception)
-close to the beach, in the morning you go to the beach (across the street and to the right, after the wine tent to the left)and you can grab some sweet strawberries.
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July 28, 2021
Before choosing this hotel, of course, I looked at the reviews, I did not regret it. Everything is perfect. Starting with the reception, ending with cleaning the room. All the staff is rated 5+, attentive, friendly. The daily cleaning is impeccable. The breakfast included in the price (buffet) is varied. For men and those who like a light breakfast, there were cereals and balls for children. All this is natural in any quantity and + fruits (nectarines, apples, oranges, watermelon)
The cafe, which is under the roof, is pleasant, cozy, prices, like everywhere else, are normal. Music until 24.00. I had a room on the 6th floor and a cafe on the 7th floor did not interfere with anything, I could not hear at all, not much at all.
Very convenient location, crossed the road on a zebra crossing) and you are at sea 150-200 m. The beach is clean, sun loungers, umbrellas, swings are sold at pleasant prices. 150 r chaise longue for the whole day, two chaise longues and an umbrella - 400 r. Swing - 500r. This is who wanted to take it. There are small pebbles on the beach where there is none at all. This is so, suddenly it will be useful to someone.
The hotel room has air conditioning, a hairdryer, a refrigerator, a table and two rattan chairs in the loggia.
There are many cafes, shops nearby, a mini market everywhere, pharmacies, tour distributors.
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August 4, 2021
We have been vacationing with my husband since 07/13/2021 for 13 days. The hotel is wonderful. Our room was standard with a balcony. There is a TV, refrigerator, hair dryer, split system. The iron is on the floor. Towels for 2 per person + 1 for legs, changed every other day. Beach towels are available. The bed linen was changed 1 time in 3 days. The cleaning is of high quality (many thanks to the maid Oksana!). The bathroom is modern, shower with three levels, heated towel rail. Liquid soap, shower gel, liquid shampoo, everything was enough. There were disposable toothbrushes and toothpaste, but laid out once, as well as disposable slippers.
There is a safe with a combination lock. A table with two chairs both in the room and on the balcony. Double bed with 2 mattresses, bedside tables, wall sconces. A large upholstered armchair. Table, wardrobe.
The breakfasts were monotonous, but we always left well-fed. There was not enough kettle in the room, sometimes I wanted to drink tea.
To the beach at a slow pace of 7 minutes, we walked to the right of the hotel. The beach is pebbly. The sea is clear, the water is 25 degrees.
Thanks a lot to all the hotel staff! I recommend the hotel!
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5
October 7, 2020
The hotel is new, it has its own parking. The room is fresh, spacious and clean enough, there is a balcony. The window offers a beautiful view of the mountains and a little view of the sea. The breakfasts are very good: porridges, sliced cereals, omelets, eggs, sausages, fruits, vegetables, coffee, tea, milk, juices and all sorts of delicious sweets. It is located next to the sea, 10 minutes on foot, there are shops and a market nearby. A very nice hotel, I would love to stay here again.
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August 14, 2022
The room is nice and spacious. Nice view of the mountains.
Breakfasts are not a very, very small selection. I wanted desserts so much, but the choice was only cupcakes and mannikins.
The towels have never been changed in three days.
And the price at the Sochi level is unjustified
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August 19, 2021
We were at the hotel in August 2021, breakfast on the veranda of the 7th floor, reception and cleanliness left a pleasant impression. I would put a five, but the room service needs to be improved. The maid did everything, but was surprised that we needed to add a couple of hangers to the closet, that we did not need a complete cleaning, but only needed garbage removal and a toilet.paper or you need to come back later. But in general, everyone is friendly. The excursions were carried out exactly on time. Air conditioning in the rooms and everywhere in the hotel. I liked the rest.
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September 18, 2022
Sky bar is the center of civilization in Gagra. It is recommended to visit. Unfortunately, it was too late to find out about the possibility of breakfast visits by subscription. Well, a gorgeous view of the sunset sea for dinner! The service is decent.
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