Grand
117 reviews
September 29, 2024
I was pleasantly surprised by the hotel.
A very pleasant and polite girl at the reception, suggested where you can have dinner.
The rooms are large and clean, they have everything you need.
Breakfast is of course very simple, but you can find something suitable.
Lots of parking spaces.
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1
June 15, 2024
Nice quiet hotel with a lovely courtyard. Recently made repairs. The staff is friendly. The rooms are equipped with a TV, a fridge and a kettle with a cup. There is air conditioning and a balcony. There is a sauna and a swimming pool on the territory, but the price is too high, an hour 7000 is somehow expensive. The breakfasts are meager, to be honest, not very tasty. But tolerable. There is a problem with water, you start washing and the hot disappears, the cold starts running or stops running altogether. After a couple of minutes, the cold starts running again and slowly heats up. Apparently there is one not very large boiler that cannot cope with so many rooms. The owners need to think about this. The area is quiet. The price is quite affordable. But you need to book in advance. On average, a solid four, there is something to work on!
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1
October 19, 2024
A great hotel. Friendly staff. I was traveling from Almaty to Aktobe, stayed overnight. The rooms are clean, the bed, towels, toiletries, all without complaints. Breakfast in the morning, there is a courtyard where to park the car for the night. Internet, wi-fi. Quiet, cozy and comfortable.
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1
October 8, 2024
It's really a wonderful mini-hotel. Quiet, clean, cozy. We slept well and had a delicious breakfast) thank you very much for your hospitality) convenient Parking and polite staff.
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October 25, 2024
We booked this hotel on booking based on reviews and ratings. We arrived from the road late in the evening. We went to the hotel and asked to see the room, to which we received a sharp response: "Guys, don't do nonsense, we have good rooms." It was already late, we checked in. The rooms are generally not bad. The room has a refrigerator, kettle and tea facilities.
And now for the cons. Towels are cheap, they do not absorb moisture. The cable from the mirror was insulated with duct tape, which is not safe. There was a smell of sewage from the bathroom. The sound insulation is not very good, you can hear everything that happens in the hallway through the door. I came across a room with a door that opens directly onto the stairs. Loud conversation at the reception made it difficult to relax. Buffet breakfast, a large selection. The rating is too high.
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December 4, 2024
Great hotel! cozy clean rooms ✅ friendly staff and a very tasty breakfast👍🏻you will be in Kyzyl Orda, you will not regret the photo here is such a breakfast 🍳
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September 21, 2024
We had a wonderful rest. The room is comfortable, the sleeping place is excellent. The room has a balcony, we had a view of the waterfall, we felt like we were in Southeast Asia. Good breakfast, parking under a canopy with video surveillance. In general, it was good for us.
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October 24, 2024
Not a bad hotel, very welcoming and friendly hostess., but I would not spend 2 weeks relaxing on the lake in it. Everything is very crowded around, the territory is green, but there are only buildings around within a few dozen meters. It's not very cozy.
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October 6, 2024
Excellent friendly staff, cozy rooms, furnished country house in the garden. Clean and good. An exemplary hotel.
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March 18
It's not the first time I've stayed here. Everything is at the highest level- the atmosphere, the location, the comfort in the room, the friendly staff....generally super!
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May 20, 2024
A very quiet hotel, with a very green courtyard. With his own unique fantasy. Rooms for almost every taste, with different price categories! Of course, I didn't have to visit all the rooms, but to relax in a calm atmosphere and even in the city center, that's the thing!
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September 24, 2024
Clean, spacious, 24-hour reception. Breakfast could have been more interesting, but according to the combination of all factors, the hotel is very good.
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May 28, 2023
An excellent hotel, I would say the best in Kyzylorda, as I have been to a variety of expensive ones, including the Park Hotel and Sultan Plaza (stone hotels). There is a wonderful atmosphere here, more soulful: in a small area (only 12 rooms) benches, good lighting in the evening and at night, very green and a waterfall in the center - relaxes and gives a sense of peace. Sitting in the courtyard of a quiet hotel during the day, working with a laptop, smoking near a waterfall in the evening - creates the impression that you are not at work, but resting. The rooms are excellent with a double bed, not a bad bathroom and shower. Good flat-screen TVs and desks. Breakfast is not as rich as in more expensive hotels, but it is quite good: porridge (very tasty) sausages, cheeses, pies, samsa, vegetables, sweets, tea, coffee and much more. In my opinion, the best hotel in Kyzylorda.
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2
1
October 3, 2024
The oriental flavor in the interior, the walls are of course too thin, the audibility of what is happening in the neighboring rooms is very good.
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November 5, 2023
Wonderful hotel!!! Polite, responsive staff, kind attitude to visitors! Clean, very cozy, warm! Delicious, varied breakfasts!
Thank you, it's a pleasure to stay with you!!!
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October 25, 2024
Nice clean hotel, was passing through. Friendly staff. A good breakfast.
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1
October 7, 2023
A very nice hotel, cozy and clean, which is not a little important, everything works in the room as it should be ... your mini waterfall in the garden for kids will be very interesting! There is also Parking for cars, on the street lit in front of the yard and under the video camera! Free breakfast from 7-00... a place of norms for the night!
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September 21, 2024
The staff is very friendly and courteous. The room is clean, everything you need is there. A good breakfast was served in the morning.
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January 30, 2024
A good option for spending the night, a comfortable bed, on-site parking. There are problems with the water in the shower - there is no pressure, at -15 it was cold outside in the room, but the heater saved. Breakfast is normal. The staff is pleasant.
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October 28, 2023
It is quite suitable for a transit stop. The rooms are clean, everything you need to eat. There is parking for 2-3 cars in the courtyard. Breakfast is no frills, but not bad. There is an opportunity to stay with a dog, but 10 thousand tenge was paid for it
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August 6, 2023
A very cozy place, qualified decoration, selected trees and shrubs, a magnificent volume fountain Rock, tasteful interior design of the interior of the rooms and excellent staff
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1
December 7, 2024
Friendly staff. Clean rooms, delicious breakfast.
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August 8, 2023
They tried to drop the room through booking, but while they were checking the availability of rooms by phone, the standard rooms magically disappeared. Only the suite remains. We specified the cost and for how long. It was critical, because we moved in at night around 3 a.m. As a result, we booked a room for a day by phone (!) From the moment of arrival.
When we arrived, we barely got through to the receptionist. The attitude is so-so, as if we owe something, even though we are the customers.
The cost of the room turned out to be higher than in a phone conversation. Plus, we also took a fee for the notification, which we didn't need at all (we already have all the docks)
The suite did not look like a suite at all. The bed creaked and wobbled as if it had been forgotten to pull off. The sheets are torn, the towels look like they were just folded, not washed.
The feeling of a "room for an hour"
Breakfast was also not impressive: cold samsa, dry pancakes, porridge choked in a pressure cooker.
The audibility is terrible, since 8 a.m. we could hear the staff talking as if they were standing right in our room.
And the cherry on the cake was that at three minutes to 12, they started banging on the door, like it's time for us to move out.
I travel a lot around the world for work and therefore I have lived in a lot of hotels: from hostels to real European suites. And this is the first time I've seen this.
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February 26, 2023
The room has a great big bed (though only one narrow blanket). Cleanly. It was quiet at night, you can sleep well. The breakfast is excellent:rice porridge, pies with different fillings, pancakes with all kinds of toppings, etc. Buffet. You can only have breakfast here, lunch and dinner are not served. There is food delivery to the hotel.
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3
October 26, 2024
The room was cold, hot water was added to the request 4 days I could not rest properly
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1
August 9, 2023
It's a good place.
The administrator is responsive and caring, which unfortunately cannot be said about her replacement, who does not know how to talk and is not competent in her position.
The location of the hotel is convenient.
The room is quite comfortable, comfortable and clean.
I can recommend it.
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January 7, 2023
The prices for the rooms are overpriced. We stopped for the night (literally to sleep 5-6 hours) at this hotel, there were three of us and a small dog. Initially, we were counted 54 thousand tenge for 2 rooms. One room for two is 24 thousand tenge, the other number is one person and a dog (York dog weighing 5 kg was counted as a person apparently) for 30 thousand tenge. We persuaded us to put in one room by adding a cot. As a result, it turned out 36 thousand for three people plus 10 thousand for a dog. The breakfast is so-so, porridge and some strange-looking pies. The room is so-so, small, tired and in need of repair. The bathroom is made with safety violations, the outlet is right next to the faucet.
If it were not for the desperate situation with accommodation with a dog, we would not have stayed at this hotel.
This hotel does not have an 8.5 - 8.6 rating on Booking.com as indicated at the reception.
P.S. Dogs and pets are generally not welcome in Kazakhstan, neither in hotels nor in rented apartments.
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2
September 1, 2023
There is a very bad smell in the hall. There was a problem with the numbers. The location is not bad. A fountain in the yard doesn't really make sense. The carport helps to hide the car well from the heat. I don't think it's worth the money.
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October 20, 2023
Of course, it doesn't pull at a 4-star hotel, but in general everything is fine. A friendly guy was at the reception, everything was quickly arranged. I recommend it to everyone
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January 1, 2024
We stayed with a friend. We came for a birthday party. It is very clean, convenient and pleasantly delicious
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April 20, 2024
A clean and cozy hotel, which is located in a green area. I had a feeling that I was in Taraz
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September 30, 2022
A great guest house with a green garden and a fountain, which is so lacking in such a climate. The hosts are kind—hearted people, hardworking and responsive, welcome all guests and are always ready to help. Do not doubt, they will feed you here, warm you with the warmth of their hearts and shelter you like relatives.
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3
1
January 28, 2023
A good hotel. The staff is polite and friendly. The room is clean, everything is there. The hallway is also clean. Breakfast is beyond praise, like at Grandma's house)
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3
January 27, 2024
Not a bad hotel. The room has a shower, toilet, TV. There is no refrigerator. Helpful and courteous staff
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August 30, 2022
One of the highest scores in booking around the city, the sauna is excellent, the steam is clean, the hammam and the Russian, the pool is small. The staff is responsive. They react instantly, and that's where the score comes from. For visiting guests, I advise you to stay here.
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3
2
July 29, 2024
I advise you, a very good hotel, the room is comfortable and clean
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1
March 18, 2024
Everything was gorgeous and everything was delicious, as well as excellent service
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August 17, 2022
We were welcomed as welcome guests. They suggested where to park the car (there is a special area with a canopy from the scorching sun) and placed it in luxurious rooms with air conditioning. View of the rooms as in the photo. It is very clean and smells nice. There is a swimming pool and a sauna. Breakfast is included in the room rate.
From a long journey, one can only dream of such a vacation.
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3
2
July 30, 2022
Everything is good, clean, breakfast will be served, the room has air conditioning, refrigerator, kettle. There is a courtyard in the hotel, with a fountain and benches. The mattress is not very comfortable.
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3
June 11, 2024
A super hotel! The location, the price, the quality are excellent!
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July 13, 2023
A nice, cozy hotel. The buffet is meager, but you won't stay hungry. Everything is clean and good)
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1
August 24, 2021
Just an amazing hotel! Excellent Russian-speaking staff.
A quiet place in the private sector with a waterfall area… A great sauna with a swimming pool! Varied room service! A very beautiful courtyard, the impression of a private house. I will definitely stay here more than once.
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3
1
December 20, 2023
Clean, cozy. The breakfast is delicious. The staff is polite, friendly
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June 28, 2022
Great hotel, quiet around. Of all the hotels in KOH, here is the best breakfast. The prices are reasonable, the staff is polite. The rooms have air conditioning, which is very important in the room.
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August 24, 2022
The interior is simple, without frills. The sound insulation is weak. Breakfast, I would like to have a larger assortment. Each room has a balcony, convenient for smokers. The wifi is not stable.
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3
October 31, 2022
One star for the politeness and responsiveness of the girl at the reception
The room is very dirty and unkempt, the bed linen just needed to be replaced with a new one a long time ago! About towels in general, a separate conversation
They can only wipe shoes (without exaggeration) In short, I didn't even take a shower, I had a towel with me. I fell for the good reviews…
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March 5, 2024
Very clean and cozy hotel. Polite staff.
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December 10, 2022
Advantages: pleasant polite staff, cozy courtyard, balconies in the rooms, air conditioning.
Cons: a hard bed, the smell of sewage in the toilet, low water pressure.
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June 8, 2021
A good hotel is located in the private sector, in the form of 2-storey cottages. There are greenery in the yard, a small waterfall. Quietly. Comfortably. Clear.
Towels, bathrobe, hygiene products. Hair dryer.
The breakfast is hearty. But monotonous. The Wi-Fi in the room was barely working. Very weak.
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3
November 14, 2024
The best hotel
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